Benzel-Busch Motor Car - Service Center

The scheduling of my first service was effortless. The driver brought my loaner car on time and brought it back in perfect condition. It was an amazing experience. The driver brought my loaner car on time and brought it back in perfect condition. It was an amazing experience. More

I have been a customer here for 30 years. They are nice and always helpful. They are nice and always helpful. More

I still have paint on my interior Of my back doors. That needs to be cleaned off and took longer than necessary for my service That needs to be cleaned off and took longer than necessary for my service More

Needs to improve us timer service. It took over a month to get car fixed and no one ever. All to provide update on the car. It took over a month to get car fixed and no one ever. All to provide update on the car. More

I had made a reservation for an Express Service at 9:30AM. I got there at 9:18 and waited as they told me to do. But it was not until 10:20 they said they found my car and can do the job by 12 Noon. 9:30AM. I got there at 9:18 and waited as they told me to do. But it was not until 10:20 they said they found my car and can do the job by 12 Noon. I was very upset as the Express Service for Service B is supposed to be guaranteed in 1 hour, so I told the Rep. that I will bring my car another day and asked for my car. He came back and said that they already started the service and that he can have the car ready in one hour if I do not get the car wash. So I accepted to wait one more hour. The car was finally ready at 11:25 AM. I asked him about the Guarantee and he said that it is from the time I sign the document. I told him that I was ready to sign the document when I arrived, so I told him that it is not my fault that I waited 1 hour for them to find my car which I brought 1 hour ago. What kind of service is this? I don't blame the Rep but I blame the company system. More

Complete con artists, they gave me a service price over the phone, I go in and find out they are short staffed and takes me 2 1/2 hours for me to get a service loaner that I never asked for. Then, upon get the phone, I go in and find out they are short staffed and takes me 2 1/2 hours for me to get a service loaner that I never asked for. Then, upon getting a service advisor he told me my services were gonna be $200 more than what I was initially told. My family and I will no longer be getting servicing from them, they’re horrible. More

I had a great experience with Matthew. He is very knowledgeable and professional of what he does. No other dealership compare to Benzel and Busch! Thank you Matthew Paparazzo!!! You made m He is very knowledgeable and professional of what he does. No other dealership compare to Benzel and Busch! Thank you Matthew Paparazzo!!! You made my purchase with ease! More

I am satisfied all the time. Very good service and kind people all the time Very good service and kind people all the time More

Efficient with the time it took to get the work completed. Great communication! Easy appointment process. completed. Great communication! Easy appointment process. More

Had one tire and one wheel rim replaced. I have wheel and tire insurance. I am supposed to be financially responsible, at most, for $50 deductible, yet I was forced to sign and acknowledge I I have wheel and tire insurance. I am supposed to be financially responsible, at most, for $50 deductible, yet I was forced to sign and acknowledge I would be responsible for all costs, beyond what the insurance company agrees to pay, which they said may exceed the deductible because dealer charges full list price. Makes no sense. I've never had this happen before, and I have visited other dealerships, including the flagship dealer in NYC. Was told I should also pay for a wheel alignment which they charge almost $300! I had it professionally done for $118.00 down the street. Car was returned yet all 4 tires showed on dash console as needing air! Dealer insisted the correct amount of air was in the tires, to which I responded that was impossible, or the dash "flat tire" symbol wouldn't have come on. They sent a very nice guy to my house (less than 5-min away) to properly inflate the tires. Just a lot of needless drama that could have been avoided.. Herb Karlitz More