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Berger Chevrolet, Inc
Grand Rapids, MI
1,672 Reviews
Berger Chevrolet is a family-owned and -operated dealership that's proudly served Michigan drivers and the community since 1925. Visit our Chevy dealership in Grand Rapids, MI, for award-winning Chevrolet sales, service and financing you can trust!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,672 reviews
April 19, 2018
Very accommodating Assisted me with an issue caused by another body shop. Got me in THAT day and fixed all of my issues within hours! Excellent communication through out Assisted me with an issue caused by another body shop. Got me in THAT day and fixed all of my issues within hours! Excellent communication through out. More
by JOEL.SLACK.PT
Verified CustomerEmployees Worked With
Receptionist Mindy, Joe Christopher
April 19, 2018
These guys are great Absolutely appreciative of the service. I came in for a service engine soon light and they had me out of there within an hour. No charge it was under Absolutely appreciative of the service. I came in for a service engine soon light and they had me out of there within an hour. No charge it was under warranty. More
by Bradley D Jahnke
Employees Worked With
Adam Havens
April 19, 2018
Body Work I was involved in a deer/truck accident in February. I took my truck to Berger because that is where I bought it and I have also had past experience w I was involved in a deer/truck accident in February. I took my truck to Berger because that is where I bought it and I have also had past experience with them doing work on the wife's car. When I picked my truck up, a week earlier than they said, I was very impressed by the work done. i would recommend the body shop to everyone I know. Thank you for taking good care of my 2015 Silverado LTZ Z71. More
by SBEATTY13
Employees Worked With
Carrie in the body shop
April 18, 2018
New car free oil change Went in for free oil change on new car purchase. I was fortunate and was able to pull right in the oil change bay right away. They checked tire pressu Went in for free oil change on new car purchase. I was fortunate and was able to pull right in the oil change bay right away. They checked tire pressure and a few other items and I was done in about 10 minutes. Very friendly staff. More
by JRANGEL628
Employees Worked With
April 18, 2018
Oil Change I am glad they stopped the up-sell stuff when you come in for an oil change -- far less stressful and more pleasant. Thank you. I am glad they stopped the up-sell stuff when you come in for an oil change -- far less stressful and more pleasant. Thank you. More
by MONTGOMERY49323
Employees Worked With
Chelsea?
April 18, 2018
Tried to feed me Crap at first The Service Advisor Adam at first tried to feed me some crap at first because it's a new vehicle and I'm a female. Little did he know I come from a s The Service Advisor Adam at first tried to feed me some crap at first because it's a new vehicle and I'm a female. Little did he know I come from a service advisor background of 8 years and the only reason I purchased a Chevy was that I know that I'm able to work on them my self once it is out of warranty. My AC wasn't working. Every single person from Greg in finance tried to brush me under the rug. He tried to tell me that it doesn't work unless its 65 degrees outside. BULL. I should have been able to have cool air while driving not HOT AIR. So Adam in Service pulled my vehicle in, I also had a weather strip that was missing off my roof. He Immediately changed his demeanor once he felt my Heat/AC issue and that is was wrong! My weather strip was missing, which I thought it was loose when I orig. made my appointment. I was put into a Loaner, which they gave me a HUGE vehicle that was too big for me and it reeked of moldy bread or beer! Even the Car rental guy said something and check the entire vehicle for "bread" he said. Gross! They also gave me mileage limits of 100 miles when it was 120 just to get there an back. Ridiculous. After leaving at 10 am. I did not hear anything from service the rest of the day. The following day I waited until 10 am, and then I called Adam. He said they did order my Weatherstrip and it did come in and that he hadn't spoken with the tech about my ac but he was working on it and that I should hear something by noon. Adam did call around 11 am ish. told me my vehicle was done and then I told him to send it over to MJ for my cosmetic issues and the gas. MJ had the vehicle buffed but no gas was put into my vehicle. My radio settings were messed with, BASS and TREBLE were up all the way. Found where they took my dash apart and you can see the screwdriver marks or whatever they pride my dash apart with! SO THANKS BERGER FOR RUINING MY DASH! I'm just fed up with them I'm not returning. When I did bring the car back that was my Loaner, the rental car guy was rude and tried to tell me I parked to close to the curb and damaged the bumper. He then pulled it into the service lane to look at it better, and it was FINE! THAT'S WHAT YALL GET FOR PUTTING SOMEONE WHO IS 5'3 IN A HUGE xxx VEHICLE. The dealership knows I'm upset and hasn't done anything to make it right. More
by Candace Marie Brown
Employees Worked With
Jeremy Anderson, Adam Havens
April 18, 2018
Chevy rocks I had a great experience I had a car that I was not happy with and Berger Chevrolet took care of me so I bought a brand new Equinox and I love it very I had a great experience I had a car that I was not happy with and Berger Chevrolet took care of me so I bought a brand new Equinox and I love it very much no comparison in vehicles I recommend Equinox to everyone out there thank you Berger Chevrolet for being loyal to me More
by Monte Carlo USA
April 18, 2018
2018 Equinox Our Equinox has an engine light that keeps coming on due to a GM Software issue. My daughter was not happy that there is a problem that could not be f Our Equinox has an engine light that keeps coming on due to a GM Software issue. My daughter was not happy that there is a problem that could not be fixed right now, but that is not on the dealership. That is solely on GM and the engineers. Hope there is a fix soon. More
by Tammi F
April 18, 2018
Oil change quick lube The service was fast and the workers were friendly. The information was informative. I am happy to revive service at Berger because they know the car The service was fast and the workers were friendly. The information was informative. I am happy to revive service at Berger because they know the cars they sell well. More
by DILANGDON
Employees Worked With
Don’t remember the workers names
April 18, 2018
2016 Chevy Calorado Mark was very polite when he waited us. I'm very informative on options regarding our Chevy Colorado. Mark gave us a follow-up call to update us regar Mark was very polite when he waited us. I'm very informative on options regarding our Chevy Colorado. Mark gave us a follow-up call to update us regarding the service. More
by Merlyn
