Berlin City Auto Group

Adam the salesperson was knowledgeable and courteous. Was able to do much of the sale over the phone and text. Vehicle was ready as promised. Extended warranty treatment completed in timely manner. Was able to do much of the sale over the phone and text. Vehicle was ready as promised. Extended warranty treatment completed in timely manner. More

Everyone was very nice and helpful! Almost everything was done over the phone the day before, when I got to the dealership I test drove the car and then signed the paperwork! Pretty quick and easy process! done over the phone the day before, when I got to the dealership I test drove the car and then signed the paperwork! Pretty quick and easy process! More

"Easy" buying process - is a waste of time Want to buy a vehicle using Berlin City’s “Easy” process? – forget about it. I tried to buy a 2019 used vehicle and offered $400 less than they wante Want to buy a vehicle using Berlin City’s “Easy” process? – forget about it. I tried to buy a 2019 used vehicle and offered $400 less than they wanted. The salesman – “Bill” told me he would check with his manager and get back to me later that day or the next morning. 10 days later, hearing nothing and after chasing them, an admin reaches out to me and asks if she can “help”. A few emails later she says the car miraculously sold that day. All I can say is BEWARE. A complete waste of my time. Weak sales and support all around. I can only imagine what happens after a sale. More

Jeff got me a great deal from a far with my hectic schedule and had the vehicle delivered! Couldn’t be happier with the experience! schedule and had the vehicle delivered! Couldn’t be happier with the experience! More

Great deal, and was happy to be able to shop locally! Thanks Berlin city Chrysler Jason and Dennis! You guys rock and so the deal! Thanks Berlin city Chrysler Jason and Dennis! You guys rock and so the deal! More

Service Had A paint glaze put on my Jeep. Randy was awesome about making sure I received this service. Marlena was her awesome self, very nice. Had A paint glaze put on my Jeep. Randy was awesome about making sure I received this service. Marlena was her awesome self, very nice. More

Exceptional customer service from start to finish! Sales representative was very helpful and very knowledgeable about the products. Multiple test drives. Finance department was helpful and smooth. Follow up representative was very helpful and very knowledgeable about the products. Multiple test drives. Finance department was helpful and smooth. Follow up with service was excellent! More

Zach worked extremely hard for me on this deal! I would recommend Zach & Berlin City to friends & family! I am Really enjoying my Dodge Durango! recommend Zach & Berlin City to friends & family! I am Really enjoying my Dodge Durango! More

Tranny fluid checked Wanted to know my tranny fluid level because had just had it changed and there is nno dipstick for my soul so i called berlin city in gorham and they Wanted to know my tranny fluid level because had just had it changed and there is nno dipstick for my soul so i called berlin city in gorham and they said bring it right in,as soon as i got there a tech took my car in and in 20 minutes the task was done! Thank you so much! The service manager was awesome! I will be bringing my car there for any future problems. More

over all was good just follow up and call me back You replaced my engine under warrenty "5.7 Hemi" was quick and you did a good job, but nobody will tell me what the warranty is? the job was done in You replaced my engine under warrenty "5.7 Hemi" was quick and you did a good job, but nobody will tell me what the warranty is? the job was done in march 2020 and the drive train warranty was up march 30. i can understand the drive train warranty is up but there must be a warranty on just the engine i would like a phone call since i've left about 5 message's and no one is calling me back. More