Bergey's VW of Wilkes-Barre

They didn't fix my main problem. I asked for both of my headlights to be fixed. They only fixed one. headlights to be fixed. They only fixed one. More

I had the worst experience ever I don't know how they can sleep at night! The motor blue in my car at 80,000 miles and I had a hundred thousand mile warranty no one wanted to change it they told me it was my sleep at night! The motor blue in my car at 80,000 miles and I had a hundred thousand mile warranty no one wanted to change it they told me it was my fault to take it home and to do it yourself. I had to talk to the attorney general to get something done and they finally changed my motor. When I got it back there were several bolts missing wires weren't clipped. Very poor workmanship! I was also treated very poorly and treated with attitude from the very beginning! Will never go back or recommend them. It's shops like this that give that give mechanics a bad name More

Fast service, fit me in quick for oil change after a mess up with online scheduling. up with online scheduling. More

Ease in scheduling. appointment. Quick response time to emails and calls. Happy to have gotten my car here. emails and calls. Happy to have gotten my car here. More

I found WVM on line. I wanted to lease an inexpensive car. Other dealers would not give me a quote and when I followed up found they didn’t have any of the cars I was asking for listed on their online in car. Other dealers would not give me a quote and when I followed up found they didn’t have any of the cars I was asking for listed on their online inventory. WVM said they had the car advertised on their website. We did everything over they phone and the next day I picked up the car. Everyone was professional and the price was exactly what was quoted to me. The entire process was extremely easy and pleasant. I have a new VW Jetta More

They took took great care of me and made sure he kept me updated. He made sure everything was done perfectly - as if it was his own car! updated. He made sure everything was done perfectly - as if it was his own car! More

The VW Service Department is there for the customer. As always, a positive experience well worth the mention, each and every time! always, a positive experience well worth the mention, each and every time! More

Service was great. But website difficult to use. Phone number on web page is not valid. Thought I set up service appointment on line but it was never confirmed. Appeared at designated time. Wasn’t on sche number on web page is not valid. Thought I set up service appointment on line but it was never confirmed. Appeared at designated time. Wasn’t on schedule but took me in anyway and provided prompt shuttle service. Actual service was great but web page can be cleaned up a little. More

Work was completed on time as promised. Service personnel could use a better attitude.They not very personable. could use a better attitude.They not very personable. More

I have bought many cars from this dealership. Between Audi and VW probably 7 cars. This time was the best. They do such a great job taking care of you there I would never go anywhere else. Rob the sal Audi and VW probably 7 cars. This time was the best. They do such a great job taking care of you there I would never go anywhere else. Rob the salesman was excellent! So was the finance guy. More