Berge Volkswagen

We have been going to Berge Madza since 2015 when we got our first Mazda3. We showed up at the dealership at 7:22 pm.... they close at 8:00. Our first deal at Berge was a big deal for my girlfriend and to c our first Mazda3. We showed up at the dealership at 7:22 pm.... they close at 8:00. Our first deal at Berge was a big deal for my girlfriend and to calm her nerves I told the sales person at close that we were not going to close on the car without a Diet Coke. The sales person back in 2015 was "Are you serious?" and we replied, "yeah, you either get a a diet coke or we walk." We weren't serious, but the sales person had a diet coke he got from the nearby gas station ready at close. This was seriously the best experience we have had with a dealership. We have returned every two years to trade in our Mazda for a newer one. Each year, we remind the sales staff about the diet coke and they have not missed. Our recent trip was to Berge Volkswagen and we decided that we wanted something nicer. We showed up at 7:20 pm... 2 minutes earlier than normal. We were greeted by Jeff Wussler and of all the great car reps we have had, Jeff killed them all. He was instantly responsive to our needs and never made us feel bad for being there late. We were the only ones there. He energized the remaining sales staff and finance manager and got the Berge team humming. We never saw anything but smiles from everyone. We wound up buying an Atlas Cross-sport with the upgraded tech package with some Italian leather trim. The financing terms were EXACTLY what we expected and they threw in a wheel dipping to match our trim. We walked out with our new ride at 8:40 pm... 40 minutes past the dealership close. ...and true to our tradition, Jeff provided a diet coke at close. We are life long Berge buyers cause honestly... the $1.50 diet coke makes ALL the difference. Thank you Jeff, Thank you Berge! Bianca and Christoph More

Brandy was a great help to me at Berge. She was professional, proficient, worked well with her team to get me what I needed. She also explained everything to me so I understood the proces She was professional, proficient, worked well with her team to get me what I needed. She also explained everything to me so I understood the process and taught me a few tricks with me car. I really appreciated her work ethic and kind demeanor. - Laura More

While I was visiting the Phoenix area recently I developed a problem with the automatic trunk latch on my Tiguan. It was late in the afternoon on a Saturday and I needed to drive back to Tucson for developed a problem with the automatic trunk latch on my Tiguan. It was late in the afternoon on a Saturday and I needed to drive back to Tucson for an event that night. I contacted another dealer near my location, but they said they were closing and couldn't help me. I contacted Berge and although they too were getting ready to close they said if I could come over right away they would see what they could do. I arrived 15 minutes later and they immediately began to diagnose the problem. As it turned out the motor which drives the automatic trunk latch had malfunctioned and needed to be re-set. Although ADAM MUNOZ the Shop Foreman was getting ready to leave he spent the next 30 minutes re-programing the settings. If it were not for the generosity of both Adam and VINCE MEDINA his Service Manager we would have been stuck in the Phoenix area overnight and unable to get back to Tucson. They both decided it was more important to help me at a time of need rather than clock out and go home! In this day and age, where good service is at a premium, both Adam and Vince exemplify what good customer service is really all about! I could not thank them enough and will be forever grateful for taking it upon themselves to help me. They are both outstanding individuals and should be recognized as such by the Berge organization! More

We love them. Great customer service was from Brandie McKinnon. She was friendly and professional. McKinnon. She was friendly and professional. More

Great customer service from Rohaine Moore! Very professional! Unfortunately can not say the same from financial department, don’t remember his name but should be fired professional! Unfortunately can not say the same from financial department, don’t remember his name but should be fired More

Came home from vacation to find my driver's side mirror falling off. Spoke to Bob Herbold who quickly addressed my concerns and had me scheduled for repair. It was wonderful to be treated kindly after the falling off. Spoke to Bob Herbold who quickly addressed my concerns and had me scheduled for repair. It was wonderful to be treated kindly after the experisnce I had with a different VW service center that was closer to my home. I'll make the longer drive to come here for any other issues that may arise in the future! More

Greeting was excellent from Bob, great customer service, very detailed oriented, was on target with deliverables. All round, great experience. Hold on to Bob, Berge. very detailed oriented, was on target with deliverables. All round, great experience. Hold on to Bob, Berge. More

Ro was awesome! Earl was awesome too. Nicest guys you could ever meet! They provided me with the best deal available w/o haggle. Follow up was also great! I will go back to these guys for my next VW! could ever meet! They provided me with the best deal available w/o haggle. Follow up was also great! I will go back to these guys for my next VW! More

My experience with Berge Volkswagen was the best experience at an auto dealer I have had in my life. I've made several purchases before but this was the quickest, the easiest and with ZERO pressure. experience at an auto dealer I have had in my life. I've made several purchases before but this was the quickest, the easiest and with ZERO pressure. It did not hurt that I knew what I wanted but I also received the support and knowledge of Berge, it's staff and my sales agent Winifred. I 100% Recommend Win and Berge to anyone in need of a quick, no hassle, fair priced purchase. More

Jordan Davis was great to work with. He was extremely pleasant and interested in making my car buying experience terrific. pleasant and interested in making my car buying experience terrific. More