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Berger Chevrolet, Inc - Service Center
Grand Rapids, MI
671 Reviews
671 Reviews of Berger Chevrolet, Inc - Service Center
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July 09, 2018
chevy malibu repair Had an 8am appointment, but didn't hear from the service center until after I called them at 1pm. Then I never got a call saying the car was ready t Had an 8am appointment, but didn't hear from the service center until after I called them at 1pm. Then I never got a call saying the car was ready till the service van arrived at my house around 4pm . So far the air condition is working, so I am happy about that. There should be better communication between service center and car owner. And if you made an 8am appointment, the car should be dealt with sometime that morning. More
by wmj3
Verified Customer
July 09, 2018
Good crew, took care of my car I've been going to Berger for oil changes for a number of years, always good service. The service people took all of my instructions and performed the I've been going to Berger for oil changes for a number of years, always good service. The service people took all of my instructions and performed them completely. Totally unrelated to this section, but in the "Vehicle brand serviced" drop down menu, Oldsmobile is not a choice. More
by GEOZINGER
Employees Worked With
Other Employees :
I can't remember the young man's name, I'm afraid.
July 06, 2018
Excellent the service I receive at Berger is continually amazing. I work with John Stull and will continue to for as long as I can. He pisses excellence the service I receive at Berger is continually amazing. I work with John Stull and will continue to for as long as I can. He pisses excellence More
by STEVE BAKER
Employees Worked With
July 06, 2018
mileage maintenance done was completed on my vehicle my vehicle was brought in for mileage maintenance updates (ie; oil change, fluids flushed, sprak plugs chg'd, etc...) also asked to have transmission my vehicle was brought in for mileage maintenance updates (ie; oil change, fluids flushed, sprak plugs chg'd, etc...) also asked to have transmission and muffler reviewed. More
by REBEPAHL
Employees Worked With
Adam Havens
July 05, 2018
Friendly but Welcoming staff. Had and appointment to drop off at 10am. Was told they'd do a diagnostic test for around $129 and they'd call with outcome. I thought Welcoming staff. Had and appointment to drop off at 10am. Was told they'd do a diagnostic test for around $129 and they'd call with outcome. I thought being a 10am appointment, I'd hear shortly after that. Kinda put off things I needed to do that would take me away from the phone so I didn't miss call. Finally heard back around 4pm. Just enough time to get the work done by close at 6pm. Charged for about 2.25 hours on a job local mechanic said the book said should take 6/10 of an hour. They brought the car up and the check engine light was on-it was not on previously. Printed report and was told it was not near anything they were working on and that I needed to make another appointment to get it fixed. I'm not mechanically inclined so can't question that except that why was the light not on prior to then on after? Also, why didn't the $129 diagnostic test pick this up in the beginning? I'm guessing to get it fixed, I'll need another $129 diagnostic test. Now I know why they were smiling the whole time... More
by TBROWN003
Employees Worked With
Johnathan Uredi
July 05, 2018
Too expensive Oil change was too expensive and now they raised the price. They also got rid of frequent oil change card which is horrible since oil changes there a Oil change was too expensive and now they raised the price. They also got rid of frequent oil change card which is horrible since oil changes there are pricier than most places. People look forward to the frequent oil change card More
by KHUANLA
Employees Worked With
July 04, 2018
Quick response Very pleased with communication and, quick turn time, Al was helpful and informative. I used the shuttle service which was available. Overall great ex Very pleased with communication and, quick turn time, Al was helpful and informative. I used the shuttle service which was available. Overall great experience, will use again. More
by MARYKAY52
Employees Worked With
July 04, 2018
It was a very positive experience. Everyone did a great job, from the appointment setter down to my service person. Very impressed with the great service I received. Thank you! Dar Everyone did a great job, from the appointment setter down to my service person. Very impressed with the great service I received. Thank you! Darlene More
by Dputans
Employees Worked With
July 04, 2018
Professional Service Service was prompt and professional. Communication throughout the process was excellent. Staff treated me as a valued customer I would reccomend Be Service was prompt and professional. Communication throughout the process was excellent. Staff treated me as a valued customer I would reccomend Berger to my friends and family members. More
by JWHELAN2
July 03, 2018
4 hours well spent! I scheduled a free battery check and oil change. Battery did need replacing, agreed to cleaning of all “lines” (fuel & engine) along with Oil change. I scheduled a free battery check and oil change. Battery did need replacing, agreed to cleaning of all “lines” (fuel & engine) along with Oil change. Not realizing it would take at least 3-4 hours I went ahead with it and was able to make several return phone calls, schedule appointments and planning an upcoming road trip to Nashville! Time well spent! More
by JEANNERYAN818
Employees Worked With
