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Bergeron Chrysler Dodge Jeep Ram - Service Center

Metairie, LA

3.9
209 Reviews

209 Reviews of Bergeron Chrysler Dodge Jeep Ram - Service Center

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January 21, 2021

Mike O is always professional and has done a great job looking after my JEEP! My Wrangler was returned clean and work was completed on time. Thanks More

by matthedrickiii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike O
Jan 28, 2021 -

Bergeron Chrysler Dodge Jeep Ram responded

Thank you so much for the review and for being part of the Bergeron Family!

January 21, 2021

You had my car for a month. This is unacceptable! I was not given updates. I had to constantly call for updates on my car. More

by srhein0
Customer Service
Recommend Dealer
No
Employees Worked With
Luis Ramos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2021 -

Bergeron Chrysler Dodge Jeep Ram responded

We are very concerned to read this review, yet due to privacy concerns we cannot address customer relations issues publicly. We never intend to cause any customer disappointment or inconvenience, and always attempt to resolve matters privately if given the opportunity. If you'd like to provide your preferred contact method in a private email to bergeronauto@gmail.com we can connect you with a senior manager. Sincerely, Bergeron Customer Service Team

January 20, 2021

Extreme lack of communication. My 2018 Jeep Overland has been in the repair shop for almost a total of 3 months in combined repairs. It takes months for USED parts to come in. First time returned there was More

by kris.ackels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
McLean Bergeron
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig
Jan 28, 2021 -

Bergeron Chrysler Dodge Jeep Ram responded

We are very concerned to read this review, yet due to privacy concerns we cannot address customer relations issues publicly. We never intend to cause any customer disappointment or inconvenience, and always attempt to resolve matters privately if given the opportunity. If you'd like to provide your preferred contact method in a private email to bergeronauto@gmail.com we can connect you with a senior manager. Sincerely, Bergeron Customer Service Team

Jan 28, 2021 -

kris.ackels responded

We have spoken with the GM and sent counless texts to Craig that were never returned. It takes months to get parts because you use old parts on a new vehicle. I should have known after my wife had to put on her own plate after buying a 62k Jeep Grand Cherokee Overland High Altitude Hemi. Cars are always returned dirty and it takes weeks to get an appointment. My car literally sat in your lot for 2.5 months only to receive a used Uconnect that wasn't even updated until months later after my wife noticed the safety front and rear collision alerts did not work. After 5k miles, the Uconnect went out and suspension. Then the leather dash bubbled up and was replaced with a used, damaged one. Now waiting for a new one from Chrysler. We have spoken "privately" and you have access to see my dozens of unanswered texts. This is my 3rd Upper level Grand Cherokee lease which always comes back in pristine condition with low miles. This lease is up in 3 months with 13k miles and again...pristine. Thats 2 sales you could've had. Have never once heard from Mario otther than the time we called him 6 months ago w/5k miles wanting to trade for a new one and he told us, "you are 10k upside down?" Wow.

Jan 28, 2021 -

Bergeron Chrysler Dodge Jeep Ram responded

Hello Kris, I've sent this information to my upper management. I found you in our system and I've sent them your information. They will be in contact with you and will work to resolve this with you. I'm very sorry this has happened and hopefully it is resolved swiftly. Thank you for letting us know about it!

January 20, 2021

Good service and friendly staff. Service you can surely trust. Feel like you are very important customer to the Bergeron dealer. Reliable and quick in and out More

by kimmy76hhs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lionel Brown
Jan 28, 2021 -

Bergeron Chrysler Dodge Jeep Ram responded

We are so glad you were able to experience Bergeron's excellent customer service! We are happy to serve you and appreciate your business.

Feb 15, 2021 -

kimmy76hhs responded

Thanks

January 14, 2021

Each time I been there the service department Dannie is the person that handle my concern and she had my truck check and repaired with in an hour great service. More

by ehaggerty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2021 -

Bergeron Chrysler Dodge Jeep Ram responded

Thank you so much for choosing our Express Lane services! We are happy to service your vehicle and take pride in customer satisfaction!

January 13, 2021

Michael Olivia, service writer , always takes great care of my service needs. The part needed for this service was long lead time and Michael stayed on top of the parts department to get the part in. More

by edowey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Olivia
Jan 13, 2021 -

Bergeron Chrysler Dodge Jeep Ram responded

Thank you for your feedback and for choosing Bergeron Auto! Michael will be happy to hear that he satisfied your needs!

January 13, 2021

Wesley makes it easy!! The service performed was the seat belt recall. My appointment was on a Saturday. I arrived early and Wesley was already there and took care of me right away. More

by jandaviscpa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wesley Watkins
Jan 14, 2021 -

Bergeron Chrysler Dodge Jeep Ram responded

So glad we were able to make it quick and easy for you! Thank you so much for your business and for the review!

January 11, 2021

Chris always does a great job every time that I interact with him. His professionalism and friendly demeanor are both most appreciated, and he always does what he can to get me in/out of there. More

by jdrinnola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Laux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2021 -

Bergeron Chrysler Dodge Jeep Ram responded

Thank you so much for the feedback and for choosing Bergeron Auto!

January 11, 2021

I did not purchase the car there, but they have always been nice when I go there. Brandon was very nice and curtious when I arrived and when the work was finished. The work was finished rapidly. More

by laralily
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brandon Schneider
Jan 12, 2021 -

Bergeron Chrysler Dodge Jeep Ram responded

We are so glad you were able to experience Bergeron's excellent customer service! We are happy to serve you and appreciate your business.

January 09, 2021

as is the usual case every time i get service no one returns calls as promised i got a text regarding my last visit i responded brandon did not get back to me chris promised a call back never h More

by cljknee
Recommend Dealer
No
Employees Worked With
Chris Laux
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Schneider
Jan 12, 2021 -

Bergeron Chrysler Dodge Jeep Ram responded

We are very concerned to read this review, yet due to privacy concerns we cannot address customer relations issues publicly. We never intend to cause any customer disappointment or inconvenience, and always attempt to resolve matters privately if given the opportunity. If you'd like to provide your preferred contact method in a private email to bergeronauto@gmail.com we can connect you with a senior manager. Sincerely, Bergeron Customer Service Team

Jan 13, 2021 -

cljknee responded

i wold like to speak to a service manager 5047808617

Jan 13, 2021 -

Bergeron Chrysler Dodge Jeep Ram responded

I've let the Service Managers know and one will be contacting you shortly.

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