Bergeron Chrysler Dodge Jeep Ram

I won't be back. I made an appointment online to have maintenance done on my van. (5 year, 80,000 miles). I arrived at 7am on Wed. and was asked what I was bringin I made an appointment online to have maintenance done on my van. (5 year, 80,000 miles). I arrived at 7am on Wed. and was asked what I was bringing the van in for. I said I had an appointment for maintenance. They signed me in and said that it would might take a couple days. That surprised me because I've had maintenance done before and it's been done in about 4 hours. So I leave my van and plan to be without a car for 2 days. When I left it I was told verbally and received a text that they would keep me up to date on the progress on my van. Thursday afternoon I hadn't heard a thing - so texted them to see what was going on. I got a reply that they would check on it "right now". Two hours later I got a call letting me know that the van hadn't been assigned a "technician" yet. They had changed the oil. So they've had my vehicle for a day and a half and have changed the oil. I have been able to get an oil change in 15 minutes. I asked if they would be getting to my van that day and was told that they wouldn't. I ask if they'll be able to get to my car the next day. I was told it a possibility. I told him that if they weren't able to get to it by Friday I would come get the van. I texted Friday afternoon to see if there had been any progress and was told that it still hadn't been assigned to a technician and that I probably just needed to come pick it up because they wouldn't get to it until next week. The person who texted me told me that his manager had informed him that the majority of their techs have vehicles that are getting new motors, so they are focused on them. Would it have been possible for them to tell me this when I dropped the van off on Wed. or when I talked to them on Thurs. or call me and tell me this?? So I go to pick up my van and the bill is $350. I asked if they normally charge that much for an oil change and the lady looked at the bill and said, well you wanted the "oil change package". Yes, when I dropped the van off they did talk me into agreeing to the package, but I no longer want it because I can get an oil change for less that will be done in less than 2 days somewhere else. So she says the manager will have to take it off the bill. Then she said they had rotated the tires. OK, that was something that needed to be done. So new bill is $200. I pay it and leave. When I look at the bill they HAD also "flushed" the oil ($20), but they had NOT rotated the tires. They had balanced them, but the front tires were better than the back, so they hadn't rotated them. So for $200 I got my oil changed and tires balanced and was without a car for 2+ days. Nope, won't be back and won't recommend. More

The dealership was easy to work with and met our expectations in what we were looking for. expectations in what we were looking for. More

Blythe goes above and beyond for her customers. She aims to please! See her for your new car you will be glad ya did :) She aims to please! See her for your new car you will be glad ya did :) More

Hassan Green worked tirelessly over months to help us find exactly what we were looking for! Great customer service!! Highly recommend!! find exactly what we were looking for! Great customer service!! Highly recommend!! More

Mike was helpful, patient, a great communicator, and a no pressure sales person. A pleasure to work with! pressure sales person. A pleasure to work with! More

Very helpful and gave me a good deal on the 2019 Colorado Truck very pleased with the price. Truck very pleased with the price. More

Very profession and smooth signing process. There were no surprises at signing and it was a great experience. There were no surprises at signing and it was a great experience. More

I had to bring car into service and it was handled promptly And returned in a timely matter promptly And returned in a timely matter More

Friendly atmosphere and people clean facility honest pricing very knowledgeable technicians. Will refer to others pricing very knowledgeable technicians. Will refer to others More

Friendly and fast service. Will definitely return Staff was great and work completed quickly Very pleased Will definitely return Staff was great and work completed quickly Very pleased More