Bergeron Chrysler Dodge Jeep Ram

Had an appointment and dropped off my 2018 Jeep Wrangler on 12/11/24 to get an estimate on some minor repairs (oil leak, timing chain being lose and break pads/rotors needing to be replaced) and they would on 12/11/24 to get an estimate on some minor repairs (oil leak, timing chain being lose and break pads/rotors needing to be replaced) and they would call me after looking at it with the estimate. We agreed there would be no costs unless it was agreed to in advance. I called multiple times over the next 2 weeks to get information. Each time someone was to call me back but instead I would have to follow up again - sometimes I was told my service advisor was just out of the office and would then find out he's actually on vacation (which would be fine but just tell me that). Eventually, after 2 weeks, and having to actually schedule a call days in advance to be able to speak with someone who could provide information, I was given an estimate totaling $4,480.42 including $1998.24 to replace the break pads and rotors (which should cost well under half that amount based on the quote I got from a Different Jeep dealership). I let them know to do no work and when I would pick it up. After waiting 45 minutes for my service advisor (who I was told was not even there) I was presented with an arbitrary bill that I hadn't agreed to for $241.33 (and which they knew was wrong as I even overhead them say, "I wonder how he's going to react to this" before giving it to me). I of course refused to pay that bill and was only told to "have a nice day" and given my keys after I mentioned possibly having to call the police. More

Excellent all around Clear and easy communication. Honest people and feel like we were treated fairly. Honest people and feel like we were treated fairly. More

Amazing service and attention to detail to meet the customer's needs. Overall great experience. customer's needs. Overall great experience. More

Worst experience ever. I will never come back to Bergeron, everyone was rude, I ending purchase a vehicle from this dealership but I really regret. I will never come back to Bergeron, everyone was rude, I ending purchase a vehicle from this dealership but I really regret. More

Awesome dealership. I’ve brought five vehicles from them in the past. Very professional dealership. I’ve brought five vehicles from them in the past. Very professional dealership. More

I had a great experience at Bergeron. Phil was very kind and patient with me as I weighed out the options. Once I made a decision, the rest of the process was smooth sailing. Phil was very kind and patient with me as I weighed out the options. Once I made a decision, the rest of the process was smooth sailing. More

Mario was awesome. He was not pushy and answered all our questions. Great customer service. He was not pushy and answered all our questions. Great customer service. More

No problems everything went well. Was glad to do business with Bergeron Dodge. Would gladly recommend to my friends or Family. Was glad to do business with Bergeron Dodge. Would gladly recommend to my friends or Family. More

It is always a pleasure to work with Phil and Neal. Makes the whole purchasing experience so easy. Makes the whole purchasing experience so easy. More

Excellent staff and artwork selection. Always a class operation. Always return when ready for a new vehicle. Always a class operation. Always return when ready for a new vehicle. More