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Berger Chevrolet, Inc

Grand Rapids, MI

4.2
1,672 Reviews
Berger Chevrolet is a family-owned and -operated dealership that's proudly served Michigan drivers and the community since 1925. Visit our Chevy dealership in Grand Rapids, MI, for award-winning Chevrolet sales, service and financing you can trust!
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2525 28th St SE

Grand Rapids, MI

49512

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Showing 1,672 reviews

April 06, 2018

Surprisingly fast! We came in, drove a few cars and left that night with a new car! Richard was knowledgeable, funny and down to earth. The whole process was a breeze! More

by LIANA1249
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Hayes, Richard Carten
April 06, 2018

Sales is a joke Have been trying to buy a New truck for a couple months and started a chat conversation with a sales associate that went no where. Called to talk to s More

by Unhappy customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Emily Gatlin
3.0
This rating includes all reviews, with more weight given to recent reviews.
MJ Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2018 -

Berger Chevrolet, Inc responded

Hello, Unhappy Customer. We are sorry to hear of this negative experience. We would love the opportunity to earn back your business. Please gives us a call at 616.949.5200 at your earliest convenience. Thank you and have a great day!

Apr 18, 2018 -

Unhappy customer responded

Why would I get back in touch with you when you can't even return a simple phone call. You would think with a few dozen salesman someone would have time to call a person back. I am assuming you obviously do not need my business again. You must believe you have the West Michigan market all bottled up in your favor to have to deal with someone with a 849 credit score

April 05, 2018

Best Service in Grand Rapids He always gives me and my family great service. He keeps you informed every step of the repair. And will go out of his way to make you happy. More

by JRHOEK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Anderson
April 05, 2018

Really Good just one small caveat I was pleased with the mannerism of the personnel however the only thing that I had requested was a call around a specific time. However I was called More

by GOEBEL221
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Darrin Baas
April 05, 2018

Normal Maintenance I had my new Trex in for scheduled services & warantee work. I Needed a "retaining clip" replaced on the roof molding. The new one is installed but, More

by FRANK7532
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Isch
4.0
This rating includes all reviews, with more weight given to recent reviews.
Al Duncan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Christopher, Dustin Fisher
April 05, 2018

Returning Customer We have been a customer of Berger's for about 12 years and have purchased 6 vehicles. All but 1 we bought through Brian Isch. We have not had a bad More

by Customer 1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Isch
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 05, 2018

Excellent service and communication Dustin, Alex and Darin were amazing while helping me with my vehicle service. Dustin continuously communicated on status and price of my service. Alex More

by renlou20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin McPherson, Alex (rentals) and Darin
April 05, 2018

Routine Maintenance In and out as always. Very nice people to deal with. I have never waited more than 30 minutes for service, that why I keep coming back. More

by LCHANEY0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Anderson, Heather Jensen, Adam Havens
April 05, 2018

Routine maintenance Always been pleased with Berger sales and service! I've purchased several vehicles from them and always have them serviced at their location. Excellen More

by JWHOFMAN50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Havens
April 05, 2018

Collision Repair Berger Team checked me in , assessed my car damage, gave me a expected finish date. My car was completed as stated and paperwork was prepped and ready More

by REBEPAHL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collision \ Body work
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