Berge Volkswagen

Anthony was extremely attentive and Matt was courteous and helpful. I will definitely send my family and friends to see these two excellent sales people. and Matt was courteous and helpful. I will definitely send my family and friends to see these two excellent sales people. More

I Don't Think the Customer Service Could Get Better Every time I have an appointment I don't think the customer service could get better, but it does. Greeted as if I was the most important customer. Th Every time I have an appointment I don't think the customer service could get better, but it does. Greeted as if I was the most important customer. That goes for my Service Rep., Bob as well. When I'm there and when I leave I always feel good. I never worry that the work isn't done correctly, it always has been, which is very impressive. I have always neglected to add my comments on the drivers that brought me home and picked me up but they have all been extremely polite, pleasant and made you feel comfortable. This time was no exception both employees were good representatives of Berg. My Service Rep., Bob has built a very trusting relationship with me and that matters a great deal. I have talked to several friends and relatives about the service I receive, they have said they will go to Berg when looking for their next car. More

Great Experience! I highly recommend you see AK at Berge VW if your looking for a new VW. He is straight forward, extremely knowledgeable, and willing to do what it tak I highly recommend you see AK at Berge VW if your looking for a new VW. He is straight forward, extremely knowledgeable, and willing to do what it takes to make it work for you. No wasted time or games, just tell him what your need are and he'll find a way to make it work. A truely great experience! More

Terrible Service...Absolutely Shameful I purchased my car in January of 2014 Berge VW. Upon purchasing and PDI, I noticed the passenger window was not operating correctly in it's one touch I purchased my car in January of 2014 Berge VW. Upon purchasing and PDI, I noticed the passenger window was not operating correctly in it's one touch up and down features. So, I notified them and they offered to fix it then, but I would not have the vehicle for another day or two. I needed the car for work and told them I will come back later. Well, I did and they said the part would need to be ordered as it is on back-order nationally. But, no one told me this until the day was half over. I called them, asking what is the status was when they said it needed a regulator and would have to be ordered, pick up your vehicle tomorrow morning. I am sorry but my work does not allow me to operate on a non-scheduled week so I needed to ask a relative to pick it up. That was in late February. YESTERDAY, March 31, I call, not them calling me, to ask why this strange email telling me SP Part 097 has arrived and I have been scheduled for Tuesday to have it repaired was sent? They said that the part was here and can be repaired. Great, right? No. Today I take it in to be repaired at 8:07 AM and was told it should be done around noon. I get a ride to work and skip lunch hoping for the car so I can take it instead. So, at 1:45 PM, I once again call them to find out the status. Response? Oh, your car needed another part that we had to order, it will not be done until tomorrow. Not once did I receive a phone call about the status and was hedging my day on getting it back before 4:30 PM, or when I head home. Now I was left wondering about transportation. Did they even remotely offer me a loaner? No! Did they ask if I needed a shuttle ride? No! Just be back tomorrow. Now I am left to bother my relatives to give me a ride. Brand new car, pathetic service. Never going to Berge VW after this. More

I have purchased three VWs from Berge over the past 4 years. My salesman, AK realizes that I know what I want, know almost as much about the cars as he does, and does not pressure me. He offers me compet years. My salesman, AK realizes that I know what I want, know almost as much about the cars as he does, and does not pressure me. He offers me competitive prices and no pressure. More

Great Customer Service! Fast and Friendly services by my sales consultant , David Riddle. This was my first time buying a car and I had a great experience at Berge Volkswagen. sales consultant , David Riddle. This was my first time buying a car and I had a great experience at Berge Volkswagen. More

Thanks to Bob Donaldson's pro-active thoroughness in checking over my vehicle while it was there, I was able to save time by not having to bring the car back, and oney by not having to pay another deduc checking over my vehicle while it was there, I was able to save time by not having to bring the car back, and oney by not having to pay another deductible under my warranty - he also gave recommendations for my next service and suggested another thorough inspection to catch any issues that could potentially crop up. The fact that he was willing to take my vehicle in for me was truly exceptional. I am very protective about my car, but he took care of her like she was his own. More

Great Customer Service. Fast and Friendly services by my sales consultant, David Riddle. This was my first time buying a car and I had a great experience at Berge Volkswagen. sales consultant, David Riddle. This was my first time buying a car and I had a great experience at Berge Volkswagen. More

Christian was very knowledgeable about the product and thoroughly described the process in a way that it was very professional. I appreciated him pointing out all the features and benefits of the vehicle thoroughly described the process in a way that it was very professional. I appreciated him pointing out all the features and benefits of the vehicle I ended up purchasing. His manager Brad was also very helpful and helped to make this entire process very enjoyable. More

I had such a wonderful experience with these guys! I came in with a busted Ford Focus that I had purchased a couple years back and was so worried about having a mode of transportation. The sales lady was so in with a busted Ford Focus that I had purchased a couple years back and was so worried about having a mode of transportation. The sales lady was so sweet and funny that it really made me feel better about my situation. Well they were able to get me in a new Jetta with a payment that I could afford and I got rid of my bucket Focus! I'm so excited that I don't have to pay for an oil change for the next three years. More