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Berger Chevrolet, Inc
Grand Rapids, MI
1,672 Reviews
Berger Chevrolet is a family-owned and -operated dealership that's proudly served Michigan drivers and the community since 1925. Visit our Chevy dealership in Grand Rapids, MI, for award-winning Chevrolet sales, service and financing you can trust!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,672 reviews
July 24, 2018
Exceptional Service: Truly A Team Effort Brandi, James and the finance team at Berger was wonderful!! I was so intimidated by the process of having to buy a vehicle after 13 years but you guy Brandi, James and the finance team at Berger was wonderful!! I was so intimidated by the process of having to buy a vehicle after 13 years but you guys helped me every step of the way and eased my fears completely!! More
by TROBY70
Verified Customer
July 24, 2018
Adam was awesome! I went in to test drive a 2018 Chevy Trax and Adam was there to help me out! He was awesome and very helpful. I liked how the first questions were wha I went in to test drive a 2018 Chevy Trax and Adam was there to help me out! He was awesome and very helpful. I liked how the first questions were what exactly did I want in a car. He searched it then BAM he let me test drive it 5 minutes later and loved it! Very friendly and great customer service. Thank you!! More
by DAWG.FLYER
Employees Worked With
July 24, 2018
Very Pleased I feel that Mike went over and above to get me in the vehicle that I wanted. They allowed me to take a vehicle home to get a better feel for it. That I feel that Mike went over and above to get me in the vehicle that I wanted. They allowed me to take a vehicle home to get a better feel for it. That was the best thing they could have done because I found that I actually did not want that vehicle and would have been unhappy if I chose to purchase it. They worked with me to get a payment in my budget for the car that I wanted. It was better than I remembered when I got behind the wheel. More
by GIGIJOHNSON01
July 23, 2018
Oil change Over priced by nearly 30% more than another Chevrolet dealership in my area. I could have had this same oil change done for nearly $18.00 less at anot Over priced by nearly 30% more than another Chevrolet dealership in my area. I could have had this same oil change done for nearly $18.00 less at another GM dealership. This to me is a rip off! More
by ROGERLERICKSON23
Employees Worked With
Not sure the name.
July 23, 2018
Oil change I made an appointment for 1:30 pm. I left at 4:00 pm. Ridiculous! If I didn’t have a lease I would go elsewhere. I made an appointment for 1:30 pm. I left at 4:00 pm. Ridiculous! If I didn’t have a lease I would go elsewhere. More
by BEACHIN25
Employees Worked With
Unsure
July 23, 2018
TERRIBLE Berger told me my engine was blown and offered me $500-$1000 for my vehicle.. Engine is not blown, got second opinion. Another dealer offered me 10,00 Berger told me my engine was blown and offered me $500-$1000 for my vehicle.. Engine is not blown, got second opinion. Another dealer offered me 10,000...... Never returning again. My truck drives fine after a tune up. They only want your money and their prices for parts and labor are ridiculous! More
by Jkellogg82
July 23, 2018
Great Sales This was my first time buying a car and im glad i choose berger .Dawn was my sales person very nice and friendly!!!! Not only did i buy a car i meet This was my first time buying a car and im glad i choose berger .Dawn was my sales person very nice and friendly!!!! Not only did i buy a car i meet a new family More
by RENACAMP1983
July 23, 2018
We keep going back This is the third vehicle we have gotten from Berger. We have had Mr. Pike as our sales agent each time. I do my due diligence each and every time, an This is the third vehicle we have gotten from Berger. We have had Mr. Pike as our sales agent each time. I do my due diligence each and every time, and have ended up gettting a vehicle here each time. More
by GPOSTARMY
July 23, 2018
Satisfied but not completely Service consultant was pleasant and helpful but technician was unable to locate my random dashboard light issue. Update when auto was going to be done Service consultant was pleasant and helpful but technician was unable to locate my random dashboard light issue. Update when auto was going to be done was not timely More
by RAYCLEGG
Employees Worked With
Dustin
July 23, 2018
Minor issues fixed quickly. Complete service, knowledgeable service writer. Dealership contacted me as an update while car was in service just to confirm status. Vehicle repairs Complete service, knowledgeable service writer. Dealership contacted me as an update while car was in service just to confirm status. Vehicle repairs were completed as promised. More
by AVERCRAFT2010
Employees Worked With
Adam Havens
