
Berger Chevrolet, Inc
Grand Rapids, MI
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,672 reviews
Thank you! Wonderful service. We had our 10 month and 7yr old and the staff was great at understanding and accommodated when and where it was needed. Wonderful service. We had our 10 month and 7yr old and the staff was great at understanding and accommodated when and where it was needed. More
Service Reliability My Equinox has 68,000 miles and 5 years old and I have to do a major engine repair. We were planning to buy a 2019 Terrain next month, but it doesn’t My Equinox has 68,000 miles and 5 years old and I have to do a major engine repair. We were planning to buy a 2019 Terrain next month, but it doesn’t seem that you have the quality of vehicle my family needs. Service was good, but car not reliable. We’ll buy a different brand. Thank you. More
Replace Traverse side molding on passenger side Got paint splattered on passenger side the plastic side molding (ran over a paint can) on my Traverse, had to replace the side molding. Work was comp Got paint splattered on passenger side the plastic side molding (ran over a paint can) on my Traverse, had to replace the side molding. Work was completed in hours. More
Turbo Issues It took a while for them to come back to me with a diagnosis. Had I known it would take that long, I would have taken the shuttle home. Also, the TV i It took a while for them to come back to me with a diagnosis. Had I known it would take that long, I would have taken the shuttle home. Also, the TV in the lobby is WAY TOO LOUD. Other than that, they took care of me, appreciate the different areas you can wait, and the options for snacks and drinks. More
Purchased a used vehicle I have purchased several cars over the years. Never has my experience been so smooth and quick. I felt confident when I left there that I wasn't pushe I have purchased several cars over the years. Never has my experience been so smooth and quick. I felt confident when I left there that I wasn't pushed to make a deal I was comfortable with. Berger wasn't "salesy" like so many other dealerships! That worked with me on a negative equity trade, and didn't insult me with the offer they gave me. Nick Butler is fantastic. Really goes out of his way! I would recommend him to anyone. I had to bring my new vehicle back in for a tire repair and he let me borrow his personal vehicle for the day! Who else does that! Berger all the way! I will never go anywhere else from now on! More
A helpful and understanding sales associate We needed a new Chevrolet quickly. Brian was very helpful in all aspects on the process. He walked us through all the styles and options until we fo We needed a new Chevrolet quickly. Brian was very helpful in all aspects on the process. He walked us through all the styles and options until we found the car that fit our lifestyle and our budget. We will recommend Brian and Berger Chevrolet to all who need a great sales associate. More
Very satisfied with salesman. We were very satisfied with our salesman Michael Nelson. He was very informative on the truck we were interested in.Taking the time to explain everyth We were very satisfied with our salesman Michael Nelson. He was very informative on the truck we were interested in.Taking the time to explain everything about the truck that we asked about.He was very professional and courteous. More
My traverse service exoerience Well I didn’t give them the 5 stars because when I got my car back the passenger side rug was dirty from the mechanic grease shoes Well I didn’t give them the 5 stars because when I got my car back the passenger side rug was dirty from the mechanic grease shoes More
On the fence I had some road trash stuck up under my vehicle and asked that it be removed during the service. It was not. If the vehicle is up on the hoist for a I had some road trash stuck up under my vehicle and asked that it be removed during the service. It was not. If the vehicle is up on the hoist for an oil change, wouldn't it make sense to take the trash off without being asked anyway? I had to go back in and ask to have it removed. The plastic was left on the seat and steering wheel both times the vehicle was brought back. This was my first experience with the service dept at Berger and I was not impressed. I don't know that I would recommend Berger to anyone as I am on the fence. How am I supposed to rate the quality of work? How do I know the oil was actually changed when your service department leaves obvious trash underneath my car? More
Berger Collision Center has amazing customer service I contacted Berger Collision Center on Tue 5/29/18 and spoke w/Jodi, explained that I needed a RH mirror painted and installed on my 2015 Camaro. She I contacted Berger Collision Center on Tue 5/29/18 and spoke w/Jodi, explained that I needed a RH mirror painted and installed on my 2015 Camaro. She told me that one of estimators would contact me Weds 5/30/18 with the details. Carrie called me promptly Weds and explained the process. We scheduled the work and had the mirror painted by Thurs and scheduled for install on Fri 6/1/18. I arrived for the install at 10:30 am and Alden greeted me and promptly took my car in for the mirror install. I waited less than 1 hour for the work, chatted with Carrie and Alden during the process and could not be happier with the experience. I would highly recommend Berger Collision Center to any one looking for bodywork. More