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Bergeron Chrysler Dodge Jeep Ram - Service Center

Metairie, LA

3.9
209 Reviews

209 Reviews of Bergeron Chrysler Dodge Jeep Ram - Service Center

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December 01, 2020

Ryan Ledet assisted me with my Volvo XC60 Polestar recently and he went above and beyond helping me with my car maintenance and rim/tire repair services. I was highly impressed with the personable ser More

by Tyler P.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Ledet
Dec 15, 2020 -

Bergeron Chrysler Dodge Jeep Ram responded

Thank you for your feedback and for choosing Bergeron Auto! I'll be sure to pass on the response to Ryan!

December 01, 2020

Super fast, friendly service! Love the Jeep Wave program!! I would highly recommend Jeep! Best decision ever! Thank you all so much for everything you do! More

by shava80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2020 -

Bergeron Chrysler Dodge Jeep Ram responded

Thank you for your feedback and for choosing Bergeron Auto!

December 01, 2020

Great service from out service advisor Michael worked with us and kept us informed throughout our visit great employee great customer service Thanks again Kenneth More

by k_ballar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael
Dec 15, 2020 -

Bergeron Chrysler Dodge Jeep Ram responded

Thanks for the feedback Kenneth! We're so glad we were able to work with you!

November 27, 2020

The work was completed in good time and I was kept in touch and informed of their progress. could it ask fir a better experience. More

by sidneyvo2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Laux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2020 -

Bergeron Chrysler Dodge Jeep Ram responded

Thank you for your feedback and for choosing Bergeron Auto!

November 27, 2020

Best service with all aspects, very good at answering questions. Prompt answer instead of just avoiding time. Service was completed sooner then stated by service representative. More

by bjhorton504
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Laux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2020 -

Bergeron Chrysler Dodge Jeep Ram responded

Thank you for your feedback and for choosing Bergeron Auto! We're so glad you were able to experience our excellent customer service!

November 26, 2020

My car spent an entire day there without being checked. I picked it to take it elsewhere. What’s the purpose of an appointment then? More

by quanteria
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Craig
November 26, 2020

My service guy was professional and answered my questions great service fast service was in and out in about 10 min with a loaner work only took about 2 hours and was in and out again in about 10 min . Had a More

by drhea79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Laux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lionel Brown
Dec 15, 2020 -

Bergeron Chrysler Dodge Jeep Ram responded

Thank you for your feedback and for choosing Bergeron Auto! It was a pleasure working with you!

November 25, 2020

Service is generally good and service writers friendly. However, every single time my Jeep has been in this shop, it's returned with dirty water marks all over the windshield, particularly the right side. More

by lynn.jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Schneider
Dec 15, 2020 -

Bergeron Chrysler Dodge Jeep Ram responded

We are so glad you were able to experience Bergeron's excellent customer service! We are happy to serve you and appreciate your business.

November 25, 2020

although my service manager was very helpful, the problem with the car is not solved and has reoccurred. I spoke to Chrysler rep. on the phone and was not concerned with my issues so they continue to occur. More

by j.lyn770
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Laux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2020 -

Bergeron Chrysler Dodge Jeep Ram responded

We are very concerned to read this review, yet due to privacy concerns we cannot address customer relations issues publicly. We never intend to cause any customer disappointment or inconvenience, and always attempt to resolve matters privately if given the opportunity. If you'd like to provide your preferred contact method in a private email to bergeronauto@gmail.com we can connect you with a senior manager. Sincerely, Bergeron Customer Service Team

November 23, 2020

Service advisor was friendly, knowledgeable and kept me in the loop reguarding progress on my Ram. Vehicle was ready when promised and check out process was easy. More

by dennisdunkin
Recommend Dealer
Yes
Employees Worked With
Jim Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Schneider
Dec 15, 2020 -

Bergeron Chrysler Dodge Jeep Ram responded

We are so glad you were able to experience Bergeron's excellent customer service! We are happy to serve you and appreciate your business.

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