Berlin City Auto Group

excellent service Neal Wells made it easy and a great experience buying our new 2015 kia forte. He greatly helped us out of an upside down loan. Neal walked us through Neal Wells made it easy and a great experience buying our new 2015 kia forte. He greatly helped us out of an upside down loan. Neal walked us through everyxtep and all options helping us decide which was best for us. He made our first car buying exprience as a married couple easy and painless More

Fair Price on a Hard to get Model, easy to deal with I wanted a specific car that nobody around had and I wanted it for a fair price. After trying and failing at another dealer, I took the VIN number I I wanted a specific car that nobody around had and I wanted it for a fair price. After trying and failing at another dealer, I took the VIN number I wanted from a car in Rhode Island over to Berlin City, via email, where we exchanged ideas, rates, price quotes, etc, in a very timely manner, with very little pressure. Once I decided it was a go, the negotiating was wrapped up in just a few minutes. I later did the thing where you "parachute" your trade in late, and even that went smoothly and without incident. I got a price I could handle on trade in. Wrangling the car up from Rhode Island was apparently no picnic, but Berlin City took care of that part, so it was easy for me. A week after we started dealing, I drove off in my brand spanking new Ford Flex. Everything went well on this car deal, as far as i can tell. So thanks, Berlin City. And thanks Michael Toth, Mike, and Jilllian. More

excellent customer service the was the second vehicle I purchased from Berlin City. Both were through Jeff Croteau. I find him easy to work with and a great help when small prob the was the second vehicle I purchased from Berlin City. Both were through Jeff Croteau. I find him easy to work with and a great help when small problems arise in the initial break-in period. I would recommend this dealer to anyone. More

Excellent customer service We have purchased all our vehicles through Berlin city and I've always had excellent customer service. Jeff Croteau is an excellent asset to Berlin We have purchased all our vehicles through Berlin city and I've always had excellent customer service. Jeff Croteau is an excellent asset to Berlin city. We highly recommend Berlin city! More

Deceptive businesses practices. Don't trust Finance Dept. Salesman was good; however finance department was dishonest. Quoted son a percentage rate than put the paperwork thru at a different rate without lett Salesman was good; however finance department was dishonest. Quoted son a percentage rate than put the paperwork thru at a different rate without letting us know. Even stapled all paperwork folded over many times so we wouldn't review. Very deceptive business practices. Too bad there isn't someone else in Northern NH to buy Toyota's from - great product but terrible service! More

Great sales experience considering I almost gave up on Jeep. I had my homework done and I knew more about Wrangler packages than most salesmen. Five dealers in I called Berlin City and spoke with Jeff C. Go I had my homework done and I knew more about Wrangler packages than most salesmen. Five dealers in I called Berlin City and spoke with Jeff C. Got the price I wanted that I couldn't get elsewhere, delivered to NY with a full tank of gas. Finance even worked the financing and matched the low rate I knew I could get at my local credit union. Too Easy. Save yourself some grief, If you are ready to buy a Jeep call Jeff at Berlin City. I Love Mine! Dan H. More

Working with Jeff Croteau I have to say that working with Jeff at Berlin City was the right choice. The whole process of buying a new vehicle is stressful enough, dealing with I have to say that working with Jeff at Berlin City was the right choice. The whole process of buying a new vehicle is stressful enough, dealing with multiple dealers via the internet across New England makes it even more challenging. Everyone wants to be a educated consumer when it comes to a new car purchase, comparing apples to apples, making sure your getting the best deal. I contacted Jeff at Berlin City about the vehicle they had listed on their website and told him what I was willing to pay. After negotiating with other dealers, he accepted the offer which actually beat all the other dealers and to top it off he was able to give me a better interest rate better than the other dealers and have the vehicle delivered to my home, a distance of 320 miles "No Charge". I have to add that during the time of the purchase of new vehicle Jeff Croteau was dealing with a death in his family. Our dealings where then shifted to someone else in the Berlin City group. Not the same personal service. I expressed how dissatisfied that Jeff was not handling the sale and was going to wait till he returned which I did. He honored everything he said he was going to do and then some. More

great experience I had great service and I was in and out. I called told them what I needed and how,much I could afford and they got me exactly what I was looking for I had great service and I was in and out. I called told them what I needed and how,much I could afford and they got me exactly what I was looking for and they even came in $30 under my monthly budget limit. I would absolutely recommend them More

Great Experience -- We will be returning! Now that we have purchased from Berlin City we will not go anywhere else in the future! We first inquired about a new truck on a Thursday morning, and Now that we have purchased from Berlin City we will not go anywhere else in the future! We first inquired about a new truck on a Thursday morning, and the truck we wanted was delivered to our door (5 hours away) Friday afternoon! Jeff is an amazing salesman. He took the time to answer all questions I had and help us to get the best deal possible. The week after our truck was delivered he helped us with a great deal for my brother as well, and his truck was also delivered the next day. If you are looking for a simple, hassle free car buying experience Berlin City is definitely the place to go. More

smooth buying experience I was truck shopping for over a month and a half for something close by and had no luck. I saw the truck I eventually purchased from them on their I was truck shopping for over a month and a half for something close by and had no luck. I saw the truck I eventually purchased from them on their website. I chose their delivery service and their driver arrived at the scheduled time and drove my trade- in back to New Hampshire! Overall it was a smooth buying experience and would recommend Berlin City Used Vehicles in New Hampshire to anyone. Thanks again to my salesman Jeff Croteau and team . - Dave F. More