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Berger Chevrolet, Inc - Service Center

Grand Rapids, MI

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671 Reviews

671 Reviews of Berger Chevrolet, Inc - Service Center

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June 07, 2018

Quick service and provided shuttle which was awesome- finish Excellent over and again everyone was professional but fun. Great customer service- the shuttle elderly gentleman was funny and it was nice dealing w More

by TINAMSMITH2007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Bivins
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2018

fastest oil change ever. waited outside in line for a few minutes - got waved over to the other stall when it emptied. extremely efficient staff had me out of there in no t More

by JO_BREMER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
sorry - not sure - wasn't there that long
June 07, 2018

I love Berger Chevy I had such an awesome experience with Berger Chevy! They always treat me like family, Wonderful place to buy an auto. I will always purchase my vehicl More

by BRENDAWILSON732
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawn Maxwell-Small
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin McPherson
June 07, 2018

very excellent experience with Mark Bivins Mark was very professional each time we spoke.. My car was done promptly when he said it would be ready. I also appreciated the shuttle service provi More

by SPLENDIDSTAFF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Bivins
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2018

Quick Service Visit Very thorough and thoughtful. I had a very small warranty issue, that was taken care of, completely, in about 30mins. I had a 4pm appointment, and w More

by CLAY.GRUEBER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micaela Sian , Heather Jensen
June 07, 2018

Lenny George is the MAN! Lenny and all his staff were amazing...helpful, informative, prompt, timely, courteous, and friendly. They took care of me like family. I was treate More

by Drew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Dykhouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Anderson
June 07, 2018

went for brakes/overall vehicle inspection I Didn't have to worry anyone for a ride and they did a good job! Staff is professional and good people. PRICE WAS FAIR. More

by MONICAPRICE2177
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawn Maxwell-Small
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnathan Uredi
June 07, 2018

Great Service Berger and the Service Department did the great service again. I would like to commend Adam too for his dedication to working with warranty services a More

by RMRMSIX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Havens
June 07, 2018

On time and organized The whole experience was very good. Clean and organized environment. My technician was very informative and understanding. He made sure all of my ques More

by MARITZACOLONMORALES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnathan Uredi
June 06, 2018

Poor workmanship The reason we chose to bring our car to Berger was because Berger did the work on it and it did not last. We will be filling a State of Michigan compl More

by SANTASWORKSHOP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alden Mcfee
Jun 22, 2018 -

Berger Chevrolet, Inc responded

Hello, SANTASWORKSHOP. We are disappointed to hear of your opinion of our dealership! Please direct any issues to Jodi, our Body Shop Administrator. She can be reached at 616-575-9466. Thank you and have a great day.

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