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Bergstrom Chevrolet GMC of Manitowoc

Manitowoc, WI

4.8
1,828 Reviews

4000 Grand Ave

Manitowoc, WI

54220

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Showing 1,828 reviews

January 12, 2023

They are really great on match the person with their dram car, truck every time More

by kinghaupt32
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Emme, Gary Hansen
Jan 13, 2023 -

Bergstrom Chevrolet GMC of Manitowoc responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Broadway Chevrolet Buick GMC Cadillac Team

January 11, 2023

This is the second vehicle we purchased at Broadway Automotive in Manitowoc Wi with the help of sales consultant Glen Hietpas. Glen listened to my concerns and with the help of sales manager Mike Wall More

by rsnovak3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Wall, Glen Hietpas, Alex Emme
Jan 13, 2023 -

Bergstrom Chevrolet GMC of Manitowoc responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Broadway Chevrolet Buick GMC Cadillac Team

January 11, 2023

I’m not sure what happen, but my truck was sold to me with a slow leak in it. After paying $25000 for a truck. At the very least they could have paid for new tire a crossed the board. They didn’t lose More

by moedog42
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike Wall, Alex Emme, Alex Johnson
Jan 13, 2023 -

Bergstrom Chevrolet GMC of Manitowoc responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Broadway Chevrolet Buick GMC Cadillac does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Mike Wall, Sales Manager mike.wall@broadwayautomotive.com

January 11, 2023

Nick, Joel, and the rest of the team were perfect. Service was fast, thorough, and exceeded expectations! Thanks to them, car buying was a breeze and worry free. Will make them our choice for future More

by gfamoffive
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alex Emme, Nick Emme, Gary Hansen
Jan 13, 2023 -

Bergstrom Chevrolet GMC of Manitowoc responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Broadway Chevrolet Buick GMC Cadillac Team

January 08, 2023

Sawyer was great to work with! He was informed, friendly and followed-up. I’d definitely recommend Sawyer and Broadway! More

by Sheliz
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sawyer Hungerford
Jan 10, 2023 -

Bergstrom Chevrolet GMC of Manitowoc responded

Sheliz, we appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Broadway Chevrolet Buick GMC Cadillac Team

January 07, 2023

Always a pleasure to do business with these guys. Been purchasing vehicles from them for many years More

by shelley.payette
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Wall, Gary Hansen
Jan 10, 2023 -

Bergstrom Chevrolet GMC of Manitowoc responded

Shelley, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Broadway Chevrolet Buick GMC Cadillac Team

January 06, 2023

Bought a used vehicle from the Manitowoc dealership it is a great vehicle but i really wish the heat would work when the vehicle idles. (Issue was not present at test drive) More

by Mattkorte822
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Cassie Schrank, Britt Nelson, Chad Kuchinski
Jan 09, 2023 -

Bergstrom Chevrolet GMC of Manitowoc responded

Thank you for taking the time to share your recent experience at Broadway Chevrolet Buick GMC Cadillac. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Mike Wall, Sales Manager mike.wall@broadwayautomotive.com

December 28, 2022

They were extremely friendly and helpful! Glenn even stayed late to help make sure we knew everything we needed to about our new vehicle! They went out of their way to make us feel at ease an More

by morganmboyce
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Wall, Glen Hietpas
Dec 30, 2022 -

Bergstrom Chevrolet GMC of Manitowoc responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Broadway Chevrolet Buick GMC Cadillac Team

December 27, 2022

They told me to come in and someone took the car I was buying home and sat all day because they couldn't find it then I find out it as in a reportable accident I wasn't told then payments were hi More

by dougs65harley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sawyer Hungerford, Nick Emme, Gary Hansen, Chad Kuchinski
Dec 29, 2022 -

Bergstrom Chevrolet GMC of Manitowoc responded

I appreciate you bringing this to our attention. Please contact me directly as soon as possible so that we can discuss what happened and come to a resolution together. Thank you, and I look forward to hearing from you soon. Sincerely, Mike Wall, Sales Manager mike.wall@broadwayautomotive.com

December 26, 2022

High pressure, not honest about our financing options-we had to discover .9 rate on our own. Low trade in allowance for our old car. Very shady service dept. More

by cmhanf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alex Emme, Bridget McCausland, Nick Emme
Dec 28, 2022 -

Bergstrom Chevrolet GMC of Manitowoc responded

Thank you for taking the time to provide our dealership with feedback about your experience. I can assure you that 100% customer satisfaction is my utmost priority and I would like the chance to further understand what happened. Please contact me directly at your earliest convenience so I can resolve your concerns. Sincerely, Mike Wall, Sales Manager mike.wall@broadwayautomotive.com

Dec 31, 2022 -

cmhanf responded

We were told that if we didn't buy the car right now, that there was another person down the hall with his check book in hand ready to buy it. I don't like that kind of tactic. We were also told that our finance rate would be 6% or so. My wife asked what about the .9 rate she saw on her cell phone? The salesman said he didn't know about that. Why? Maybe because you could have made a lot of money on financing charges? We got a very low allowance for our old car, much less than Kelly Bluebook price. The salesman said our car needed a whole bunch of repairs that I doubted. Your Service Dept. quoted us a price of $2,900.00 to fix our trade and when we came to pick it up, the bill was for $3,400.00. The lady in the Service Dept. said that extra was the charge for diagnosing the problem. She told me before they started work on the car that "the cost would be $2,900.00, out the door". That's very shady practice. We still bought your car because it was the vehicle we liked and the .9 finance rate was good. We'll think twice about dealing with Broadway again!!

Dec 31, 2022 -

cmhanf responded

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