Berlin City Auto Group

Pick up and drop off or excellent. I was notified of everything as our vehicle was being serviced and called when they were ready to drop off. I was notified of everything as our vehicle was being serviced and called when they were ready to drop off. More

Jeff Croteau listened to my wants and needs very closely. He pulled a car out of line and it was perfect for me. He helped me reach my payment goal and made the car buying process stress free. Go see Jeff f He pulled a car out of line and it was perfect for me. He helped me reach my payment goal and made the car buying process stress free. Go see Jeff for your next vehicle purchase or lease, you won't be disappointed. More

They did a great job and i will be bringing it back for future updates and services. Thanks Guys. future updates and services. Thanks Guys. More

Berlin City Nissan had my Pathfinder for almost two months for service for a battery power, computer system issue. We had to call multiple times to try to get updates and questions answered, usually no months for service for a battery power, computer system issue. We had to call multiple times to try to get updates and questions answered, usually no one called back. It took us making multiple calla per week to manage to get someone to answer a phone. With the repair work finally completed we picked up the car on Wednesday evening and the battery light began flashing almost immediately. We made it home, battery light flashing intermittently but car starting and running ok until Saturday. Saturday afternoon I was stranded on the side of the road when the battery drained. So after two months over $500 in parts and over $600 in-service they did not fix the problem at all. I was willing to ignore the poor customer service on the assumption my car had been fixed, but this was both the worst customer service we have had and got back a still not functioning car. More

Very happy with process and salesmen. I purchased my new truck off line sight unseen and truck was just as advertised and specked when it arrived at my home. I purchased my new truck off line sight unseen and truck was just as advertised and specked when it arrived at my home. More

True to there word what they promises what they gave me outstanding Allan did a great job with what he promised outstanding Allan did a great job with what he promised More

They denied my 10/100k warranty repair on a two year old car with 56k miles because I did my own oil changes. On top of that I had to call multiple times to get updates. Their service advisor, if you could car with 56k miles because I did my own oil changes. On top of that I had to call multiple times to get updates. Their service advisor, if you could call him that, was too busy or just didn’t care enough to send a text to update me on the progress. They claim staff shortages but how long does it take to type a message to a customer that bought a new car from them two years ago that they couldn’t drive due to a catastrophic failure of the manufacturer. I used to trust Honda as a reliable brand that you could take 200k+ miles with routine maintenance. Either that is no longer true or Berlin City Honda just doesn’t care. They probably care more about their bottom line than taking care of customers. More

Every one there and I mean EVERYONE was So Pleasant to work with and bent over backwards to help me get my new truck ! My Sales person Michael McDonald contacted me and kept me informed every step of the work with and bent over backwards to help me get my new truck ! My Sales person Michael McDonald contacted me and kept me informed every step of the transaction . The people in the Finance Department put in the extra work of finalizing that BIG part of getting my truck. They delivered my truck to my door and those people were so very nice also. Give these people a chance to work for you to get your new vehicle you will not regret it ! More

Michael McDonald was awsome easiest truck buying experience ever got me in my dream truck not just a new truck to sell one he made sure it was one i wanted... he also got birthday card for my son experience ever got me in my dream truck not just a new truck to sell one he made sure it was one i wanted... he also got birthday card for my son had all Berlin city crew sign it an gave him hat it ment alot to my 10 year old i give you a 5 star 🌟 keep up awsome work More

Not recommended. I purchased a “Honda Certified Pre-owned” vehicle from Berlin City. When I didn’t receive confirmation of the certification warranty, I called, texte I purchased a “Honda Certified Pre-owned” vehicle from Berlin City. When I didn’t receive confirmation of the certification warranty, I called, texted and emailed both the salesman and the finance director. I received no reply. When I took the vehicle to a Honda dealer during the certified warranty period, I discovered Berlin didn’t enter the certification information into the system, and therefore, I didn’t receive the warranty that was advertised and paid for. More unreturned calls and messages followed. I then wrote to the general manager who apologized and told me he would give me an extended warranty at no additional charge. I signed and returned the paperwork they sent and 2 months later I still haven’t received anything about the warranty. They will not return my messages and calls. Contemplating small claims court. More