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Bergeron Chrysler Dodge Jeep Ram

Metairie, LA

4.6
821 Reviews
After 50 years of serving NOLA area drivers at our family owned car dealership, the team at Bergeron Auto - Chrysler Dodge Jeep Ram knows how to make drivers from Metairie, New Orleans, Westwego and Slidell, Louisiana happy. And, with pride, our car dealership has been serving Kenner, West Bank, and North Shore drivers for decades. That's what we want from the time you walk into our showroom looking for the new or used Chrysler, Dodge, Jeep and RAM vehicle of your dreams to the day you want to trade it in. We are the top Jeep dealer in Louisiana too.
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3525 Veterans Memorial Blvd

Metairie, LA

70002

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Showing 821 reviews

January 22, 2021

Chris is an amazing sales manager! My experience was a pleasure dealing with him and I’m loving my Tahoe so thanks Bergeron. Great place! More

by lonnypamela
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Ostendorf
Jan 28, 2021 -

Bergeron Chrysler Dodge Jeep Ram responded

Thank you so much for your feedback! It's a pleasure working with you!

January 21, 2021

Bought a used Jeep Grand Cherokee. Everyone was great. No hassle experience. Would definitely recommend to friends and family. Love the Jeep and the price. More

by thisguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Tanzini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Ostendorf
Jan 28, 2021 -

Bergeron Chrysler Dodge Jeep Ram responded

Thank you for your feedback and for choosing Bergeron Auto!

January 21, 2021

Mike O is always professional and has done a great job looking after my JEEP! My Wrangler was returned clean and work was completed on time. Thanks More

by matthedrickiii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike O
Jan 28, 2021 -

Bergeron Chrysler Dodge Jeep Ram responded

Thank you so much for the review and for being part of the Bergeron Family!

January 21, 2021

You had my car for a month. This is unacceptable! I was not given updates. I had to constantly call for updates on my car. More

by srhein0
Customer Service
Recommend Dealer
No
Employees Worked With
Luis Ramos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2021 -

Bergeron Chrysler Dodge Jeep Ram responded

We are very concerned to read this review, yet due to privacy concerns we cannot address customer relations issues publicly. We never intend to cause any customer disappointment or inconvenience, and always attempt to resolve matters privately if given the opportunity. If you'd like to provide your preferred contact method in a private email to bergeronauto@gmail.com we can connect you with a senior manager. Sincerely, Bergeron Customer Service Team

January 20, 2021

Nice experience dealing with Blythe at this dealership! Purchasing this vehicle was a good experience, not stressful and we were completely satisfied with all personnel we interacted with. More

by geauxsaints1022
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blythe Martin
Jan 28, 2021 -

Bergeron Chrysler Dodge Jeep Ram responded

So happy to hear of your good experience at Bergeron! We work hard to make sure our customers are satisfied!

January 20, 2021

Extreme lack of communication. My 2018 Jeep Overland has been in the repair shop for almost a total of 3 months in combined repairs. It takes months for USED parts to come in. First time returned there was More

by kris.ackels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
McLean Bergeron
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig
Jan 28, 2021 -

Bergeron Chrysler Dodge Jeep Ram responded

We are very concerned to read this review, yet due to privacy concerns we cannot address customer relations issues publicly. We never intend to cause any customer disappointment or inconvenience, and always attempt to resolve matters privately if given the opportunity. If you'd like to provide your preferred contact method in a private email to bergeronauto@gmail.com we can connect you with a senior manager. Sincerely, Bergeron Customer Service Team

Jan 28, 2021 -

kris.ackels responded

We have spoken with the GM and sent counless texts to Craig that were never returned. It takes months to get parts because you use old parts on a new vehicle. I should have known after my wife had to put on her own plate after buying a 62k Jeep Grand Cherokee Overland High Altitude Hemi. Cars are always returned dirty and it takes weeks to get an appointment. My car literally sat in your lot for 2.5 months only to receive a used Uconnect that wasn't even updated until months later after my wife noticed the safety front and rear collision alerts did not work. After 5k miles, the Uconnect went out and suspension. Then the leather dash bubbled up and was replaced with a used, damaged one. Now waiting for a new one from Chrysler. We have spoken "privately" and you have access to see my dozens of unanswered texts. This is my 3rd Upper level Grand Cherokee lease which always comes back in pristine condition with low miles. This lease is up in 3 months with 13k miles and again...pristine. Thats 2 sales you could've had. Have never once heard from Mario otther than the time we called him 6 months ago w/5k miles wanting to trade for a new one and he told us, "you are 10k upside down?" Wow.

Jan 28, 2021 -

Bergeron Chrysler Dodge Jeep Ram responded

Hello Kris, I've sent this information to my upper management. I found you in our system and I've sent them your information. They will be in contact with you and will work to resolve this with you. I'm very sorry this has happened and hopefully it is resolved swiftly. Thank you for letting us know about it!

January 20, 2021

Josh was very nice and not pushy. He made sure I loved my Jeep and everything in it before buying it. I would recommend him to anyone for great service. Thank you Josh! More

by Shelliep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Huezo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2021 -

Bergeron Chrysler Dodge Jeep Ram responded

Thank you so much for the recommendation! We are happy to have you part of our Bergeron Family!

January 20, 2021

Good service and friendly staff. Service you can surely trust. Feel like you are very important customer to the Bergeron dealer. Reliable and quick in and out More

by kimmy76hhs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lionel Brown
Jan 28, 2021 -

Bergeron Chrysler Dodge Jeep Ram responded

We are so glad you were able to experience Bergeron's excellent customer service! We are happy to serve you and appreciate your business.

Feb 15, 2021 -

kimmy76hhs responded

Thanks

January 19, 2021

Had a great experience service price and knowledge of the vehicles that I looked at I would recommend Mario to any of my friends and family More

by trepal5298
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Valero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Ostendorf
Jan 28, 2021 -

Bergeron Chrysler Dodge Jeep Ram responded

Thank you so much for your review and recommendation!

January 19, 2021

I cannot say anything negative about the dealership nor the buying experience I had. My sales rep, Eddie, was very knowledge and not the least bit pushy. He was knowledgeable and created a very trusting en More

by Rene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Wyant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edward Curry, Rola Sleibi
Jan 28, 2021 -

Bergeron Chrysler Dodge Jeep Ram responded

We are so glad you were able to experience Bergeron's excellent customer service! We are happy to serve you and appreciate your business. Welcome to the Ram Family!

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