Berkenkotter Motors

Watch your wallet Got a nice looking truck from these guys, but things went wrong with it the same day I took it home - door code doesn't work, passenger seat worked on Got a nice looking truck from these guys, but things went wrong with it the same day I took it home - door code doesn't work, passenger seat worked on test drive, but as soon as someone sat in it, the power adjustment quit working. They also refused to provide floor mats, nor a big deal by itself, but their flat refusal to address any of these things that went wrong immediately is the kind of thing that gives used cars and their dealers a bad name. More

Knowledge, experience , and a relaxing experience. If you need a new vehicle and would like to avoid the stress and hassle of a pushy salesman chase is a go to. He will find you the best deal possible If you need a new vehicle and would like to avoid the stress and hassle of a pushy salesman chase is a go to. He will find you the best deal possible for your budget and push nothing further. More

Amazing experience! I had an amazing experience with Chase, he had sold me my Nissan Murano and I am so happy with my new car and couldn't of asked for a better salesman I had an amazing experience with Chase, he had sold me my Nissan Murano and I am so happy with my new car and couldn't of asked for a better salesman to help me with the entire process. Thank you! More

Amazing dealership This dealership is amazing the owner is always there to help with whatever you need. I would highly recommend them. Fair and honest as well as a great This dealership is amazing the owner is always there to help with whatever you need. I would highly recommend them. Fair and honest as well as a great price and selection of vehicles. More

Great Experience with Service! Recently I purchased a vehicle that had a defective part, not covered by warranty. I went back to Berkenkotter Motors with the problem. They got me Recently I purchased a vehicle that had a defective part, not covered by warranty. I went back to Berkenkotter Motors with the problem. They got me a loaner car, evaluated and fixed the problem in a short period of time. Great Service! More

I won't buy anywhere else Let me start by saying thank you Dan and Alan from the Castlerock store for all your help! I've bought from them before and they have always went out Let me start by saying thank you Dan and Alan from the Castlerock store for all your help! I've bought from them before and they have always went out of their way to go above and beyond for me. Recently I purchased a pickup with 200k miles drove it for 2 weeks and the motor went down. Well there I sit 4 hrs away from the dealership with a pickup I signed an "as is no warranty" Claus with figuring I'm screwed. I thought well they have always been good to me (Alan always calls a couple of times in the first month to check on me and make sure I'm still happy with my purchase and they had a couple of trucks I was interested in but wouldn't sell me because they wanted to fix known problems with first) so I gave Alan a call, told him what's up and he says let me talk to Dan the owner. 10 minutes later Dan calls and says hey don't worry we feel awful we are going to take care of you. They came 4 hrs to my truck picked it up and took it to get looked at. Dan calls and says I have bad news the motor is shot but like I said we are going to help you put one in. Bottom line here yes I had to pay a little more than I originally planned on for my truck but Dan helped me big time, I'm not going to say how just trust me, not only that he didn't have to do a thing I bought it as is and I didn't know when I got the truck he had already put a new tranny in it because he found the old one had a problem. So now I essentially have a new truck for a fraction of what it could have been and I could've been left to deal with this crap on my own but they stepped up. Thank you guys so much. And remember If you have a problem stay calm and talk to these guys like they are humans because remember they don't have to anything, you catch more flies with sugar! More

Glen was great Glen had a laid back demeanor. He showed me the vehicle I wanted and then recommended a higher quality vehicle for the same price. Glen gave me the k Glen had a laid back demeanor. He showed me the vehicle I wanted and then recommended a higher quality vehicle for the same price. Glen gave me the keys and said take it for a ride. One of the best buying experience ever. More

Good Customer Service! These days it is rare to find good customer service. When I come across good customer service, I like to share the experience and the business. Recen These days it is rare to find good customer service. When I come across good customer service, I like to share the experience and the business. Recently, I went to Berkenkotter Motors on Parker Road to trade a vehicle for another one. Byron and Tod helped me to move quickly and seamlessly through the trade in of one vehicle into the purchase of another vehicle I liked! Everything went smooth, taking just over an hour believe it or not. The used vehicle was not perfect but was just what I was looking for. There were a few issues with the car. Byron told me to bring the car back if problems persisted. I decided to bring the new vehicle back after a day as it showed signs of an underlying problem. Numerous attempts were made to fix the car to no avail. It was at this time I received a call from Mr. Berkenkotter himself stating that the vehicle had a serious underlying problem. He told me he would do what was required to bring the car back to proper running order. As I write this review, my car is in the mechanic’s shop undergoing the promised repairs. Nobody ever tried to dodge my phone calls, rather I got a call from the owner himself to assure things were being fixed. Thank you Mr. Berkenkotter and Berkenkotter Motors, I look forward to getting my car back and my next vehicle purchase through your dealership. John Stevens More

Do not honor warranty This place is a scam bought a truck from them and now has problems 2 weeks later and the tell me nothing's wrong with it and won't fix and jewed me ou This place is a scam bought a truck from them and now has problems 2 weeks later and the tell me nothing's wrong with it and won't fix and jewed me out of a warranty will never buy anything from them again. Also gave it to me empty and dirty More

RUN!!!!! Bought a truck and two weeks later while driving 45 mph it experienced "death wobble." My boyfriend and I almost got into a car accident. Immediately Bought a truck and two weeks later while driving 45 mph it experienced "death wobble." My boyfriend and I almost got into a car accident. Immediately we went to a local shop only to find out the truck needs new tie rods, drag links, U-joints, Axle bar/ball joints, and new steering box. I called the owner who told me he would "do something" for me, only he never called back. When I called the salesman who sold us the truck and told him of the repair cost he said, "You should have bought the warranty." I have now spent over $2000 on parts and repairs, and we aren't sure the problem is fixed. Not to mention I haven't even made the first payment on the loan! I did some more digging and have found several other reviews just like mine, where people purchased vehicles and within hours or days, they were falling apart. DO NOT BUY FROM THEM OR TRUST THEIR FAKE 5 STAR REVIEWS! I wish I had done more research before buying the vehicle. I rarely ever leave reviews, let alone negative ones. I am also filing a claim with the Better Business Bureau. If you look on that website, there are negative comments regarding issues with vehicles purchased. RUN!!!!! More