Berglund INFINITI of Roanoke

Travis is certainly very customer oriented. He was very positive throughout the entire afternoon. Very thorough in explaining everything about the auto. Wanted to make sure he had answered all questions & positive throughout the entire afternoon. Very thorough in explaining everything about the auto. Wanted to make sure he had answered all questions & concerns. More

The staff at Crossroads Infiniti of Roanoke was very helpful and courteous. I had many questions that were answered quickly and with confidence that was back with a multitude of knowledge of the produ helpful and courteous. I had many questions that were answered quickly and with confidence that was back with a multitude of knowledge of the product. Each control and feature of my new FX35 was explained in depth and using terms that I could understand. The staff was very patient with me as I ask many question out of sequence and each of my questions were worked into my vehicle presentation in a very fluid manner. I would say that this was one of the best vehicle buying experiences that I have had in some time. I did not feel pressured at any time buy the staff to move forward with the purchase and they were all very accommodating to each and every one of my many requests. More

It was a very laid back atmopshere. The finance manager was also very helpful and did a great job with the financing. We didn't get the deal done the first day because we ran out of time so they allowed m was also very helpful and did a great job with the financing. We didn't get the deal done the first day because we ran out of time so they allowed me to take the vehicle home. When I discovered the rear window was broken it was immediately fixed before I signed on the dotted line. More

Travis was amazing in helping me find what I was looking for. I was not looking for a new car but a car that was reliable, hold 6 family members, get good gas mileage. I went looking at the QX56 used , but for. I was not looking for a new car but a car that was reliable, hold 6 family members, get good gas mileage. I went looking at the QX56 used , but then he pulled up a JX355 2013. The Qx was bigger exterior but the JX had more room in the back and fit all the criteria I was looking for and loved how the seats would move back and forth and fold even with kids seats in them. He knew everything about most cars that I was looking at in comparison and from the internet research he was right on. He was very honest, easy to talk to, listened to what our needs were vs. most dealers trying to sell you anything on the lot. He made sure this is what we wanted, not pressured at all and enjoyed his servanthood to get us ANYTHING< ANYWHERE< ANYTIME More

Both Travis and Don were very motivated to work with me.i have to say that when i saw the car the first time i was not expecting that i am going to buy it that fast.they worked hard with me so every thing wa have to say that when i saw the car the first time i was not expecting that i am going to buy it that fast.they worked hard with me so every thing was done in a few days.They were able not only to convince me to buy it but also to make my experience as pleasant as possible. More

Corey was very helpful and easy to deal with. He did a great job of showing us what we were interested in without "over pursuing" us which is so often a turn off for me when buying a car. He did a great great job of showing us what we were interested in without "over pursuing" us which is so often a turn off for me when buying a car. He did a great job and I enjoyed the car buying experience. More

Travis was very knowledgable about the cars and did a great job of answering my questions. He struck a good balance with his follow up in not being overly persistent but calling a few times to check on great job of answering my questions. He struck a good balance with his follow up in not being overly persistent but calling a few times to check on my status and to see if I had any questions. He was honest in comparing the Infiniti to other cars and providing me with information on the vehicle. Once I had made my decision, the dealership did not have the color I wanted on the lot. They got it to Roanoke quickly. Overall, I was very pleased with the salesman and the dealership. More

Gregg was very helpful in getting me the best deal for my money. He also knew gave me several options in what car would suite me the most. money. He also knew gave me several options in what car would suite me the most. More

I brought an Internet ad in and the sales team used it as the price point for my lease it ended up right about where I expected it. I was very satisfied. Prior to showing them the ad the prices were very dis the price point for my lease it ended up right about where I expected it. I was very satisfied. Prior to showing them the ad the prices were very disconnected. Greg was very friendly and helpful he showed me all the features of the vehicle. One of the intellikeys was missing, they promised to follow up with a new one; about 3 weeks later I had still not heard from them but I found the key stuck beneath the seats! More

Corey has always been very accommodating. This time I Corey has always been very accommodating. This time I was on a tight time schedule and needed someone to pick my car up in Roanoke and have it serv Corey has always been very accommodating. This time I was on a tight time schedule and needed someone to pick my car up in Roanoke and have it serviced and bring it back to me. I live in Appomattox and needed to come up for business on Friday. Corey and the rest of the organization did everything they could to make it easier for me. More