Berger Chevrolet, Inc

Awesome. Everyone listened the first time. Great deal. We are proud to be a first time Chevrolet owner! Kairee Haley carefully listened to what we were looking for and exceeded our expectations with over We are proud to be a first time Chevrolet owner! Kairee Haley carefully listened to what we were looking for and exceeded our expectations with overall lease pricing and customer service! The entire process from start to finish was very quick and painless. Apollo Braginini, finance manager, was also excellent to work with in finalizing our deal quickly having also listened to exactly what we were looking for. There was no awkward or uncomfortable negotiating back and forth like we have experienced at other dealerships. To be honest, our initial plan was to shop at several other different dealerships before making a final decision, but after exceeding our expectations with the vehicle leasing options and pricing, we stopped our search with Berger. We had explained to Kairee when we first met that we didn't want to mess around with price negotiations and that the expectation was to deliver the best price out of the gate. That is exactly what we experienced! We are so happy with our new Chevy Traverse! Thanks Kairee, Apollo, and Berger Chevrolet for a great first experience. We will certainly be happy to recommend you and Berger to other friends and family! More

This place is the worst!!! I purchased my Trailblazer from them and was told in signing the papers by Duane Woodwyk the sales guy if I am not happy with the vehicle in my first I purchased my Trailblazer from them and was told in signing the papers by Duane Woodwyk the sales guy if I am not happy with the vehicle in my first 30 days I could return the vehicle and get a credit towards another vehicle. Plus I kept telling him what I was looking for and he kept telling me I didn't want an SUV. After bringing the vehicle back in multiple times for servicing within the first 30 days I decided i didn't want to deal with all the problems this vehicle had and tried returning it like Duane said I could, they responded with "show me the paperwork I signed saying I said that!" He didn't say he didn't say it, but wanted me to prove it on paper, my witness didn't count according to Berger that he gave me a verbal warranty. Within my first couple months of having the vehicle I had to replace the front end, (rack and pinion, ti-rods, upper ball joints) which cost me another lump sum of money that Berger wouldn't help me with. Now I admit I should have had a certified mechanic check the whole thing over, but when Duane reassured me that after I picked out the vehicle and he said it had to go through inspection still, if there was anything major wrong with the vehicle then the deal was off. I'm sorry but rack and pinion, ti-rods, upper ball joints, tires, transmission problems, and NOW the heat is going out in it...this was the biggest mistake I have made so far. Oh and the loan officer was very rude too. More

Drove to Berger We drove 50 miles to buy from Berger because Kairee Haley quickly understood our needs, and was able to help us get a great deal! We drove 50 miles to buy from Berger because Kairee Haley quickly understood our needs, and was able to help us get a great deal! More

Profession team. Sancho was an absolute blessing. This was our first used car purchase and we thought we knew exactly which vehicle we were looking for. We decided to Sancho was an absolute blessing. This was our first used car purchase and we thought we knew exactly which vehicle we were looking for. We decided to take the one we had in mind for an overnight test drive. We loved it and ended up purchasing it the following day. Throughout the following week we started noticing little glitches that we were not comfortable with about the vehicle. The acceleration was slow and harsh, it switched gears rough, just drove a bit strange. The following weekend we returned to Sancho to see if there was anything we could possibly do to feel more comfortable with our purchase. We were willing to have it looked at to see if there was mechanically something wrong or to possibly purchase an extended warranty on it just in case something did go wrong in the future, Our ultimate dream was to be put in an entirely different car. Sancho was able to give us a full refund for the vehicle at the price we purchased it for and then put us into a newer vehicle with better miles that we absolutely love! We are so happy with our purchase now and all our inhibitions about buying used cars is gone. We would highly recommend Sancho and the Berger team for any purchase. They are truly amazing and really work to make their customers feel comfortable, hear and understood. Thank you again for the wonderful experience! We will definantly be returning to Sancho for any future purchases. More

Never Again Bought my Car form used sales department to only find out two days later my car begin jerking every time i took off. took the car back the claim they Bought my Car form used sales department to only find out two days later my car begin jerking every time i took off. took the car back the claim they could not find anything wrong with the car, so i took it to a trusted mechanic and they found that there was no transmission fuild in the car, so much for there inspection that they claim the do for every car. Now i find that after a year in a half that there wonderful service department tape the muffler together. Berger a trusted name in grand rapids i think not i would never recommend berger to anyone. They sold me a car the knew needed a new muffler there inspection of the care was a complete joke. So to those i did recommed to berger I have since told to stay clear of this place. shady dealership. More

Great Car Love my car, not fond of the Customer Service. Took us WAY too long to get through the process when we told them we had to leave by a certain time, t Love my car, not fond of the Customer Service. Took us WAY too long to get through the process when we told them we had to leave by a certain time, they still didn't get us out, we were there 5 hours!!!! Then for work to be done, scheduled out appointment, the called the DAY OF to cancel because they didn't have all the parts. REALLY?! Shouldn't you have checked that BEFORE you called to schedule it!? More

excellent Excellent customer service friendly and knowledgeable about her products. I was treated and treated professionally and with respect .I highly recomme Excellent customer service friendly and knowledgeable about her products. I was treated and treated professionally and with respect .I highly recommend going to Berger Chevrolet and asking for Kairee Haley immediately .. This is the girl to see. More

Great Staff We were very impressed with the staff's willingness to help. Our sales person, Kairee Haley, is the best ever! She was totally committed to helping We were very impressed with the staff's willingness to help. Our sales person, Kairee Haley, is the best ever! She was totally committed to helping us find just the right car to suit our needs. She was very organized, patient and went above and beyond in helping us with some of the technical issues. I will definitely recommend Berger and Kairee to my friends. More

New car purchase Marvin was a fantastic sales rep. We had a terrific experience with him. I would buy another car from him in a minute. I would recommend changing Marvin was a fantastic sales rep. We had a terrific experience with him. I would buy another car from him in a minute. I would recommend changing this form so you don't have a per word minimum. More

Duane was amazing! I knew him from outside the Dealership and I went to him because I knew I could trust him. My husband and I made two trips to the dealership and both were an exceptional experience. Everyo and I went to him because I knew I could trust him. My husband and I made two trips to the dealership and both were an exceptional experience. Everyone in the pre-owned building was very friendly and considerate even though we came specifically to work with Duane. He made his best effort to find what vehicle would best fit our needs and even helped us look at vehicles outside his own. We ended up buying at 2008 Ford Escape that was a trade in and it is wonderful. The did an awesome job cleaning it up and even did their inspection before we left the lot with it to make sure it was mechanically sound and safe. We are planning on going back in the future to purchase a new car for my husband as well because we value a sales associate we can trust and know will go the extra mile for us. I would highly recommend going here to purchase your new/new used car! More