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Benzel-Busch Motor Car - Service Center

Englewood, NJ

4.1
2,256 Reviews

2,256 Reviews of Benzel-Busch Motor Car - Service Center

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October 03, 2022

Scott Bateman is the best and I will miss him. He always went the extra step, accommodated my schedule on last minute notice and explained everything so that I understood what was happening. More

by Judy Vance
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
Oct 07, 2022 -

Benzel-Busch Motor Car responded

HI Judy, Thank you for recognizing Scott for his hard work and professionalism. We are sad to see him leave our Englewood location but extremely happy that he is still with our Benzel-Busch family of dealerships. Scott now works at our Mercedes-Benz location in Harriman NY. We look forward to exceeding your expectations just like Scott has in the past. Regards, Michael Hill

October 03, 2022

It is always a pleasant experience at Benzel-Busch, maybe with the exception of the bill, but that's the nature of the beast. More

by mozhan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Powell
October 03, 2022

Excellent service, help,and advice. I have been a customer for over 22 years and I always work with John Meyer and Dave Tangerine. They are outstanding. More

by Dolores13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Tangen, John Meyer, Carlos Gonzalez
Oct 06, 2022 -

Benzel-Busch Motor Car responded

Thank you for sharing your experience. We truly value our long term relationship with you. Regards, Michael Hill

September 30, 2022

My experience of having collision repairs was so bad that I canceled my purchase order for a new car from this dealer as I can't fathom having to rely on them again should something happen. Adding insult to More

by screenname88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tyler Stephanik
September 30, 2022

Outstanding service and promptly fixed the concern. The customer waiting area is good and clean. More

by shinernie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Iseman
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2022

Rob, Neil and Chris were great to work with. Everything that needed to be done was handled professionally and I'll be back the next time my car needs service. More

by BRADDONMOYER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Iseman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2022

Chris was efficient and pleasant to be around! Tom Shanley also expedited my service and made servicing my car even more pleasant! More

by BUCK156
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Iseman
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2022

Excellent service Great concierge Good detail missed a few spots However The issues haven’t been resolved I will drive into the shop & show them More

by BLUESLIDER2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Giovanni Barbaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David service excellent Michael delivered car with Ramiro excellent
September 26, 2022

The service team very professional, got the job done properly and they have excellent customer service More

by Paramus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sossio Sole
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 22, 2022

Exceptional customer service , timely and how everyone approach to the client….thank you for keeping this name as the highest. More

by OKA119
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Torell
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