
Berger Chevrolet, Inc
Grand Rapids, MI
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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It is always better at Berger! Fantastic staff and service this makes my 3rd purchase here. My next vehicle will most definitely be a Berger Chevy as well so hope to see you there. Fantastic staff and service this makes my 3rd purchase here. My next vehicle will most definitely be a Berger Chevy as well so hope to see you there. More
Berger Chevy pisses excellence The service we have and always have received is second to no one. We couldn’t be Happier and truly appreciate everything they have done for us. Than The service we have and always have received is second to no one. We couldn’t be Happier and truly appreciate everything they have done for us. Thanks again More
Above and beyond Every person from the minute I pulled in was kind, friendly, and highly professional. I so appreciated the time spent on me even after the sale, show Every person from the minute I pulled in was kind, friendly, and highly professional. I so appreciated the time spent on me even after the sale, showing me how the features of the vehicle work! I felt safe here. It’s so obvious they care about their customers. Thank you so much! More
Thorough service, good communication Adam was very helpful, letting me know of services he recommended and others that he didn't think needed to be done at that time, though he said he wo Adam was very helpful, letting me know of services he recommended and others that he didn't think needed to be done at that time, though he said he would still have things checked out just in case (and he was right about them not needing to be done yet). His initial estimate was pretty accurate, and the final cost ended up being a little lower than his estimate, which is fin by me! I'm planning on coming back to Berger as long as I keep getting the same service Adam provided! More
Great experience Great friendly and professional staff. Darrell made the experience of leading my first vehicle stress free. I never felt that my lack of knowledge aff Great friendly and professional staff. Darrell made the experience of leading my first vehicle stress free. I never felt that my lack of knowledge affected the experience. More
SLOW and expensive Last 2 times I went in for oil change and rotation, I had appointments and it still took 3.5 hours ($1000) and 2 hours ($230). They always come up wi Last 2 times I went in for oil change and rotation, I had appointments and it still took 3.5 hours ($1000) and 2 hours ($230). They always come up with things I need to do that I are not supported by the owners manual. I listen to them come out and tell almost every person waiting that they found something else and it should be done since they have the vehicle in. Also, since they have the complete history of my maintenance records why don't they tell me all the things that should be done when I made the appointment online instead of waiting until I get there. It would have helped me schedule my time better. I bought the vehicle from Berger (that went great and I don't see his name on the list) but I have not been happy with service. More
Auto repairs This place is awesome! Very professional, great workers, very friendly,helpful, I wouldn’t take my anywhere else but to Berger. Good service all the w This place is awesome! Very professional, great workers, very friendly,helpful, I wouldn’t take my anywhere else but to Berger. Good service all the way around More
Routine first lease visit Quick and easy routine visit. Great personnel. I only have my leased cars serviced by Berger as I know the car is well taken care of. Quick and easy routine visit. Great personnel. I only have my leased cars serviced by Berger as I know the car is well taken care of. More
Poor customer service and no incentive to return The customer service rep lied to me and said I had gotten the same oil the last 2 times (it had only been the last time, and only because it was a spe The customer service rep lied to me and said I had gotten the same oil the last 2 times (it had only been the last time, and only because it was a special and I had a coupon) every other time I had come in, I had spent 39.99 and gotten a punch on my punch card. So at the end of my service yesterday, I had an $8 coupon and my total was still $56! Because apparently the "best" oil was used... hopefully she met her quota of the day... not to mention, I was told you no longer offer the punch card. My incentive to return has been removed. Not only from the lack of customer service, but also by the deletion of your punch card system. I'll be going back to the Dodge dealer. More
Quick Service Quick service and they were really helpful. Theylooked up my warrant information for me too. They were nice and friendly. They also offered the shuttl Quick service and they were really helpful. Theylooked up my warrant information for me too. They were nice and friendly. They also offered the shuttle to take me back to work. More