Bergey's VW of Wilkes-Barre

I scheduled in a test drive with Mike Kinney for a pre-owned Mazda at this dealership. I was sent two emails and text message confirming my appointment, and when I showed up on time, I told two sales pre-owned Mazda at this dealership. I was sent two emails and text message confirming my appointment, and when I showed up on time, I told two salesmen outside that I had a test drive scheduled with Mike. They told me that he was “with another customer” but that they’d go in and tell him. I did not see these two salesmen thereafter, nor did I see Mike, for the next 20 minutes. It was like they all scattered like mice, vanished into thin air…they didn’t seem to appreciate my business or honor the appointment I set up. I left without my test drive and figured I just wouldn’t give them my business. I got an email from Mike two hours later. No apology, no nothing, just asking me if I’d like to schedule in another test drive. Hard pass. Avoid this dealership. They’re a joke. More

I'm absolutely disgusted by this dealership. I've leased and purchased a total of 3 cars from this dealership over the years while it was Wyoming Valley Motors. Never had an issue until now wi I've leased and purchased a total of 3 cars from this dealership over the years while it was Wyoming Valley Motors. Never had an issue until now with Bergey’s. In March I took my car for the following services: PA State Inspection, oil change and to check an exhaust noise I’d been hearing for months (which should be covered under warranty). I dropped my vehicle off before heading out of town for a few days, letting them know to contact me anytime if anything was needed and once they figured out what was wrong with the exhaust. I received a call the following day from Gary Stavish letting me know that they did the inspection and that one set of brake pads failed inspection, and the other set would need to be replaced very soon. I told him they could replace both sets of brake pads. I asked about the exhaust issue, to which he had no answer and said he would check into it and get back to me. He called me back saying they couldn’t find anything wrong with the exhaust. I figured I could deal with that issue when I picked up the car, because there most certainly was an issue with the exhaust. Upon picking the car up, imagine my surprise when I was handed a bill for $1,209. WHAT? In addition to the oil change and inspection, I was also charged for a tire rotation (not authorized), a brake fluid flush (not authorized AND not necessary), and full sets of brakes AND rotors (not authorized – he told me the pads needed to be replaced and I authorized those). FURIOUS! I told him I had not given the OK to do the rotors as well, and he told me that they always do them together, they can’t do them separate, to which I responded that he should probably make his customers aware of this ahead of time. I WAS NOT GIVEN A QUOTE AT ALL during the telephone calls with Gary. The following day I spoke with the Service Manager, Bill. I was informed he would see what he could do and call me back. I spoke with him the next day and he asked if I would be agreeable to getting a refund on the brake fluid flush, tire rotation and the cost of one set of rotors, to which I agreed. He said it would be processed and sent to me. May 21 – Followed up with Bill via email because still no refund. Was told he would check on it. No response after that. June 2 – Followed up with Bill AGAIN via email because still no refund. Was told on June 7 he checked with accounting an “he feels they sent the check out a while ago”, but they’d place a stop payment on it and will re-issue. It’s now AUGUST 2. No email communication. No refund check. If you are looking for clear communication, a dealership that keeps their word, and one you can trust – find another. Disappointed doesn’t even begin to describe how I feel about this entire situation. More

Incoming: Essay My experience at Bergey’s Kia of Wilkes-Barre was a step above the rest. I have purchased a good handful of cars in my life and this has to be one of the smoothest transactions I’ve Wilkes-Barre was a step above the rest. I have purchased a good handful of cars in my life and this has to be one of the smoothest transactions I’ve ever had. I reached out to every dealer that I found had a ’22 Niro EX Premium incoming from Florida (where I live) all the way up the east coast. My goal? A purchase at MSRP and no funny business. Of the dealers I called there were only about three that were not doing market adjustments and Bergey’s Kia was one of them. After speaking with Rich Tokar and confirming the 0-markup and availability of the incoming Niro I quickly put a deposit down. Rich, although he wasn’t a sales associate, kept me up to date every step of the way. I will say I likely pestered him with regular checkups on the status of the car while in transit until it arrived. He was very patient with me and understood my excitement, never once showing a sign of displeasure in dealing with me. Once the car arrived I was handed to sales associate Gary Ottaviani. Gary provided me photos of the car, corresponded with me about financing, and coordinated delivery of the vehicle. I flew up about a week after and Gary was awesome enough to meet me at the airport. We exchanged pleasantries and he drove me to the dealership. On the way we discussed the 50th anniversary Thunderbird he had just purchased (and we were riding in) and other things about each other. Once we arrived at the dealership I met with Rich and we exchanged greetings and discussed the trip up. It was great to put a face to the name! I was quickly shown the vehicle I had waited months for. Gary and I discussed getting it all set up before leaving and before I knew it Angelo, the finance manager, was ready to do my paperwork. Everything was smooth as butter. There was no pressure to purchase any options however I did land on purchasing the maintenance plan for my Niro. I felt like it was reasonably priced (and to confirm it I called my local Kia dealership and asked them of the expenses to do each of the maintenance items the plan covers-- the plan offered by Angelo was only about $150 more, which over six years I considered the convenience worth it). Angelo was very professional and had me in and out within 20 minutes!! Gary met with me after and we got set up for access on the Kia Uvo app then we were good to go! I bid everyone a farewell and I was on my way! Like I said, super smooth transaction, exceedingly friendly staff, no games, just honesty and integrity. 5 stars all around, higher if I could. More

Lured me in with advertised price and then added 5000 to the msrp when I sat down to go over the final price. Shady tactics, and thus I'll take my business elsewhere the msrp when I sat down to go over the final price. Shady tactics, and thus I'll take my business elsewhere More

Since 2014 I bought or leased from this location a 2015 VW Golf (new), 2017 VW Passat (new), 2017 VW GTI (new), 2017 VW Jetta (new), 2022 Mazda CX5 (new). I also had vehicles serviced regularly at the dea VW Golf (new), 2017 VW Passat (new), 2017 VW GTI (new), 2017 VW Jetta (new), 2022 Mazda CX5 (new). I also had vehicles serviced regularly at the dealer with professional service advice from Joe Allen and Ashleigh Sawicki, as well as courteous transportation from Jim Gallagher. Melissa in the closing/finance team is a wonderful asset to the company and much appreciated. Mike Kinney goes above and beyond in all aspects of the sales process and has sold me 5 vehicles under no pressure whatsoever. Unfortunately it just takes one bad employee to ruin a good thing over the last 8 years. I recently was about to buy a 2022 VW Passat from the new Bergeys VW/Mazda/Kia. The sales manager Justin Consagra rubbed me the wrong way in all aspects of his approach and ultimately lost my trust. After the prerequisite 'Sales Manager' haggling in his office over terms and a trade-in, and the comment that I was being 'respectful' as if it was a condition of sale, I was told I would be contacted multiple times with validation of my credit score and finalized financing details on Friday 3/4/22 and Saturday 3/5/22 to no avail. Oddly enough Justin would also smoke outside while talking to me with no regard for his image to the dealership with numerous customer onlookers, some closing sales. That said, I could care less that hes a smoker. I would say shop around if you have to deal with Justin as he was either having a bad week or maybe just needs further customer service training. I will take my business elsewhere until addressed by executives at Bergey's. I would love to come back as there are a lot of factors that come into play at a dealer, but this one was a dealbreaker. More

Bergey’s Kia, Larksville, PA Trust level = negative zero! I took my Kia Sorento in to Bergey’s to resolve a factory recall of the HECU/ABS Module & Multi Fuse Kit. Along with the factory recall (Free zero! I took my Kia Sorento in to Bergey’s to resolve a factory recall of the HECU/ABS Module & Multi Fuse Kit. Along with the factory recall (Free Service) they performed a free “KIA Multi-Point Inspection”. I was provided a printout of the inspection completed and had some questions for Service Manager (Gary Stavish) after reviewing the following details. Service Advisor Section: Check Tires/ Measure Tread Depth. Inspection reported: LF= 10/32”, RF= 10/32”, LR= 11/32”, RR= 11/32” and the green “ok” box is checked. • The front Tires were installed by a 3rd party tire shop due to road hazard damage 1 week prior to the inspection. The rear tires are over 1 year old (roughly 23k miles). My question to the service manager was how are the brand-new front tiers being inspected with less tread depth than the 1-yearold rear tires? No response! • When the car was dropped off, the front right tire was displaying a warning on the instrument panel as having low tire pressure. (Instrument Panel shows a big outline of the car with the right front tire in bright amber and additional solid amber triangle with an exclamation point in it. Right above the mileage, can’t miss it when taking the in/out mileage for service!) The inspection document provided shows a check mark that all tires are set to factory recommended pressure. The warning light on the dash was still on at the time of pickup and an additional reading on my tire pressure gauge showed the RF tire to be at 24 Lbs. Psi.? My question to the service manager was how is this possible? Claimed it must have just come on and they were good when we checked! Technical Section: 22 different check boxes under “Inspect Each Service” • Of the 22 service checks available only 2 green “ok” boxes were checked off. The “Front Brake Remaining” = 9mm Lt. & 9mm Rt. - “Rear Brake Remaining” = 7mm Lt. & 7mm Rt. My question to the service manager is: How is this possible? When the tires were installed and rotated 1 week ago, the tire shop reported the front brake pads @ 3/32” (.09375mm) Lt. & 1/8” (.1250mm) Rt. The rear was reported @ 3/16” (.1875mm) & 3/32” (.09375mm) Rt. The recommendation by the tire installer was to replace all 4 rotors and brake pads ASAP. In fact, I have the new brakes and rotors in the back of the Kia right now. Gary left to check with his mechanic who completed the free inspection. He came back 2 minutes later and said the brake pads were fine however the rotors are shot and should be replaced. Brand new brake pads are typically 16/32” (10.mm to 12.mm). My own further inspection has confirmed the tire shops measurements and leaves me questioning what the dealership measured? Maintenance Interval Section: Shows Mile Service = 122K and has a check mark in the Green “ok” box. However, the “Miles to Service” indicator on the dashboard shows -45 miles, which corresponds with my scheduled oil change, which was also in the car? My question is how can the car be reported as “ok” if the cars computer is clearly stating service is required on the dashboard? Why even say you did an inspection? Not sure if this is reflective of negligence, incompetence, deceit or if it’s motivated by some sort of manufacturer kickback for claiming to perform a “free multi-point inspection” (line OP code 122539)? I was always under the assumption any free inspection was a tool to build business by identifying potential service work while keeping the customer safe and informed. I can’t imagine how many times falsifying this type of information has put someone back into an unsafe vehicle (low tire pressure & bad breaks) because they took this Dealer/OEM service center at their word. More

My son and I bought 2 cars on 2/3 from Dan. He was wonderful to deal with and knew EXACTLY what I was looking for in a new car. He matched me and my son up with 2 of the best suited vehicles for our n wonderful to deal with and knew EXACTLY what I was looking for in a new car. He matched me and my son up with 2 of the best suited vehicles for our needs! Thank you so very much!! More

Mia was a fantastic sales rep. I highly recommend buying a vehicle here with her help. Great Service. a vehicle here with her help. Great Service. More

Professional even going through a change of ownership. We will use this service again. Thank you will use this service again. Thank you More

Problem fixed on the first try. Very accommodating. Got in for service pretty quickly. Overall, good experience. in for service pretty quickly. Overall, good experience. More