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Berger Chevrolet, Inc
Grand Rapids, MI
1,672 Reviews
Berger Chevrolet is a family-owned and -operated dealership that's proudly served Michigan drivers and the community since 1925. Visit our Chevy dealership in Grand Rapids, MI, for award-winning Chevrolet sales, service and financing you can trust!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,672 reviews
February 21, 2017
Not happy with my experience. I haven't had my vehicle for 30 days and they can't decide if they are going to fix 2400 repair. They have had my vehicle since F with my experience. I haven't had my vehicle for 30 days and they can't decide if they are going to fix 2400 repair. They have had my vehicle since Friday 2-17-17. They still have it as of 2-21-17 Trying to make a decision. If it takes them that long to make a decision I hate to see if anything else happens. This is a 18,000 vehicle not 5,000. I wish I could return it with no penalties. I would return it. Just an update. After posting this Corey Shelton from berger called me not to happy. He was more concerned about me posting this then reassuring me everyrhing will be ok. YES they fixed it for free. Since this was he concern that people would see my post and think they didn't fix it for free. They sent my vehicle somewhere else to get fixed. Because they didnt want to pay the 2400 estimate berger service gave them. When I picked it up on Friday (one week later). My check engine light was one. The sound was worse. A sound that was not there before I brought it in. I did pick it up on Monday and the check engine light is off but the sound is still there. I have asked for paper and what was fixed on my vehicle and Corey Shelton advised me that he don't have it for me its done internally. I asked what did they fix he said what was wrong with it . never giving me a straight answer. I have contacted Bob twice Corey boss and he sti'll has contacted me. I am very un happy. Now I have to come out of my pocket to pay for an estimate to see what is still wrong with my vehicle that they were supposed to fix. More
by Sherri Brewer
Employees Worked With
Corey Shelton, James Thurkettle
February 11, 2017
We leased a car. Pat Ball explained everything in great deta Pat Ball was very helpful to us. Thanks Pat! He went above and beyond. He explained the car and all of it features for us. He made us feel like we kn Pat Ball was very helpful to us. Thanks Pat! He went above and beyond. He explained the car and all of it features for us. He made us feel like we knew him forever. More
by chevrolet2929
Employees Worked With
Patrick Ball
February 03, 2017
He could sell me anything !! I was very stressed trying to figure out what I wanted in buying a car. James T made me feel at ease and I got a great Malibu. I was very stressed trying to figure out what I wanted in buying a car. James T made me feel at ease and I got a great Malibu. More
by lorenda.mis
Employees Worked With
James Thurkettle
February 01, 2017
Eugene Eugene is fun and easy to deal with he listens to what you want and need from a vehicle. I would recommend anybody going to Burger to talk to Eugene Eugene is fun and easy to deal with he listens to what you want and need from a vehicle. I would recommend anybody going to Burger to talk to Eugene More
by Steve
Employees Worked With
January 30, 2017
James Rocks! We went to Berger on Saturday morning to look at trucks and were pleasantly surprised by our experience. Thanks to James, our time there went very fas We went to Berger on Saturday morning to look at trucks and were pleasantly surprised by our experience. Thanks to James, our time there went very fast! The process was easy and James didn't seem like the typical sales guy, he seemed more like a friend! (Which was Awesome!) We will definitely tell our friends about our experience there and refer James! More
by amandac3127
Employees Worked With
James Thurkettle
January 26, 2017
Awesome customer service After have a horrible experience at another dealership we went to a Berger and had an awesome experience. Duane was more than helpful and we really en After have a horrible experience at another dealership we went to a Berger and had an awesome experience. Duane was more than helpful and we really enjoyed working with him. I would go back to him for any future purchases we may have! Awesome company. More
by Brittanyh1021
Employees Worked With
January 24, 2017
Great I had a really great experience at Berger! Thanks to Hugh! It was pretty quick, we knew what I wanted, he explained everything in detail, and he made I had a really great experience at Berger! Thanks to Hugh! It was pretty quick, we knew what I wanted, he explained everything in detail, and he made sure I was comfortable. More
by hannahbagley123
January 20, 2017
excellence service I was looking to get out of an existing lease that I was unhappy with and into a Silverado. I was shopping for over a month and at 4 different dealers I was looking to get out of an existing lease that I was unhappy with and into a Silverado. I was shopping for over a month and at 4 different dealerships. Once I got to Berger and worked with James I received the best price and the best service. I would recommend them to anyone looking to buy or lease. More
by Kvinster17
Employees Worked With
James Thurkettle
January 17, 2017
Easy and fast. The staff at Berger made this experience easy, fast and painless. It was a pleasure doing business with them. I would recommend Berger to anyone. The staff at Berger made this experience easy, fast and painless. It was a pleasure doing business with them. I would recommend Berger to anyone. More
by Rube
January 11, 2017
Great communication throughout purchasing process. Great communication. Even the staff that wasn't working with is were friendly. Knowledgeable sales person. I told them what I wanted and that I wasn't Great communication. Even the staff that wasn't working with is were friendly. Knowledgeable sales person. I told them what I wanted and that I wasn't in a hurry but wanted a certain color of vehicle and they stayed in touch and got me just what I wanted. More
by Brinks
