Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Berger Chevrolet, Inc
Grand Rapids, MI
1,666 Reviews
Berger Chevrolet is a family-owned and -operated dealership that's proudly served Michigan drivers and the community since 1925. Visit our Chevy dealership in Grand Rapids, MI, for award-winning Chevrolet sales, service and financing you can trust!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,666 reviews
September 03, 2019
Fantastic Service I was given immediate and constant attention from my sales person, Brian. But the entire staff was always checking to see if I needed anything. Brian I was given immediate and constant attention from my sales person, Brian. But the entire staff was always checking to see if I needed anything. Brian is already ch checking with me about my satisfaction, which is still high. More
by ChrisV
Employees Worked With
August 23, 2019
Awesome Experience! The salesperson was super helpful! I could tell that he genuinely cares about his customers. He made me feel welcome and important. Great experience a The salesperson was super helpful! I could tell that he genuinely cares about his customers. He made me feel welcome and important. Great experience at Berger Chevy! More
by kiracole
Employees Worked With
August 21, 2019
Excellent! Brian Isch was extremely helpful and patient. He was very knowledgeable and we will be back as we have for several years now. Always a pleasant expe Brian Isch was extremely helpful and patient. He was very knowledgeable and we will be back as we have for several years now. Always a pleasant experience at Berger thanks again. More
by Shannon1969
Employees Worked With
August 18, 2019
Great dealership Clean and pleasant dealership. Very helpful staff. Brian Isch has sold to my family in the past and always gets us a great deal! Thank you Brian! Unli Clean and pleasant dealership. Very helpful staff. Brian Isch has sold to my family in the past and always gets us a great deal! Thank you Brian! Unlike some dealerships Berger always has a wide selection of vehicles to pick from, especially hard to find models. More
by Pick3d
Employees Worked With
August 04, 2019
Poor Customer Service I called many dealerships to get estimates to unlock (anti theft lock) my 2012 Acadia radio that I replaced. Berger was the cheapest with $26-100 est I called many dealerships to get estimates to unlock (anti theft lock) my 2012 Acadia radio that I replaced. Berger was the cheapest with $26-100 estimate with guy saying it would be on the lower side. They were an hour away so I called again to confirm the price and make an appointment. When I showed up the service guy said it would be $118 (their hourly rate). I explained the original quote. He went back to talk to the scheduler and came back and said yes that was the quote they have on their estimate sheet. But again said it would be $118. He said he didn't want me to leave upset so he would talk to his manager. He came back and again said it was $118. I left and went to Superior Buick in Battle Creek since their estimate was $55-100. I was in an out in 30 minutes and it cost $55. UPDATE 8/5/19 Standing by my one star rating. Berger responded and gave me a phone number to call (not a name) so they can discuss the one star review. I called the number and got the operator. I asked for the Service Manager so she put me thru and I got voicemail. I called back, explained the reason I am calling and asked if there was someone else I was supposed to be talking to. She said there was another service manager, so she forwarded me to them. Again, voicemail. I called the operator back the third time and she said I should leave a voice mail and someone will call me back. I said I wasn't going to do that and that I was going to write another bad review. she said "SUPER". Again poor customer service. If I was given a name and knew the person had read my review and that this wasn't just an automated response I might be willing to leave a message. I don't want to talk to a random person that doesn't know why I am calling. I think they are gaming the review process. If I didn't log back in to see the message my review would be deleted. Not sure what they expect to get out of this. My radio is fixed and it was only $55 by a much better Dealership More
by Alan
Employees Worked With
Dustin McPherson
July 25, 2019
Brian Isch earned our trust Brian listened to our wants and concerns and was very patient and took the time to help us find the right vehicle to fit our needs. Brian listened to our wants and concerns and was very patient and took the time to help us find the right vehicle to fit our needs. More
by Klomp/Crum
Employees Worked With
July 09, 2019
Very enjoyable experience No pressure on what worked for me. Didn't get sold out pushed. Will do it again!!! Bought them for my kids, their reactions to learning the car featur No pressure on what worked for me. Didn't get sold out pushed. Will do it again!!! Bought them for my kids, their reactions to learning the car features we're just like the commercials on tv 🤣 More
by Bird1977
July 01, 2019
Great Place to buy new vehicle I bought my dream truck at Berger great place easy to deal with.Brian Isch salesman was awesome guy to work with thank you Berger and Thank you Brian I bought my dream truck at Berger great place easy to deal with.Brian Isch salesman was awesome guy to work with thank you Berger and Thank you Brian More
by Elvis
Employees Worked With
June 23, 2019
A very pleasant experience Berger has a great selectuon with knowledgeable salespeople. Brian Isch was very helpful and knowledgeable about the vehicles he sells. I have not mee Berger has a great selectuon with knowledgeable salespeople. Brian Isch was very helpful and knowledgeable about the vehicles he sells. I have not meet too many salesmen over the years that knew as much as they needed to know about the vehicles they were selling. Brian is the exception! I am very impressed with his breadth of knowledge on all the functions and options on all the different cars and trucks that are on the lot for sale. I now understand why Berger Chevrolet is a top dealership in West Michigan. They go above and beyond to make the customer happy and comfortable. On a side note, I don't normally look this goofy. I had just gotten out of work and Brian and the dealership stuck it out well past closing time of 4pm on a Saturday to finalize the sale of my new Chevrolet Malibu! More
by Old dude's car
Employees Worked With
June 23, 2019
Excellence in service continues My wife leased a new vehicle back in January wish Brian Isch and was very happy with the service received. When I suddenly found myself in need of a v My wife leased a new vehicle back in January wish Brian Isch and was very happy with the service received. When I suddenly found myself in need of a vehicle, I knew who I wanted to work with and was happy to have trusted in Brian again. We both received fair value for our trade in and were treated well. More
by Silver bullet JT
