Bergey's VW Mazda Kia Wilkes-Barre

This was a stressful adventure which Joe made so smooth. He could not have been more accommodating!! Autumn was a pleasure to talk with as I waited for my car. He could not have been more accommodating!! Autumn was a pleasure to talk with as I waited for my car. More

recall repair the repair was done within a half hour, asked about other services and the prices are very high, will not be going there unless the prices get lowered the repair was done within a half hour, asked about other services and the prices are very high, will not be going there unless the prices get lowered More

Everything was great except the car came with a left front marker light out....the sales experience and working with finance was seamless. Don’t recall the finance guy’s name but it’s not the guy liste front marker light out....the sales experience and working with finance was seamless. Don’t recall the finance guy’s name but it’s not the guy listed below. The wine was delicious. More

Had a great experience buying my new car here. Everyone was very helpful and friendly and I got a great deal. Love my new car!!! was very helpful and friendly and I got a great deal. Love my new car!!! More

The salesman and manager went above and beyond to make the sale as easy as possible. Great people to deal with. They put more into the car than I expected. the sale as easy as possible. Great people to deal with. They put more into the car than I expected. More

It was very clean, they were quick to respond and get me in for a test drive. My sales man was amazing!! The greatest I have ever worked with, very patient and knowledgeable and NOT pushy at all! They ha in for a test drive. My sales man was amazing!! The greatest I have ever worked with, very patient and knowledgeable and NOT pushy at all! They had a good selection of cars for really great prices. More

People were in the waiting room without masks and I had to wander the showroom. This is not ok. Luzerne county was a red zone at the time. to wander the showroom. This is not ok. Luzerne county was a red zone at the time. More

They were very helpful and very professional.They didn't have the car in stock that I wanted,so they went out and found me one, a 2020 Tiguan s 4motion. have the car in stock that I wanted,so they went out and found me one, a 2020 Tiguan s 4motion. More

Service not needed 2013 KIA Sorento in for code 0713 which is transmission fluid temperature sensor. They diagnosed it and found the cable to it was bad and ordered. Whe 2013 KIA Sorento in for code 0713 which is transmission fluid temperature sensor. They diagnosed it and found the cable to it was bad and ordered. When it arrived they called and said the transmission fluid should be changed because KIA recommends it be changed at 50,000 and I had almost 71,000 on mine. I said you had to drain transmission to replace part service writer said that is true but we would put old fluid back in. He said it really is a good idea to change it. I told him go ahead and put new fluid in instead of old which he had said KIA recommends. When I picked up vehicle I was charged $70.00 for the fluid which I had agreed to but then charge $160.00 for transmission service which was never agreed to. They were only to replace the old fluid that they had removed with new fluid. Spoke with KIA and there is nothing about replacing fluid at 50,000 miles. Today service manager called and said I had agreed to transmission service over phone when service writer called which is untrue. He called me on my cell phone when I was in vehicle which went over car's hand free and other persons in vehicle heard entire conversation. Also service manager when he called today said Wyoming Valley motors recommends it being serviced at 50,000 because of the salt in this area. The transmission is a sealed unit which is what I told him. He said yes but you agreed to the service. I had state inspection and oil change done also. Windshield was left all hand prints in area of sticker also nothing was reset after they reconnected battery do to replacing cable in transmission. More

I like the fact that Randy was very patient in very and I like the fact that Randy was very patient in very and very knowledgeable. he make sure I had the information to make hey about the vehicle to make I like the fact that Randy was very patient in very and very knowledgeable. he make sure I had the information to make hey about the vehicle to make a sound decision. I believe the gentleman's name was Angelo in your finance department that that deserves a special thanks who, went above and beyond the Call of Duty to ensure that I was able to secure financing. Thank you Audi for a pleasurable buying experience. More