Berger Chevrolet, Inc
Grand Rapids, MI
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Bought my first car I told Nick what my budget was and he pointed to the only car within my range. He didn't pressure me into making a rushed decision. He told me I could I told Nick what my budget was and he pointed to the only car within my range. He didn't pressure me into making a rushed decision. He told me I could pay the hold it over the weekend and still get reimbursed whether I ended up purchasing it or not. He was friendly, relatable, and honest. Jeff was also great. He helped me pick an affordable coverage plan for my car. I went $15 over budget, but I was happy with the overall experience. They weren't sharks trying to take my money. They genuinely wanted to make sure I chose the right car and coverage for my first big car purchase. More
Great Dealership 😊 We enjoyed dealing with Berger Chevrolet. Great people...they are very nice and they make you feel like you're part of the family ??. Duane Woodwyk yo We enjoyed dealing with Berger Chevrolet. Great people...they are very nice and they make you feel like you're part of the family ??. Duane Woodwyk your awesome 😊 so is your manager... 😁 More
Purchase of my vehicle Excellent service; Darrell was knowledgeable about the vehicles I inquired about and is willing to help family members understand all that the vehicle Excellent service; Darrell was knowledgeable about the vehicles I inquired about and is willing to help family members understand all that the vehicle is equipped with. More
Lease of 2019 Equinox Jeremy Hosey very helpful and knowledgeable. Price given to me by Jeremy Rhoton was 144.00 more for the down payment than the 1500.00 I was offering. Jeremy Hosey very helpful and knowledgeable. Price given to me by Jeremy Rhoton was 144.00 more for the down payment than the 1500.00 I was offering. (Conveniently, I had one payment remaining on my expiring lease of $143.47. He said they would take care of making last payment.) Was also told by Jeremy Rhoton that the $199.00 payment he quoted included all taxes, fess, etc. Payments ended up being $199.98. I know I am probably spitting hairs, but.... More
2018 Chevy Silverado Had a great experience buying a new truck. Eugene was very helpful through the entire process. I did not feel pressured into purchasing at all unlike Had a great experience buying a new truck. Eugene was very helpful through the entire process. I did not feel pressured into purchasing at all unlike many dealerships. Will continue purchasing from Berger. More
Friendly, Courteous and No Pressure Nick did a great job and lead us to the vehicle we were looking for. We had purchased two cars previously and we have come to trust Berger for quality Nick did a great job and lead us to the vehicle we were looking for. We had purchased two cars previously and we have come to trust Berger for quality certified vehicles at a fair price! Thanks Nick and thanks Berger! More
Oil change & tire alignment the dealership was wonderful and gave me a call when it was time for me to get an oil change and tire alignment. I was quoted a price over the phone, the dealership was wonderful and gave me a call when it was time for me to get an oil change and tire alignment. I was quoted a price over the phone, but that price was half of what I was charged in total for the services rendered. I understand it is necessary to get the required maintenance for my vehicle, I was very dissatisfied with the fact that I was given an incorrect price for the services needed. More
Look to lease a car We went to Berger looking for a crossover car. We test drove an equinox. We really liked it. Decided to lease instead of buy. Nick was very helpful a We went to Berger looking for a crossover car. We test drove an equinox. We really liked it. Decided to lease instead of buy. Nick was very helpful and knowledgeable. He made everything quick and easy. More
Quality service Very considerate custom care: Friendly employees that are very helpful and thorough minded. Definitely will return and recommend Berger service cente Very considerate custom care: Friendly employees that are very helpful and thorough minded. Definitely will return and recommend Berger service center to my family and friends. More
Unprofessional The dealership is big and beautiful but the service we got from Nick was subpar. There were many times we felt as if professionalism was missing. The The dealership is big and beautiful but the service we got from Nick was subpar. There were many times we felt as if professionalism was missing. The way we had to negotiate back and forth between the middle man/head boss especially over $250, then walk away only to be called back right away to ageee to our price was annoying. Then we asked for the car to be cleaned, fluids filled, and an estimate on body damage was all ignored or shoved off. Then the cost to us was to include all fees which was untrue. We were charged at delivery and Nick did not get us a temporary plate, plus he forgot our extra key... just frustrating... the worst part was the grammar in emails and text... sorry More