Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Berger Chevrolet, Inc
Grand Rapids, MI
1,672 Reviews
Berger Chevrolet is a family-owned and -operated dealership that's proudly served Michigan drivers and the community since 1925. Visit our Chevy dealership in Grand Rapids, MI, for award-winning Chevrolet sales, service and financing you can trust!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,672 reviews
August 09, 2016
awesome i was in a car accident and towed my car to the collision center and before my car got there they were helping me with the priocess from start to fini i was in a car accident and towed my car to the collision center and before my car got there they were helping me with the priocess from start to finish...very awesome crew will keep coming back to berger for everything i can More
by youngsdavid1
Employees Worked With
Alden Mcafee
July 21, 2016
Used car purchase with many issues - no support from dealer. Tom, Following up with all of this. We have finally been able to "safely" drive the vehicle. Your explanation of the vehicle is "safe" was unfortunat Tom, Following up with all of this. We have finally been able to "safely" drive the vehicle. Your explanation of the vehicle is "safe" was unfortunately not very true. I understand at this point you/Berger do not care that much about this.....as like you said vehicle was bought "as is". That you, in your expert opinion after driving it, have informed us in no uncertain terms, that, in your/Berger's words: "YOU HAVE BOTH SUGGESTED TO ME THAT YOUR MECHANIC NOTED CONCERNS WITH TRANSMISSION AND SUSPENSION. THESE REMAIN SUGGESTIONS. MY UNDERSTANDING MECHANIC HAS NOT DIAGNOSED OR TORN ANYTHING DOWN TO VERIFY HIS SUGGESTIONS. AT TIME OF DRIVE WITH CANDY I NOTICED NOTHING TO SUGGEST ANYTHING TO BE CONCERNED WITH. VEHICLE PERFORMED WELL WITH BOTH CONCERNS NOTED ABOVE. HAS BEEN NOTED BY BOTH YOU AND CANDY TRAVERSE WAS PURCHASED AS IS. IMPLIES EXPLICITLY ONCE SIGNED FOR YOU ACCEPT ALL RESPONSIBILITY FOR TRAVERSE FROM THAT TIME ON. PRIOR TO SALE OF TRAVERSE BERGER VERIFIED AND DOCUMENTED VEHICLE WAS SAFE AND DRIVEABLE. SAME WAS VERIFIED WHEN VEHICLE WAS TEST DRIVEN." Having said that, when we were able to get the Traverse to the shop, they found the vehicle was three quarts low on oil. They put 3 quarts in, drove it a few times, check engine light went off and has not been on since. They did a full oil change on it, checked for leaks and found none, and advised us to let them know how it did after driving it for a few days. They verified that the OnStar system is not working at all. Bluetooth on the vehicle has not worked at all from day one and we assumed that this vehicle did not have it. I am guessing it does have bluetooth capability and it is all tied in. I did not have them troubleshoot further, just verified OnStar did not work. After driving for two weeks we have not had the check engine light come on. Telling me that prior to the sale " BERGER VERIFIED AND DOCUMENTED VEHICLE WAS SAFE AND DRIVE-ABLE" I guess does not include oil in the engine? Obviously checking oil is a very basic, simple endeavor - with your assurance and "BERGER VERIFIED AND DOCUMENTED VEHICLE WAS SAFE AND DRIVE-ABLE" it wasn't even on my radar that this would be an issues since this occurred as soon as we drove it off the lot and called you first thing the next day to voice our concerns - which happens to be the following weekend as you eluded to earlier. So I never checked the oil. As all we have done is change the oil, I can only assume this was the problem from the very first day, as we have not had any similar occurrences with the vehicle since. Who knew that being 3 quarts low would cause these types of issues. If you/Berger had taken the time to actually listen to our concerns and take us some what seriously, this might have been resolved somewhat amicably and a few quarts of oil could have been put in it. Instead you took the company line that it was bought as is, it is safe, and I should not be frustrated because it was bought as is and apparently it is "ok" that it was delivered to us 3 quarts low. That does not seem very safe.....but I am no expert. More
by mlcollier
Employees Worked With
Tom McCaffrey
July 13, 2016
Great experience Purchasing a car is a significant decision and can be stressful. I do not enjoy working with sales people who are pushy or talk down to me. I want s Purchasing a car is a significant decision and can be stressful. I do not enjoy working with sales people who are pushy or talk down to me. I want someone who will assist me in making a good decision. Matt was the right person for me. He listened to what I was wanting, helped narrow down the options, and was patient. I never felt like he only cared about making a sale. I'm very grateful for his assistance. More
by Stephen
Employees Worked With
Matt Pelak
June 30, 2016
First time buyer, certainly not the last Who woulda thunk buying a car would be so great? I had the pleasure of having Wally as my salesman, and I don't think I couldn't have asked for anyth Who woulda thunk buying a car would be so great? I had the pleasure of having Wally as my salesman, and I don't think I couldn't have asked for anything more. He knew this was a big decision for me, and he helped guide me to the perfect car for me. He was polite, understanding, and above all; he cared. Soon after purchasing my vehicle, a little thing went wrong. He made sure that it was taken care of (free of charge, of course), and personally delivered my car back to me to pick up the rental. He's a gentleman that truly turns "customer service" into a real thing, rather than a buzzword. He told me when we were chatting that Berger is the best place he's worked at, and after having the pleasure of working with Berger, I can easily see that this is the truth. 5 stars... xxxx, 10 stars for Wally and the whole Berger team. Thanks. More
by Adrian Ottens
Employees Worked With
Matt "Wally" Waligora
June 30, 2016
Above and beyond I have nothing but good things to say about Berger Chevrolet. I had purchased my vehicle elsewhere and had been running into issue after issue. I was I have nothing but good things to say about Berger Chevrolet. I had purchased my vehicle elsewhere and had been running into issue after issue. I was encouraged to take it to Berger as they have a reputation for great service. I could not have been more grateful for the assistance I received while working with Mark Bivins. I felt like he and the team at Berger went above and beyond as they worked with me to solve the issue. I could not have asked for better customer service and service of the vehicle and I would highly recommend entrusting your vehicle with them. Thank you!! More
by Equinox10
Employees Worked With
June 13, 2016
Michelle Soule Wally was such a pleasure to work with. I absolutely hate buying a vehicle. I have a hard time trusting salespeople. He listened to my wants and ne Wally was such a pleasure to work with. I absolutely hate buying a vehicle. I have a hard time trusting salespeople. He listened to my wants and needs even with me being back and worth on what I was looking for. I appreciate his patience with me and my son. I'm thankful my nephew Jeremy Havens, connected me with Wally. I highly recommend Wally and Berger Chevrolet! More
by Michelle
Employees Worked With
John Williamson, Matt "Wally" Waligora, Jeremy Havens
June 10, 2016
Appreciate The Help This was my first time purchasing a vehicle from a dealership and I had a GREAT experience. You guys took great care of me and I am VERY appreciative. This was my first time purchasing a vehicle from a dealership and I had a GREAT experience. You guys took great care of me and I am VERY appreciative. Thanks, Satisfied Customer Johnathan James More
by jayjames616
Employees Worked With
John Knaggs, Matt "Wally" Waligora, Jeremy Havens
May 17, 2016
love my new car Matt ''Wally'' was wonderfull to work with and he explained everything to me.All the people there were very kind I would highly recommend Berger Matt ''Wally'' was wonderfull to work with and he explained everything to me.All the people there were very kind I would highly recommend Berger More
by dianescar
Employees Worked With
Matt "Wally" Waligora
May 12, 2016
Friendly and honest While I was searching for cars and I shopped around a few places and they all tried to sell me junk tapped in a bow and offered me outrageous interest While I was searching for cars and I shopped around a few places and they all tried to sell me junk tapped in a bow and offered me outrageous interest rates. However when I got to Berger and talked to Wally it actually seemed like he wanted me to drive away in a nice car, not only because that's what he does and he gets paid for it but because he actually wanted to see me satisfied. He put up with my indecisiveness and actually helped me decide on this Hyundai which was a few grand cheaper than the other car I was looking into, which to me says he would rather me be comfortable with my payments and everything than make more money. All in all it was a pretty fantastic experience for my first dealer purchase and I will most definitely be comming back here first next time I'm in the market for a car. Thanks Wally! More
by Tyler Boshoven
Employees Worked With
Matt "Wally" Waligora
May 10, 2016
LOVE my 2016 Spark My credit is far less than perfect but I luckily was given to Heather Jensen where she worked hard to get me the car I wanted, a lower than expected i My credit is far less than perfect but I luckily was given to Heather Jensen where she worked hard to get me the car I wanted, a lower than expected interest rate and payment. JS her manger assisted so I didnt get stuck with a subprime lender. The experience was very positive and all the staff at Berger that assisted with my purchase were very friendly and helpful. I would for sure tell anyone i knew looking for a vehcile to contact Heather Jensen immediately. I felt that she really did care about helping me obtain a new car. More
by JSpark2112
Employees Worked With
Heather Jensen
