Berger Chevrolet, Inc
Grand Rapids, MI
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Had a great experience - ordered a 2012 Equinox - came in when promised - they did a great job of preping the vehicle for our arrival - was treated fairly and respectfully! when promised - they did a great job of preping the vehicle for our arrival - was treated fairly and respectfully! More
We purchased two Camaros (a 2002 Dick Harrell Edition and a 2002 35th Anniversary Edition Performance Edition) from Dick Jacques. Since we live in Louisiana, we don’t have the luxury of being within driving a 2002 35th Anniversary Edition Performance Edition) from Dick Jacques. Since we live in Louisiana, we don’t have the luxury of being within driving distance of the dealership. Having a smooth transaction was important. On both occasions, Dick conducted business in a professional manner. He was honest and courteous. The transactions went extremely well. We were pleased to say the least. More recently we attended the Berger Chevy Show. Once again, Dick was wonderful. Throughout the weekend, he went out of his way to make our trip memorable. We truly felt like we were treated with first class care. We felt welcome throughout the entire weekend. We had a blast and look forward to attending in the future! Thanks Dick! We enjoyed it! More
To me they are "TEAM BERGER", when I need something repaired or just an oil change they are always there. I call Rich or Ben at the oil change facility to see how busy they are and they know something repaired or just an oil change they are always there. I call Rich or Ben at the oil change facility to see how busy they are and they know who I am and let me know if they are backed up or just finishing some cars, and say come on down.... Kim Kahler, the service manager is always helpful in suggesting what has to be done if one of my 4 GM vehicles needs repair and the expense is a little higher than we can afford. He makes sure we take care of the critical problems first and says that we can wait to repair other things at a more convenient time.. All the other people listed are very gracious and helpful and as I said they are: "TEAM BERGER"! More
The sales staff was very friendly and patient. They helped answer our questions without pressuring us. They understand that a happy customer is the best way for them to remain one of the best dealersh helped answer our questions without pressuring us. They understand that a happy customer is the best way for them to remain one of the best dealerships. More
because i came in to get something looked at and as soon as they knew they would have to keep my car in overnight they got me a loaner and had me on my way. rob continually kept me informed and took very g as they knew they would have to keep my car in overnight they got me a loaner and had me on my way. rob continually kept me informed and took very good care of me. More
I've had to visit your body shop way tooo many times. Looked like new when I picked it up. Service Department also went out of their way to complete some warranty work at minimum inconvenience to me. Looked like new when I picked it up. Service Department also went out of their way to complete some warranty work at minimum inconvenience to me. More
I drove 225 miles after talking to Richard Peters to check out a truck. It was exactly as advertised and he worked at 110% level, including late hours, to work out an outstanding deal for me. Cathy, in check out a truck. It was exactly as advertised and he worked at 110% level, including late hours, to work out an outstanding deal for me. Cathy, in Finance, was courteous, professional and meticulous in her attention to detail. Five Stars for the Berger employees! More
My recent dealing with Berger Chevrolet was quite by accident. Literally. My car was totaled. But before the insurance assessor pronounced the death sentence on my 2008 Cobalt, Joel Marcias at the bod accident. Literally. My car was totaled. But before the insurance assessor pronounced the death sentence on my 2008 Cobalt, Joel Marcias at the body shop could not have been more helpful. That was true also for Tom who arranged for a loaner, a Chevy Cruze. I liked the car. So, when I learned I would be needing a new vehicle, I met with Bruce Sirmans who sold me one. I appreciated his knowledge, candor, friendliness, and wit. Not once did I feel pressured to buy the Cruze or another model that was more upscale or had more features. Something that I was afraid might happen. I don’t like shopping for cars, but Bruce, Brett Beckett in the finance department, and the Chevy team did a fine job. I’ll go back to Berger Chevrolet the next time I need a car. Rev. Philip Shangraw More
I brought my car in for an oil change and had a small problem afterwords with a low oil light coming on. I called and was asked to bring my car back in but could not because I was at work. I told the gu problem afterwords with a low oil light coming on. I called and was asked to bring my car back in but could not because I was at work. I told the guy who answered the phone that I would try to bring it back after work and hung up. Rich Carlson went out of his way and called me when I did not even leave my name or number to find out what my call was about. He came out to where I was located to try and fix the issue and when that was not possible took it back to Berger for repair. With in a few hours it was fixed and brought back to me. What an amazing employee you have and a great experience. Thanks Rich, I will be bringing my car back for future repairs. More
Rob Regenold always provides excellent customer service in the Service Department. He is very professional, helpful, thorough and friendly. He always delivers. He is the reason I always return to Berger in the Service Department. He is very professional, helpful, thorough and friendly. He always delivers. He is the reason I always return to Berger Chevrolet. I even bring my non-GM car to him for service. Rich Carlson in the Berger Quick Lube, Oil, Filter department is the same. More