Benzel-Busch Motor Car - Service Center

I understand it’s a car shortage but that shouldn’t stop the professionalism. Especially from management I had an issue with the front desk and the manger Joe H just referred me to sales. the professionalism. Especially from management I had an issue with the front desk and the manger Joe H just referred me to sales. More

Nothing against my Service Advisor Dave Tangen as he is always helpful. But my car was returned to me without a wash. With the ongoing work outside where concrete was being blasted my car was returned to m always helpful. But my car was returned to me without a wash. With the ongoing work outside where concrete was being blasted my car was returned to me dirtier than I had dropped it off. Also while driving I always check my tire pressure to ensure they have been inflated to the correct PSI after a service. I noticed 3 out of 4 tires were in the correct PSI range 35-40 PSI. Except my right rear tire was at 31 PSI . I didn't think anything of it at the time and said they probably just didn't inflate it correctly. From the time I got my car back, I parked it in my garage where it sat for 2 days. Monday morning when I went to start it up, after a few minutes, I received a low tire pressure where the reading came back at 28 PSI. I took it to a tire repair shop where they found a Hard piece of Plastic embedded in the tread causing it to puncture a hole creating a slow leak. Overall not a great experience. More

I had a unique problem with wheel locks on my 2009 s550. Chris Iseman personally found the wheel lock key at an outside automotive store to unlock the wheels. This kind of attention to detail and personal c Chris Iseman personally found the wheel lock key at an outside automotive store to unlock the wheels. This kind of attention to detail and personal caring is exemplary today. This type of service is what makes me a loyal customer of Benzel-Busch for the purchase of my next s class Mercedes. More

Service advisor David Nieves was great. Made the process easy and quick. Definitely recommend him easy and quick. Definitely recommend him More

David (My Service Advisor) was very kind and helpful. He is always welcome me and help me with any concerns. The same for the customer service person that reschedule my appointment to a more convenient ti is always welcome me and help me with any concerns. The same for the customer service person that reschedule my appointment to a more convenient time. My sales person Giovanni always reach out and answer my questions. Even on Sundays. This team is the best I have worked with. More

Service was exceptional! As always, Sossio delivered top-notch service, wonderful experience overall at Benzel-Busch! top-notch service, wonderful experience overall at Benzel-Busch! More

It was a pleasure to work with Tyler (Auto body), who is focused and efficient. focused and efficient. More

Took 8 days of possession of vehicle for them to look at car. I understand some employees got quarantined for Covid. Took me coming into dealership to retrieve my EZ PASS to find out. Was not notified abou car. I understand some employees got quarantined for Covid. Took me coming into dealership to retrieve my EZ PASS to find out. Was not notified about issue. Had to wait over 30 min for EZ pass. Even after calling prior to arrival by 20 min. After part received it took an appropriate time to fix it of approx 48 hrs Only reason I am giving 3 instead of 1 star is because of the COVID issue More

Dealing with the sales department at the beginning of the year when I purchased my car had been a pleasure. This was my first experience dealing with service and this department was just as outstanding. the year when I purchased my car had been a pleasure. This was my first experience dealing with service and this department was just as outstanding. My service advisor was David Nieves and his professionalism, knowledge and friendly demeanor made the whole experience effortless. My car was repaired quickly, the problem explained clearly to me and I received timely messages as to the progress. It is understandable why Benzel Busch of Englewood is so highly rated. More

I had a great experience purchasing my Mercedes from Benzel Busch. Jerry and Salvino were excellent and made the process very smooth, making my birthday extra special! Don’t waste your time going to oth Benzel Busch. Jerry and Salvino were excellent and made the process very smooth, making my birthday extra special! Don’t waste your time going to other dealers, like I did... go straight here and thank me later. More