Berlin City Auto Group

This dealer pulled the typical yo-yo financing/spot delivery scam. They gave me a quote, I accepted the quote as well as the financing agreement. The terms of the loan were figured based on my already delivery scam. They gave me a quote, I accepted the quote as well as the financing agreement. The terms of the loan were figured based on my already approved credit application which I had provided via phone. The vehicle was delivered to my house on a Sunday night, and the very next day a Finance manager named Mark called me to explain "The financing fell through, we need you to sign a new contract with a higher APR". He said his financing assistant Josh was new and made a mistake, well if the financing was never finalized why would you deliver a car almost 7 hours away!! That is right I agreed to the quote/loan terms on a Friday, and it was on Sunday they decided to drive the car 7+hours to NJ to drop it off before the financing went through supposedly...... How convenient they deliver on a day they can claim they submitted the application in which most financial institutions are closed.... Yea look this up its your typical scam, dealerships know within minutes based on your credit score which loans/lenders you are applicable for, so their excuse of sorry we thought you would get approved is complete BS and is part of a orchestrated scheme to extract more money from the consumer. I have absolute excellent credit by the way, there is no reason what so ever I should be declined, I was already pre-approved for an auto-loan by 2 banks and 1 credit union at the lowest rate they offer. If you are considering buying from this dealership do yourself a HUGE FAVOR AND DO NOT BOTHER. YOU WILL REGRET IT GUARANTEED!!!!!!!!!!!! More

Andy was very helpful. He helped me expend all of my possible options as a first time buyer. I am very happy with the rate I got and would do business here again. possible options as a first time buyer. I am very happy with the rate I got and would do business here again. More

We agreed upon a price for a vehicle, afterwards I informed them I was pre-approved through another bank and wanted to use that financing. After I informed them of that, the entire thing went down hi informed them I was pre-approved through another bank and wanted to use that financing. After I informed them of that, the entire thing went down hill. The finance manager Jamie, then lied to me and claimed he still needed to submit a credit app to this bank, because they do business with them. (Basically, he was mad because he would not get a kick back from the bank on the financing now). He runs me through the same bank, and I am denied because of an already outstanding approval. Jamie then proceeds to inform me I am denied, so my approval means nothing, but he has other banks he uses. Well I got so fed up, I got nasty with him and hung up. Fast forward a few hour later, Jamie calls me and says he wants to apologize and save the deal. At that point he accepts my approval is an approval, and the next day proceeds to begin providing the necessary paperwork to the bank. The bank receives the paper work, and approves it that afternoon. Jamie then calls me, 2 days later and says he is still waiting for approval of the paperwork. At that time I inform him they need one last additional piece, and he promises to get it right out. Fours days go by and I hear nothing, I left both the salesman Christian and the business manager Jamie messages with no response. Finally they call me and say its all set, when do I want the car! They deliver the vehicle to my house on a Saturday evening, after looking I paperwork I noticed they jacked price up by about $200 bucks above the agreed upon price. I sign the paper work, and figure I will deal with it the next day. They take my trade, and I have my new car. Fast forward 12 hours later, Christian calls me and says they need an additional 4 grand, but they will "Settle" at 3 grand, because of my trade condition or they would need to cancel the deal. I proceeded to let them cancel the deal, and bring my car back. Christian was nice, however this is the WORST experience I have had buying a car. Be careful of Jamie, as every other word out of his mouth is a lie. More

The salesperson Mike was fantastic. I bough a Kia Soul and I would tell anyone to go to Mike. The real issue is Jamie in financing. I came in pre approved by my bank but Jamie kept pushing the financing and I would tell anyone to go to Mike. The real issue is Jamie in financing. I came in pre approved by my bank but Jamie kept pushing the financing by trying to say that my interest rate was conditioned on 20% down. Mind you this was through my bank- why would he think he knew my loan terms. I even called my loan officer just to confirm that my interest rate was locked in regardless of what I put down. He was pushy and rude. However, with that said I would go back to Mike in a hearbeat and you should too my advice is to either 1. walk in pre approved and don't even let them try to get you a better interest rate because then you will have to deal with Jamie or if you do deal with Jamie double check everything he says. Also, I found Jamie to be very condescending- he kept " telling" me things as though I was an idiot and spoke down to me. I found the financing department overall to be difficult and rude (perhaps because I was a women). When I asked for the documents to review before the car was delivered I was told they could not fax them due to banking laws. However, when the car came to the home I saw fees that had not been explained and as an attorney I read everything before signing it. When I inquired I was treated again by the financing department a bothersome. It says a lot about how great Mike was that despite what I wrote about Jamie I will go back when we are ready to buy another car in the future. He was nice, easy going and helpful. Also the sales manager at Kia was beyond helpful! More

Joseph E Sabins These guys are the best. I buy several Joseph E Sabins These guys are the best. I buy several new vehicles, their deal was very good with no hassle or nonsense. The delivery service wa Joseph E Sabins These guys are the best. I buy several new vehicles, their deal was very good with no hassle or nonsense. The delivery service was also top shelf. I will buy from this company again. More

I contacted Berlin City via internet, received a prompt response and follow up requests were dealt with in a timely manner. I came to the dealership, met with Joe Sabins, went for a test ride, made my dec response and follow up requests were dealt with in a timely manner. I came to the dealership, met with Joe Sabins, went for a test ride, made my decision, was given a fair price for my trade, and out the door in less than 3 hours! I am the proud owner of a 2013 Toyota Tacoma 4x4 Access Cab. Thank you! Colette Haywood, Littleton, NH More

Both Missy & Jamie made us feel good about our transaction. We felt like they really wanted our business. It was worth the trip from Norway, ME and we love our new Highlander... transaction. We felt like they really wanted our business. It was worth the trip from Norway, ME and we love our new Highlander... More

I just purchased a brand new Toyota Highlander 2012. I really did my homework! I live in Vermont and no one in Vermont could come close to matching Berlin City in Gorham, NH price. I also had a trade. T really did my homework! I live in Vermont and no one in Vermont could come close to matching Berlin City in Gorham, NH price. I also had a trade. They gave me a fabulous price on my trade without ever seeing the car (I sent them photos and a review of the car). It was not this long ridiculous drawn out process of haggling back and forth over price. When I got there, the paperwork was already done! Paul was super nice and helpful. Even found some stuff in my old car I would not want to leave. The whole process was quick and painless and I saved thousands of dollars over what Vermont dealers could do. If people want to get the absolute best price on a new car, it is worth your time to check out Berlin City in Gorham NH. More

I got great customer service help and answers to questions when looking for a new car with trade-in. The salesman Mr. George Malloy has took extra time in helping us above and beyond after purchasin questions when looking for a new car with trade-in. The salesman Mr. George Malloy has took extra time in helping us above and beyond after purchasing the car. His knowledge of the vehicle we bought and of Toyota was a great help to us. More

I purchased a Toyota Highlander from George in 2006 and was very happy with the service I received from him; I felt that he is trustworthy and very helpful. I just purchased another new vehicle from him a was very happy with the service I received from him; I felt that he is trustworthy and very helpful. I just purchased another new vehicle from him again with the same results. I am a Toyota person and I believe in the product and I believe in Berlin City. I also dealt with Rick who also treated me with the same professionalism as George. Rick explained all my options and secured a great interest rate for me. The both men are a credit to Berlin City and I will continue to do business with your company. Thank You. More