Berlin City Auto Group

Lack Of Follow Through I stopped in to the Berlin Ford Dealer and spoke with a salesman on 12/27/18 and he took notes on mu 2015 Ford Escape regarding a possible trade-in.It I stopped in to the Berlin Ford Dealer and spoke with a salesman on 12/27/18 and he took notes on mu 2015 Ford Escape regarding a possible trade-in.It is now 1/6/19 and so far I have not received one reply or trade offer. More

Amazing Team! Had an amazing experience shopping with George Cowley and his team. Had no intention of buying a new vehicle at all or any vehicle right now. George w Had an amazing experience shopping with George Cowley and his team. Had no intention of buying a new vehicle at all or any vehicle right now. George was so knowledgeable and truly cared that we get exactly what we needed. He even changed the order a day later on a plow I ordered to accommodate the heavier workload I'd be taking. The entire team works together in a supportive, no pressure atmosphere. George is so thoughtful that he sent me pictures as my truck was getting each part finished, as he knew I was so excited. You don't get more thoughtful and considerate than that, taking time out of his busy day. I could not have had a better buying experience. I actually ended up buying two new vehicles because I was 100% positive I would never get better deals or service. HIGHLY RECOMMEND!!!!! More

Best Experience Ever! Highly Recommend! Worked with George Cowley and his team. They found me two brand new vehicles when I wasn't even looking for one used, yet. He too Highly Recommend! Worked with George Cowley and his team. They found me two brand new vehicles when I wasn't even looking for one used, yet. He took the time to get to know my husband and me and even made recommendations after placing orders, which he changed with no issue. Went out of his way to make us happy all the way around. He even guided me through repairs for my daughter's Toyota (which was NOT bought there!) The team was positive and caring and NO PRESSURE. Can not say enough about this dealership. They take care of you like family. More

Over priced under experienced I went in to get a winning noise fixed and it took a week. They replaced a vacumn for 4x4. I drove it off the lot and noise was still there. I bring I went in to get a winning noise fixed and it took a week. They replaced a vacumn for 4x4. I drove it off the lot and noise was still there. I bring it back the next day and they look at it and say it could be another part attached to the 4x4 and quote a huge amount and say it may not be the source of the humming but I need new brakes. This takes them another week to fix. Finally I stop in to see if it is fixed and they say yes. They did take some money off in the end but as I drove it off the noise is still there. Also there is a $100 diagnose fee every time I bring it back to get looked at even though they didn’t fix it the first time. I don’t trust them. To top it off when I left I noticed a blue scuff mark on the when I picked it up. I noticed it because some one had pulled in my mirror so I looked at the door. Don’t waste your time. More

Don’t buy a car-they’ll leave you hanging! For those who live in the local area, a big word of caution: don’t get a new car from Berlin City. I own a Honda CRV which I drove out of the lot 16 m For those who live in the local area, a big word of caution: don’t get a new car from Berlin City. I own a Honda CRV which I drove out of the lot 16 months ago. 16,000 miles on it. Recently I heard noises coming from my back rear brake so I took it in. It was worn down to nothing. The front brakes were fine. The other back brake worn half way. They stated that some sliding part made the brake close because of rust or grime. Stated it was not covered under the warranty and they wanted an ungodly amount to fix it. This is the FIRST time I have had such a thing go wrong with a Honda. The service people to stiff and clipped about it. I will NEVER have Berlin City touch the car again. Don’t buy from these rip off artists. My mistake. Never again. More

Go with Dave Clifford! We had a great car-buying experience through Berlin City Honda. We worked with Dave Clifford and, even though the dealership is a few hours from our h We had a great car-buying experience through Berlin City Honda. We worked with Dave Clifford and, even though the dealership is a few hours from our home, found that he was the easiest to work with and also offered us the best price. We especially appreciated his quick responses to our emails and inquiries as well as his laid-back approach to an often times uncomfortable (at best!) experience. Thanks, Dave! More

Go to a different ford dealer for repair Highly recommend going ANYWHERE ELSE but to Berlin City Ford. If you go in for a warranty call it seems to be a massive inconvenience for them they h Highly recommend going ANYWHERE ELSE but to Berlin City Ford. If you go in for a warranty call it seems to be a massive inconvenience for them they have no problem trying to talk down to you and make is sound like your going to be paying regardless of the warranty. I have had the truck for 8 days. The second day I loaded my motorcycle and some gear totaling 500-700LB in the bed "2016 f150", and drove about 500 miles this way. The hole time having the cab, steering wheel shake at 75-85mph. driving state to state with racing gear and the bike in the bed is why i purchased the truck so the cab shaking is a big deal. After that i drove 1500 miles in 3 days with no load and no shake so this is steering me away from tire balance and the tires are new. In addition I'v also had the keys locked in the ignition for some unknown reason. Talking with mechanic he seem to be knowledgeable, respectful and professional. However the people in the "front" of service are the exact opposite. Went in Monday to set something up. at this time they couldn't tell me if they had a vehicle for me while the truck was in the shop, so it was scheduled for Wednesday and they would call me Tuesday to let me know. They did call Tuesday then put me on hold for good 10min then asked me what i wanted i told them and put me on hold again. sure enough this just ended up in a loop of holding and asking me what i want and hold again. After work went in Tuesday, still couldn't tell me if a vehicle was going to be available but it went down hill from there. The girl behind the counter didn't seem to know anything about what she was suppose to be doing and tried to make every issue with the vehicle sound like my fault and problem. " if we feel you truck is rough or any dirt underneath it they will be charging me $115/hr. also if we feel this inst a warranty you will be paying for the loaner vehicle." The issue of my fully warranty covered Ford vehicle didn't seem to matter to this ford, one way or another, they made it sounds like I'd walking out with a large bill. While her 5yr daughter was typing in the information into the computer she asked me how they're supposed to test the problem with cab shake because of the 500-700lb, how is this my problem? Then she turn and ask the tech if F150 can even handle 500lb in the bed trying to make it my problem again. The ladies behind the counter work on complete incompetence of the vehicle they're suppose to support and after asking people whats wrong with the ford dealer here there was only on conciseness that for the past few generations the operation at Berlin City for is a joke and no one would recommend going there. Its so bad that people i asked know the people by name and can point blank tell you just how incompetent the desk service employees are and the normal unwillingness to get the Ford produce issues resolved. All said and done i canceled and will be going elsewhere. Im unable to trust anything they say and/or if they will scam me and try to stick me with a large bill for no reason. If you go to Berlin City Ford i would suggest watching close and verify everything before and after. More

Great customer service! I purchased a 2018 Honda Civic EXL & was particular about the style, color and features. Dave worked so hard at finding the car I wanted & was always I purchased a 2018 Honda Civic EXL & was particular about the style, color and features. Dave worked so hard at finding the car I wanted & was always communicating with me & updating me in every way possible. I never once had to go to the dealership which was even more convenient. I was able to do everything over the phone and through email. I couldn’t have asked for a better outcome especially during a stressful time. I will be returning to Berlin City for my next vehicle & I will recommend them to everyone. They work hard at saving you money and making sure your financially capable of affording the vehicle your interested in. Thank you Dave & everyone at Berlin City! I can’t wait to drive my brand new Honda Civic tomorrow when it gets delivered to my house. More

Best experience I had in a long time.David Clifford is great I have been looking for a car for quite some time. I have been at several dealership, Chevy, Fords, Subaru, Toyota, and this dealership was the best! I have been looking for a car for quite some time. I have been at several dealership, Chevy, Fords, Subaru, Toyota, and this dealership was the best! I Would recommend this place and David Clifford. More

Super Great! I was looking for a good deal on an F-150 and Berlin City made that happen! I am loving the new F-150 that I've been wanting to get for quite some tim I was looking for a good deal on an F-150 and Berlin City made that happen! I am loving the new F-150 that I've been wanting to get for quite some time! Thanks to Dave Clifford for helping me through the process! He was great to work with! More