Berger Chevrolet, Inc
Grand Rapids, MI
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,666 reviews
Berger Chevy gained a customer Our sales person Beth Dykhouse was great to deal with. Laid back no pressure sale which is hard to find anymore. Great place to buy a vehicle! Our sales person Beth Dykhouse was great to deal with. Laid back no pressure sale which is hard to find anymore. Great place to buy a vehicle! More
Service dept. Staff is very friendly. Service is VERY SLOW. I was there for 4 and a half hours. I expected to be there awhile but that was a bit long. Won't go back Staff is very friendly. Service is VERY SLOW. I was there for 4 and a half hours. I expected to be there awhile but that was a bit long. Won't go back. More
Great Experience! Berger - MJ and Doug in particular - were great! Knowledgeable, friendly, and helpful, they promptly answered all questions and allowed extended use o Berger - MJ and Doug in particular - were great! Knowledgeable, friendly, and helpful, they promptly answered all questions and allowed extended use of the truck for us to evaluate. MJ was a pleasure to deal with! More
Quality Service Excellent friendly service. We had an issue with the left blinker not wanting to turn off right after we purchased a 2018 Malibu. They were fantastic Excellent friendly service. We had an issue with the left blinker not wanting to turn off right after we purchased a 2018 Malibu. They were fantastic in getting us a loner car while we waited for the part to come in for our unusual problem. Great customer service. More
Bumper and Grille Repair everyone was very professional made sure that I was satisfied with their work. They do a great job. Alden was very nice and called me with updates on everyone was very professional made sure that I was satisfied with their work. They do a great job. Alden was very nice and called me with updates on my car until the job was completed. More
Rust proofing Dropped my truck off for the rust proofing package. Was given a loaner vehicle that was in great shape. Everyone was very helpful and polite. Will con Dropped my truck off for the rust proofing package. Was given a loaner vehicle that was in great shape. Everyone was very helpful and polite. Will continue going to berger. More
Excellent!!! I have worked with Al Duncan on a few occasions and he is so proffesstional and just gets the job done. I was scheduled with another person when I cam I have worked with Al Duncan on a few occasions and he is so proffesstional and just gets the job done. I was scheduled with another person when I came on 10/17/18 at 2pm Al took me to him and this tech wouldn't even acknowledge me when Al took me to him, he just stated to Al you can take care of her. When I make any future appointments I will only ask for Al. Please acknowledge his dedication to Berger, thank you. More
Worst chevrolet service I have ever had This was the worst service center I have ever experienced. Had a appointment set up to drop off my vehicle and get a rental car. After handing off This was the worst service center I have ever experienced. Had a appointment set up to drop off my vehicle and get a rental car. After handing off my keys. I had to wait 1-1/2 before I was given my rental car. I had asked to have my car washed also with the service which other dealers just do for people who purchased a new vehicle from them. This didn’t happen as the dusty marks were the same dusty marks that were on it when I dropped it off. I was also told I would receive updates on my vehicle. I received none! After calling 3 times myself close to the end of the day I was finally called back and told I’m not sure if it’s fixed. Picking up the vehicle also took close to an hour. As I was walking out I was also pulled aside but the person who said he washed my car and given a sticky with his number on it. Telling me that the dealership wash never gets the cars clean but here is his number he does car detailing on the side. Also service tech tried to sell me a alignment telling me how off it was but when I asked to see the print out I was completely in the green. More
Great Deal! Darrell was very easy to work with. He was friendly, sincere, honest, listened to what I needed, and got the right deal done in a timely fashion. Darrell was very easy to work with. He was friendly, sincere, honest, listened to what I needed, and got the right deal done in a timely fashion. I HIGHLY RECOMMEND! More
Great. Adam and the rest of the Berger employees were very helpful. I was impressed that the fix was covered under warranty with no deductible or out of pock Adam and the rest of the Berger employees were very helpful. I was impressed that the fix was covered under warranty with no deductible or out of pocket cost to me. More