Berge Volkswagen

Terrible Service...Absolutely Shameful I purchased my car in January of 2014 Berge VW. Upon purchasing and PDI, I noticed the passenger window was not operating correctly in it's one touch I purchased my car in January of 2014 Berge VW. Upon purchasing and PDI, I noticed the passenger window was not operating correctly in it's one touch up and down features. So, I notified them and they offered to fix it then, but I would not have the vehicle for another day or two. I needed the car for work and told them I will come back later. Well, I did and they said the part would need to be ordered as it is on back-order nationally. But, no one told me this until the day was half over. I called them, asking what is the status was when they said it needed a regulator and would have to be ordered, pick up your vehicle tomorrow morning. I am sorry but my work does not allow me to operate on a non-scheduled week so I needed to ask a relative to pick it up. That was in late February. YESTERDAY, March 31, I call, not them calling me, to ask why this strange email telling me SP Part 097 has arrived and I have been scheduled for Tuesday to have it repaired was sent? They said that the part was here and can be repaired. Great, right? No. Today I take it in to be repaired at 8:07 AM and was told it should be done around noon. I get a ride to work and skip lunch hoping for the car so I can take it instead. So, at 1:45 PM, I once again call them to find out the status. Response? Oh, your car needed another part that we had to order, it will not be done until tomorrow. Not once did I receive a phone call about the status and was hedging my day on getting it back before 4:30 PM, or when I head home. Now I was left wondering about transportation. Did they even remotely offer me a loaner? No! Did they ask if I needed a shuttle ride? No! Just be back tomorrow. Now I am left to bother my relatives to give me a ride. Brand new car, pathetic service. Never going to Berge VW after this. More

I have purchased three VWs from Berge over the past 4 years. My salesman, AK realizes that I know what I want, know almost as much about the cars as he does, and does not pressure me. He offers me compet years. My salesman, AK realizes that I know what I want, know almost as much about the cars as he does, and does not pressure me. He offers me competitive prices and no pressure. More

Great Customer Service! Fast and Friendly services by my sales consultant , David Riddle. This was my first time buying a car and I had a great experience at Berge Volkswagen. sales consultant , David Riddle. This was my first time buying a car and I had a great experience at Berge Volkswagen. More

Thanks to Bob Donaldson's pro-active thoroughness in checking over my vehicle while it was there, I was able to save time by not having to bring the car back, and oney by not having to pay another deduc checking over my vehicle while it was there, I was able to save time by not having to bring the car back, and oney by not having to pay another deductible under my warranty - he also gave recommendations for my next service and suggested another thorough inspection to catch any issues that could potentially crop up. The fact that he was willing to take my vehicle in for me was truly exceptional. I am very protective about my car, but he took care of her like she was his own. More

Great Customer Service. Fast and Friendly services by my sales consultant, David Riddle. This was my first time buying a car and I had a great experience at Berge Volkswagen. sales consultant, David Riddle. This was my first time buying a car and I had a great experience at Berge Volkswagen. More

Christian was very knowledgeable about the product and thoroughly described the process in a way that it was very professional. I appreciated him pointing out all the features and benefits of the vehicle thoroughly described the process in a way that it was very professional. I appreciated him pointing out all the features and benefits of the vehicle I ended up purchasing. His manager Brad was also very helpful and helped to make this entire process very enjoyable. More

I had such a wonderful experience with these guys! I came in with a busted Ford Focus that I had purchased a couple years back and was so worried about having a mode of transportation. The sales lady was so in with a busted Ford Focus that I had purchased a couple years back and was so worried about having a mode of transportation. The sales lady was so sweet and funny that it really made me feel better about my situation. Well they were able to get me in a new Jetta with a payment that I could afford and I got rid of my bucket Focus! I'm so excited that I don't have to pay for an oil change for the next three years. More

Our salesperson, Dan, was fantastic. He was honest and understanding. Mark also helped us with the final price and he did a fantastic job. Overall, the salespeople were great. understanding. Mark also helped us with the final price and he did a fantastic job. Overall, the salespeople were great. More

Christian is a personable sales person who is informative but doesn’t pressure customers into something they don’t want. He found exactly the car I was looking for and worked hard to get the price I wanted. but doesn’t pressure customers into something they don’t want. He found exactly the car I was looking for and worked hard to get the price I wanted. More

I recently purchased a pre-owned Volkswagen from Berge. The team there were excellent no high pressure sales just professionalisim from start to finish. Great dealership Great cars. The team there were excellent no high pressure sales just professionalisim from start to finish. Great dealership Great cars. More