Berlin City Auto Group

Great Experience -- We will be returning! Now that we have purchased from Berlin City we will not go anywhere else in the future! We first inquired about a new truck on a Thursday morning, and Now that we have purchased from Berlin City we will not go anywhere else in the future! We first inquired about a new truck on a Thursday morning, and the truck we wanted was delivered to our door (5 hours away) Friday afternoon! Jeff is an amazing salesman. He took the time to answer all questions I had and help us to get the best deal possible. The week after our truck was delivered he helped us with a great deal for my brother as well, and his truck was also delivered the next day. If you are looking for a simple, hassle free car buying experience Berlin City is definitely the place to go. More

smooth buying experience I was truck shopping for over a month and a half for something close by and had no luck. I saw the truck I eventually purchased from them on their I was truck shopping for over a month and a half for something close by and had no luck. I saw the truck I eventually purchased from them on their website. I chose their delivery service and their driver arrived at the scheduled time and drove my trade- in back to New Hampshire! Overall it was a smooth buying experience and would recommend Berlin City Used Vehicles in New Hampshire to anyone. Thanks again to my salesman Jeff Croteau and team . - Dave F. More

2nd vehicle purchase Our salesman Jeff Crouteau is great to deal with and we recommend everyone we know to go see the folks at Berlin City, no pressure and no hassles! Our salesman Jeff Crouteau is great to deal with and we recommend everyone we know to go see the folks at Berlin City, no pressure and no hassles! More

Above and Beyond after the sale! When we first purchased our vehicle it was all done between email and phone calls. The process didn't take more than a few hours and the vehicle was a When we first purchased our vehicle it was all done between email and phone calls. The process didn't take more than a few hours and the vehicle was already sitting in our driveway without having to even leave our own home. I would have given a positive review on that alone but then in the weeks after we purchased the vehicle Jeff Croteau went way above and beyond. I have met dealerships that will try and do whatever they can to close a deal, Until Jeff we had never met one that actually did it well after the deal was closed. We can tell you without a doubt that when we need a new vehicle in the future Berlin City New Hampshire will be our first phone call. More

all business done over the phone...good job jeff jeff did an excellent job of getting me just what I wanted...I will be back in three years for my next truck delivery was even quicker than it was su jeff did an excellent job of getting me just what I wanted...I will be back in three years for my next truck delivery was even quicker than it was supposed to be.. gerard More

Excellent Sales Experience I found Berlin City to have competitive pricing - however - more importantly excellent sales. No pressure, genuine and honest - words I thought I woul I found Berlin City to have competitive pricing - however - more importantly excellent sales. No pressure, genuine and honest - words I thought I would never use for a car salesman! Jeff Croteau is someone I would highly recommend that you talk to about a new or used vehicle. More

On buying a new car This is my first new car in 11 years and was not looking forward to going through the process. Paul "Andy" Carpiuc got the key for our test ride; he This is my first new car in 11 years and was not looking forward to going through the process. Paul "Andy" Carpiuc got the key for our test ride; he was professional, informative and helpful, pointing out features of the SUV. I am very pleased that Andy was our salesman, he gets 5 stars! We left the lot and got a call from Andy the next day that finished the deal. Unfortunately, I got a call from the general manager the day before I was to pick up my new car: the one I was buying had been sold to someone else! How did this happen? Were my worst car buying experiences coming back to haunt me? After a series of calls, another agreement was reached and I did pick up my new car as planned. And while not looking forward to scheduled service appointments, I hope that the staff is as professional as Andy. More

MY DAUGHTER HAS BECOME A NEW BERLIN CITY CUSTOMER. NEAL WELLS WENT OUT OF HIS WAY TO ANSWER QUESTIONS, AND GET THE INFORMATION NECESSARY TO MAKE AN INFORMED CHOICE. WE WILL ALWAYS GIVE BERLIN CITY NEAL WELLS WENT OUT OF HIS WAY TO ANSWER QUESTIONS, AND GET THE INFORMATION NECESSARY TO MAKE AN INFORMED CHOICE. WE WILL ALWAYS GIVE BERLIN CITY A CHANCE IN FUTURE DEALINGS. More

Good experience, honest answers! Made our first deal with Craig Martin last month on our first ever lease and he was patient and understanding. I'm from two states away and was worri Made our first deal with Craig Martin last month on our first ever lease and he was patient and understanding. I'm from two states away and was worried about a bait and switch somehow when the car was delivered, but everything was as explained. All phone calls were returned in an appropriate time frame also. We recently decided to try a trade on our other vehicle and I have been making Craig jump through the hoops in getting me information. Haven't felt pressured yet. More

Attentive and interested I've been working with Craig Martin for about a week in an effort to construct a less than normal deal and he has done an excellent job in keeping me I've been working with Craig Martin for about a week in an effort to construct a less than normal deal and he has done an excellent job in keeping me informed and acquiring requested information in a timely manner. I'd recommend these guys to anyone. I'm in the Burlington, VT, area and there or dozens of closer dealerships I could be in contact with - and I've tried - but Craig is the only one who seems to have gone the extra mile. More