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Bergeron Chrysler Dodge Jeep Ram - Service Center

Metairie, LA

3.7
210 Reviews

210 Reviews of Bergeron Chrysler Dodge Jeep Ram - Service Center

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January 09, 2021

as is the usual case every time i get service no one returns calls as promised i got a text regarding my last visit i responded brandon did not get back to me chris promised a call back never h More

by cljknee
Recommend Dealer
No
Employees Worked With
Chris Laux
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Schneider
Jan 12, 2021 -

Bergeron Chrysler Dodge Jeep Ram responded

We are very concerned to read this review, yet due to privacy concerns we cannot address customer relations issues publicly. We never intend to cause any customer disappointment or inconvenience, and always attempt to resolve matters privately if given the opportunity. If you'd like to provide your preferred contact method in a private email to bergeronauto@gmail.com we can connect you with a senior manager. Sincerely, Bergeron Customer Service Team

Jan 13, 2021 -

cljknee responded

i wold like to speak to a service manager 5047808617

Jan 13, 2021 -

Bergeron Chrysler Dodge Jeep Ram responded

I've let the Service Managers know and one will be contacting you shortly.

January 09, 2021

I spent over 1200.00 on service for a 95+k vehicle still under warranty. The back end sounds like a jalopy. No one at Bergeron will return my calls or texts. This is unacceptable. I have purchased 3 exp More

by ssallie2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Laux
3.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Watkins
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2021 -

Bergeron Chrysler Dodge Jeep Ram responded

We are very concerned to read this review, yet due to privacy concerns we cannot address customer relations issues publicly. We never intend to cause any customer disappointment or inconvenience, and always attempt to resolve matters privately if given the opportunity. If you'd like to provide your preferred contact method in a private email to bergeronauto@gmail.com we can connect you with a senior manager. Sincerely, Bergeron Customer Service Team

January 08, 2021

Always courteous and efficient. Danielle is always courteous and on top of everything, keeps me informed of progress. Will continue to have my Jeep serviced st this facility. More

by jeancouret
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
McLean Bergeron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randall Perrin, Amanda Howard, Rola Sleibi
Jan 12, 2021 -

Bergeron Chrysler Dodge Jeep Ram responded

We are so glad you were able to experience Bergeron's excellent customer service! We are happy to serve you and appreciate your business.

January 07, 2021

Fast and professional service . Service dept. tech. was informative and friendly. I received a text message from Danielle as soon as my Jeep was ready for pickup More

by balberojr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2021 -

Bergeron Chrysler Dodge Jeep Ram responded

Thank you so much for the review and for choosing Bergeron Auto!

January 06, 2021

Great service, I was able to bring my truck in for a tire rotation and oil change and was in and out in less than an hour. Danielle also assisted me with getting me in touch with the right people for a recal More

by jdubos83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2021 -

Bergeron Chrysler Dodge Jeep Ram responded

Thank you so much for the feedback! We really love that we can help customers get in and out with our Express Lane Service option!

January 06, 2021

I had several issues with my Grand Cherokee in past years. Bergeron took care of the problems. I deal with Craig when checking in vehicle and over the phone. The service tech Louis came out and expla More

by kim1645
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis or Louie
Jan 12, 2021 -

Bergeron Chrysler Dodge Jeep Ram responded

So happy that we were able to resolve the issues with the Jeep! Thank you for your business and continued patronage!

January 04, 2021

Chris was very helpful as always We appreciate his attention to detail and his professionalism. We ended trading the Patriot in for a new 2021 Compass. Thank you all. More

by conrad3
Recommend Dealer
Yes
Employees Worked With
Chris Laux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

Bergeron Chrysler Dodge Jeep Ram responded

We are happy to serve you and appreciate your business. Thank you for being part of the Bergeron Family!

January 02, 2021

Great people took care of problems that I didn't know I had. Also spoke to sales. The service tech brought me to see the problem. More

by ggtregre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry, Brandon Schneider
Jan 05, 2021 -

Bergeron Chrysler Dodge Jeep Ram responded

We are so glad you were able to experience Bergeron's excellent customer service! We are happy to serve you and appreciate your business.

December 31, 2020

Danielle was EXTREMELY helpful and professional. She pointed out areas that needed attention in order to continue to maintain the performance of my vehicle. I thank her for that... More

by loualesich
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Danielle Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2020 -

Bergeron Chrysler Dodge Jeep Ram responded

Thank you for your review! We are happy to serve you and appreciate your business.

December 31, 2020

Would have given 5stars except for: in the previous service, they damaged the passenger "cardboard" and this time they pretended to fix it, still broken:( More

by kyriakos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Russo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

Bergeron Chrysler Dodge Jeep Ram responded

Thank you so much for your review. We are concerned to hear about any damage created, yet due to privacy concerns we cannot address customer relations issues publicly. We never intend to cause any customer disappointment or inconvenience, and always attempt to resolve matters privately if given the opportunity. If you'd like to provide your preferred contact method in a private email to bergeronauto@gmail.com we can connect you with a senior manager.

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