Berger Chevrolet, Inc

Customer Service - I was welcomed with prompt, courteous service from the moment i stepped in the door. I was early, and my sales consultant was not at his desk when i arrived, but he was paged, and showed service from the moment i stepped in the door. I was early, and my sales consultant was not at his desk when i arrived, but he was paged, and showed up a moment later. Quality of Work - Everything that was necessary to bring my sales transaction to a successful conclusion was handled with good organization. The pauses between segments were filled with friendly & meaningful conversation about the deal we were pursuing, providing me with assistance and direction when needed. Nothing was done out of order, had to be repeated, or was unproductive. i felt like everything we did had a purpose, and it was done in a logical sequence. When other team members were called upon to play their role, they did so with alacrity and proficiency. i found each person involved to be knowledgeable and personable. Friendliness - to me, friendliness coincides with knowledge and experience. if someone is friendly but inefficient, then, well, being "friendly" just doesn't carry the day. Each of the three persons involved (Jeff Draft as the sales consultant, Jeremy Rhoton as the sales manager, and Jeff Mariner as the business manager) treated me with respect and seemed focused on making sure i understood each step of the process, addressed any questions i had, and though everyone was busy multi-tasking, i never felt rushed or insignificant, nor was i made to wait beyond what was reasonable. Overall Service - I spent most of the time with Jeff Draft, my sales consultant. i couldn't have asked for a better partner in the process. Some people are nice because it's part of their job requirement -- and you can tell it just doesn't come natural to them. Jeff, on the other hand, was perfect, in doing what i asked, providing what i needed, and initiating those things i needed but didn't know i needed. i never felt like i was being "pitched", but more like, "we have something that would be helpful to you, and i think you'll like what i'm about to suggest." turns out, he was right, and i'm glad he called. Price - well, you do the math: i got more car than i figured i could get, for a better price than i would have thought, and for a lower interest rate than i believed i'd qualify for. i have no problem recommending people go to berger for their transportation needs ... especially if they are fortunate enough to work with jeff draft, jeremy rhoton and jeff mariner. thanks, berger. More

We had a great car buying experience! We were able to contact the dealership ahead of our visit and Brian Isch had found us the perfect vehicle that matched our needs, desires, and budget. His preparati contact the dealership ahead of our visit and Brian Isch had found us the perfect vehicle that matched our needs, desires, and budget. His preparation before we even arrived set the tone for a wonderful experience. We are completely satisfied...by far the best vehicle we have owned and the best buying experience. More

We are extremely happy with the service Brian has provided for us through purchasing of 7 or 8 new cars. Brian has been there for us for the past few years and it is very comforting to know you can provided for us through purchasing of 7 or 8 new cars. Brian has been there for us for the past few years and it is very comforting to know you can rely on someone to be there for you. He is courteous, friendly and knowledgeable and i commend Berger for employing such a loyal, helpful sales person/assistant. I know that if I am in need of help with a new car, or any other assistance, he will be available and willing. We also have used Berger's repair services over the years and find them competitively priced and through in performing repairs or maintenance. We will continue being Berger customers whenever we have a need. Thank you More

Recently had a very bad experience with another Chevy Dealership and have been looking for a Chevy truck for several months. Donald Johns was recommended to us and we emailed him with what we were looki Dealership and have been looking for a Chevy truck for several months. Donald Johns was recommended to us and we emailed him with what we were looking for in a truck. His response time was wonderful and when we went there to look at a couple of vehicles, he was seriously one of the nicest sales people I have ever met and found us the vehicle we have been looking for. His follow through has been remarkable and truly appreciate this. I would definately go back to Berger in the future. More

If you are looking to get a car there is no better person to go to than Donnie Bailey. Without Donnie I would not be driving a new car, he went out of his way to get me the best deal. If you need a car and d to go to than Donnie Bailey. Without Donnie I would not be driving a new car, he went out of his way to get me the best deal. If you need a car and don't go to Donnie to check on his best deal for you than you are going to pay to much. More

Donnie's customer service skills are off the chart. He has gone out of his way to find us cars that fit within our budget and still meet or exceed our needs at the time. His friendly attitude and passion has gone out of his way to find us cars that fit within our budget and still meet or exceed our needs at the time. His friendly attitude and passion for wanting to do things right make him a perfect fit for my family and friends that I refer to him. He is the only car salesman that I can say that I truly trust. More

Donnie Bailey is great, when my mini-van died Donnie was able to help me find not one but two awesome vehicles that matched my work and personal needs quickly AND stayed in my budget! Now I've got a solid w able to help me find not one but two awesome vehicles that matched my work and personal needs quickly AND stayed in my budget! Now I've got a solid work van and a nice little gas saver to drive around town in. This was also my first time to take out a loan on a car, and Donnie did a great job guiding me through that process and helped me get a better loan than I thought was possible. Thanks Donnie and Berger Chevy! More

Donnie is not only looking for a quick buck to make but he really cares about his c ustumers and get them in the car they want. He goes above and beyond not like any other car salesman. I will only buy a he really cares about his c ustumers and get them in the car they want. He goes above and beyond not like any other car salesman. I will only buy a vehicle from Donnie.. i refer all my friends and family to him...cant wait to do more business with him.. :) More

By far the best car buying experience I've ever had. Jim and Alje were very helpful and knowledgeable, and they put both me and my fiancée at ease throughout the whole process. They were able to get us a gr and Alje were very helpful and knowledgeable, and they put both me and my fiancée at ease throughout the whole process. They were able to get us a great deal on our 2007 Grand Prix, and they even stayed late so that we could take the car home that night. Overall it was a great experience that I would recommend to anyone! More

I have to say my experience at Berger was the BEST dealership experience I have had to date. I have gone to Berger in the past for service work on my truck and always had a good experience with the Se dealership experience I have had to date. I have gone to Berger in the past for service work on my truck and always had a good experience with the Service Department. Now I was in the market for another truck to accommodate my growing family and I didn't even really consider Berger at first. I started by looking on-line and found a truck that I was potentially interested in. I got an immediate email from Robin asking how she could help. A few minutes later I got a phone call from Don explaining the truck I was looking at was sold the night before but he assured me that he had other trucks in stock that would fit my needs. Since I had a half day, I had planned to shop several dealership in town. So I first stopped in at Berger and met with Don. He was extremely professional and courteous. He showed me several used trucks that might fit my needs. He even checked to see once if buying a new truck would have made more sense for me. Through the entire process Don was very up-front and honest with his advise. I ended up settling on a used Silverado. Even through the negotiating process there was a level of service that I had not experienced in my previous dealing with other dealerships. Even the paperwork process was enjoyable, thanks to Cathy. I am very pleased to have worked with Berger and the employees I dealt with there. I would highly recommend them without hesitation! Keep up the great work! More