Berglund INFINITI of Roanoke

We loved working with Crossroads Infinity! Mr. Sparks and Mr. Meyncke worked with us and made the deal possible. We were treated like "family" the moment we walked in. Got the car I wanted with no hassles a Mr. Meyncke worked with us and made the deal possible. We were treated like "family" the moment we walked in. Got the car I wanted with no hassles and no pressure. Smooth process from beginning to end. Many thanks to Gregg & the rest of the Infinity Team for making our experience exciting and pleasant! More

Gregg Sparks was awesome! We live in Beckley,WV, and he first met us in Princeton to test drive our car. Then, over the course of our negotiations, we worked the entire transaction out over the phone, and first met us in Princeton to test drive our car. Then, over the course of our negotiations, we worked the entire transaction out over the phone, and he delivered the car to me in Culpeper,VA. Not once did I have to visit the dealership. Gregg kept in close communication during a busy time in our lives as we were involved with the joyful experience of the birth of our grandson. Since the purchase of our car, we have been extremely pleased. I traded my RX 330, and I haven't regretted the switch to the Infiniti FX-35. Gregg has kept in touch with us through periodic emails, and I'm certain that he would bend over backwards to help us with any future maintenance or new car purchase situations. Gregg is an amazing salesperson. Out of all of the cars I've purchased, he truly customized this experience to our life demands and requests. We will always be appreciative of his willingness to go beyond the traditional salesroom experience to accommodate our needs. More

The reason why I have given this dealership such a high reason is very simple. I have been in the market for a new car. I had not made up my mind of that was going to be new or used, but it was going to reason is very simple. I have been in the market for a new car. I had not made up my mind of that was going to be new or used, but it was going to be new to me. I was in a buying position at another dealership across town but when it came time to close the deal they pulled a rebate stating that they had made a mistake in including it in the offer price. I naturally left and continued my search. I came by Crossroads on a Saturday afternoon after my wife suggested we go there. I was met by friendly people who seemed to be more interested in showing me a car that I liked instead of selling me a car. I was rather impressed with this and when I returned and we worked out a deal I made a gesture to give them some earnest obey and they told me that that would not be necessary. All the way through the transaction I felt no pressure and the purchase of the car was pleasant and trouble free. What has impressed me even more was that after we had a deal I remembered that there were two things that I had wanted. One was an extra key and the other was a cable for my iPod. At other dealerships I would have been told that I would need to purchase these,but at this dealership they got them for me and did not bat an eye. All through this experience I have felt taken care of and cared for. This is very unusual in these times. I will be in the market for another car in the next year and I will be back here and will probably not look anywhere else. More

This is our second car we have purchased from this dealership. Just as last time, the team worked with us to ensure we were happy. The quality of cars they sell are excellent, and their attention to dealership. Just as last time, the team worked with us to ensure we were happy. The quality of cars they sell are excellent, and their attention to detail makes the experience exceptional. We will definitely be back. More

Unbelievably easy friendly and honest!!! Went above and beyond my needs. Couldn't have been any easier. I will always do business with them. My husband and I both purchased cars from them and would recomm beyond my needs. Couldn't have been any easier. I will always do business with them. My husband and I both purchased cars from them and would recommend them to anyone!!! More

Corey answered all of our questions honestly and knowledgeably. He was very accommodating for our family that includes 2 small children. Overall, he made our car purchase a wonderful experience. All knowledgeably. He was very accommodating for our family that includes 2 small children. Overall, he made our car purchase a wonderful experience. All of the people here were friendly. I would love to do all of my future vehicle dealing through this business. More

Corey was great...very friendly and helpful. Don was was very friendly as well and really worked to make the deal happen. All in all, a very positive experience. very friendly as well and really worked to make the deal happen. All in all, a very positive experience. More

Purchased new vehicle, so cannot rate customer service. As far as buying new vehicle, mr. Snell was courteous and delivered what he promised. And he delivered the car to me at my home. I would recommend As far as buying new vehicle, mr. Snell was courteous and delivered what he promised. And he delivered the car to me at my home. I would recommend their dealership. More

As soon as we arrived at the dealership, Corey came out to great us. He was friendly but professional and he allowed us to look at the vehicles with a "pressured" feeling. Corey was so knowledgeable about to great us. He was friendly but professional and he allowed us to look at the vehicles with a "pressured" feeling. Corey was so knowledgeable about the product line and answered all of our questions. He lined up 4 different vehicles for us to compare, as we were considering each of these 4 lines. Corey allowed my husband and I to discuss the vehicles without putting "undue pressure" on us just to make a sale. Corey's Sales Manager introduced himself and offered his assistance as well. We were impressed with Don's technique also and felt that we were respected & valued at this dealership. The process was easy and painless. We drove away in our new Infiniti QX56 feeling very satisfied with our purchase. More

Salesman, Corey, did a very nice job showing and explaining the Infiniti products. Excellent group to deal with during the entire transaction. Group worked past closing hours to ensure we were tak explaining the Infiniti products. Excellent group to deal with during the entire transaction. Group worked past closing hours to ensure we were taken care of. More