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Berlin City Auto Group
Gorham, NH
281 Reviews
In Berlin City, we’re on a mission to completely reinvent the way you think about buying a vehicle. For too long, the process has been conceived as difficult and stressful, while in reality, it’s supposed to be fun and rewarding from start to finish. You’ve worked hard to own a new vehicle. So now that you’re in Berlin City, trust us when we say everything’s going to be easier from here on out. You’ll work with genuine human beings, you’ll find the best exclusive prices, and you’ll end up in your dream ride without any speed bumps.
The easy way is a philosophy of doing business that finds a way to satisfy each and every customer. It’s the highest level of service. It means no hassles of any kind. It’s a way to make a connection to the community by saying, “we’re all neighbors, and we’re here to make life easier.” Visit us today, and experience the Easy way to buy a vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 281 reviews
June 17, 2020
Service Had A paint glaze put on my Jeep. Randy was awesome about making sure I received this service. Marlena was her awesome self, very nice. Had A paint glaze put on my Jeep. Randy was awesome about making sure I received this service. Marlena was her awesome self, very nice. More
by Lucy
Employees Worked With
Randy Stewart and marlena
May 31, 2020
Exceptional customer service from start to finish! Sales representative was very helpful and very knowledgeable about the products. Multiple test drives. Finance department was helpful and smooth. Follow up representative was very helpful and very knowledgeable about the products. Multiple test drives. Finance department was helpful and smooth. Follow up with service was excellent! More
by parentmd12
Employees Worked With
Al Demers, Robert Robinson, Marc Lusitania,Oakley
April 18, 2020
Tranny fluid checked Wanted to know my tranny fluid level because had just had it changed and there is nno dipstick for my soul so i called berlin city in gorham and they Wanted to know my tranny fluid level because had just had it changed and there is nno dipstick for my soul so i called berlin city in gorham and they said bring it right in,as soon as i got there a tech took my car in and in 20 minutes the task was done! Thank you so much! The service manager was awesome! I will be bringing my car there for any future problems. More
by daniel
Employees Worked With
Maintence supervisor
April 08, 2020
over all was good just follow up and call me back You replaced my engine under warrenty "5.7 Hemi" was quick and you did a good job, but nobody will tell me what the warranty is? the job was done in You replaced my engine under warrenty "5.7 Hemi" was quick and you did a good job, but nobody will tell me what the warranty is? the job was done in march 2020 and the drive train warranty was up march 30. i can understand the drive train warranty is up but there must be a warranty on just the engine i would like a phone call since i've left about 5 message's and no one is calling me back. More
by jsbusfield
Employees Worked With
lorri
April 04, 2020
Fantastic service the salesman worked really hard to get me the deal I needed great guy thank you Steve.the service was really fast and to the point no nonsense me the deal I needed great guy thank you Steve.the service was really fast and to the point no nonsense More
by Bprobinson
Employees Worked With
Steve
March 12, 2020
I was satisfied with the service I received from Berlin City. I had a State Inspection, oil change, tire rotation and a wash...all for under 40 bucks and completed in less than two hours; another happy cus City. I had a State Inspection, oil change, tire rotation and a wash...all for under 40 bucks and completed in less than two hours; another happy customer. More
by plugsbybedell
Employees Worked With
Marlena
March 12, 2020
AMAZING Couldn't find a better sales team. I've bought two vehicles from Berlin City and do all my routine maintenance through their shop as well. Love the fr Couldn't find a better sales team. I've bought two vehicles from Berlin City and do all my routine maintenance through their shop as well. Love the free car wash with any service 10/10 More
by Promise
Employees Worked With
Scott Gregory
