Benzel-Busch Motor Car - Service Center

It was urgent to get my car back quickly and it was handled expeditiously. Thank you. I will always use Benzel-Busch. They’re the best! handled expeditiously. Thank you. I will always use Benzel-Busch. They’re the best! More

Purchased a CPO 2018 GLE43 . I purchased the vehicle as I was assured it was in perfect condition. On that assurance I didn't haggle on the price. I picked the vehicle up in the rain. When I looked at it for was assured it was in perfect condition. On that assurance I didn't haggle on the price. I picked the vehicle up in the rain. When I looked at it for the first time in daylight I noticed the drivers side door was damaged, and repaired poorly. I brought this to the attention of my salesman, I then brought the car back in and the CPO sales manager agreed the repair wasn't up to CPO standards. I brought the car back in to drop off at the body shop. After a week I picked it up it was again raining and it appeared ok,. On the way home I noticed that the repair wasn't up to standards. It was once again repaired poorly with body filler. During this process I went to two other Mercedes certified body shops and was told that the only way to repair it properly was to replace the door skin. I told them this when I dropped it off to be repaired, and even showed them a repair estimate stating that. I was told 'don't worry we will make it right' Well they haven't. I live 110 miles from the dealership and this took a total of 4 trips to get to this point. All I want them to do is fix it properly, is that asking too much? My only recourse is to now file a complaint against the dealership and get it fixed myself. I would be very careful buying any vehicle from this dealership. More

They never disappoint! From sales to service- always happy dealing w them. Talia is great in the sales dept & everyone I’ve dealt w in service is equally as good happy dealing w them. Talia is great in the sales dept & everyone I’ve dealt w in service is equally as good More

Excellent service from Chris IsemanExcellent service Excellent service from Chris Iseman Excellent service from Chris Iseman Excellent service from Chris Iseman Excellent service from Chris Iseman E Excellent service from Chris Iseman Excellent service from Chris Iseman Excellent service from Chris Iseman Excellent service from Chris Iseman Excellent service from Chris Iseman More

I had to wait over three hours for roadside assistance there were no loaners I had to wait four days for one other than that service was good there were no loaners I had to wait four days for one other than that service was good More

As Always very Helpful, Timely service with no surprises. Always willing to accommodate, my schedule. They know my name, the car and always provide friendly service. Always willing to accommodate, my schedule. They know my name, the car and always provide friendly service. More

Service is always excellent! No wait time. I trust my Smart Car in their hands. Always efficient and courteous. Always kept informed as to the progress. Smart Car in their hands. Always efficient and courteous. Always kept informed as to the progress. More

Brakes and rotors were at end of life. Worked with service advisor and made appointment. Dropped off car and was provided with loaner. Work was completed next day. Friendly and courteous people. W service advisor and made appointment. Dropped off car and was provided with loaner. Work was completed next day. Friendly and courteous people. Whole process hassle free. More

MB extended warranty issue. Paid 4k for x warranty only to be charged 2.5k for a repair. I have purchased 11 Mercedes since 2002. I expected better service or at least an allowance for this repair. By th to be charged 2.5k for a repair. I have purchased 11 Mercedes since 2002. I expected better service or at least an allowance for this repair. By the way, I had the exact same problem with a 2015 S Class. It seems to me that MB should take responsibility that this is a recurring problem. I am not comfortable to refer anyone to buy a car from your dealership. Neither will I. More

Service is not what used to be…Everything is slow…I Service is not what used to be… Everything is slow… I bought a mew car… you expect the salesman to show me how to used the car??? Well it never h Service is not what used to be… Everything is slow… I bought a mew car… you expect the salesman to show me how to used the car??? Well it never happened.. I cam back twice and still did not get help… I am very unhappy… You want to save money at my cost??? Will kit happen again… More