Benzel-Busch Motor Car - Service Center

Complete con artists, they gave me a service price over the phone, I go in and find out they are short staffed and takes me 2 1/2 hours for me to get a service loaner that I never asked for. Then, upon get the phone, I go in and find out they are short staffed and takes me 2 1/2 hours for me to get a service loaner that I never asked for. Then, upon getting a service advisor he told me my services were gonna be $200 more than what I was initially told. My family and I will no longer be getting servicing from them, they’re horrible. More

I am satisfied all the time. Very good service and kind people all the time Very good service and kind people all the time More

Efficient with the time it took to get the work completed. Great communication! Easy appointment process. completed. Great communication! Easy appointment process. More

Had one tire and one wheel rim replaced. I have wheel and tire insurance. I am supposed to be financially responsible, at most, for $50 deductible, yet I was forced to sign and acknowledge I I have wheel and tire insurance. I am supposed to be financially responsible, at most, for $50 deductible, yet I was forced to sign and acknowledge I would be responsible for all costs, beyond what the insurance company agrees to pay, which they said may exceed the deductible because dealer charges full list price. Makes no sense. I've never had this happen before, and I have visited other dealerships, including the flagship dealer in NYC. Was told I should also pay for a wheel alignment which they charge almost $300! I had it professionally done for $118.00 down the street. Car was returned yet all 4 tires showed on dash console as needing air! Dealer insisted the correct amount of air was in the tires, to which I responded that was impossible, or the dash "flat tire" symbol wouldn't have come on. They sent a very nice guy to my house (less than 5-min away) to properly inflate the tires. Just a lot of needless drama that could have been avoided.. Herb Karlitz More

Excellent service, extremely clean and wouldn’t go anywhere else. Very professional at all stations anywhere else. Very professional at all stations More

Orlando took great care of me & my MB GLC that's why I have been a customer foe 25 years! why I have been a customer foe 25 years! More

Wonderful service and friendly, professional people. Will be going back when I need a service. Will be going back when I need a service. More

They always make bringing your car in for service quick and easy experience. Everyone is courteous! and easy experience. Everyone is courteous! More

Valet service was reliable and quick. Car was brought back cleaned and vacuumed. All concerns were addressed. Car was brought back cleaned and vacuumed. All concerns were addressed. More

It was an easy process although I didn’t enjoy the experience with the device manager. He was an old white man and tried to mansplain things to me. He didn’t even tell me when my car was going to be r experience with the device manager. He was an old white man and tried to mansplain things to me. He didn’t even tell me when my car was going to be ready! I had to text the next day to Check in. I rather not have the same Service person going forward. Everyone else was great and friendly this man judged me and made me feel uncomfortable. More