Benzel-Busch Motor Car - Service Center

Excellent service, fast, friendly and always accommodating. Highly recommend this group. Always available and timely accommodating. Highly recommend this group. Always available and timely More

The service was great, they looked into my vehicle the following day. Gave me updates on the status of my vehicle during service and let me know as soon as my vehicle was ready to pickup. They gave me a g following day. Gave me updates on the status of my vehicle during service and let me know as soon as my vehicle was ready to pickup. They gave me a great loaner for the time of my service. More

Mona was excellent! !! Thank you for your help Mona. Very professional and sweet. Will be returning !! Thank you for your help Mona. Very professional and sweet. Will be returning More

Always easy to schedule and then enter the service area with friendly and efficient staff directing and taking the car. And the express service, even for a quick, adjustment, is awesome. with friendly and efficient staff directing and taking the car. And the express service, even for a quick, adjustment, is awesome. More

I took my GL450 Mercedes for service and rim conditioning and I had to constantly stay on top of my service advisor because he would not call or text me back. After 2 1/2 weeks I texted him asking what was and I had to constantly stay on top of my service advisor because he would not call or text me back. After 2 1/2 weeks I texted him asking what was happening with my vehicle to which he finally replied, your car is done and i will call you later to schedule a pick-up. That day was on a Monday, by Thursday I called him again and didn’t hear back from him, so I called Sossio the sales mgr to complain and decided to just go on that Saturday to pick up my vehicle. When they delivered it to me, it was covered in leaves and i told the guy how could you give me my car looking like that, he then asked the valet guy to take the car to wash. When the car was done, I got in it and drove off, and no one said a xxxx word. This was the worst experience at a Mercedes’ dealership that I have encountered and don’t think I will returning. I will also be informing my friends and family who have a mercedes, never to get their car serviced at Benzel. More

Excellent service. I highly recommend.They were quick to response, great communication throughout the process. I highly recommend.They were quick to response, great communication throughout the process. More

Terrible customer service.   First of all, it took over a month to book an appointment. I got there on time and checked in, was waiting to get help so i can talk to my advisor,   First of all, it took over a month to book an appointment. I got there on time and checked in, was waiting to get help so i can talk to my advisor, Waited over 25 minutes and had to approach the guest service for assistance. I waisted over an hour waiting to get a loaner and its one hour too long. I totally understand that they were busy but when customers after me were getting loaners first, that don't make sense at all. So I respectfully asked for my keys and took my business to Mercedes in Paramus.  I will never do business with Benzel again! What a terrible experience.  Unfortunately, I can't post this message with zero star which is what they deserve!  Always remember, your clients is why you guys are in business so take care of them!!  More

From the sales representative to all aspects of customer care, this dealership is top shelf! care, this dealership is top shelf! More

Great service thanks to my advisor David and maintenance team. I dropped off my car, received a loaner, came back and picked up my car maintained and fixed within less than a week. team. I dropped off my car, received a loaner, came back and picked up my car maintained and fixed within less than a week. More

David Tanger was great. All good, great communication, thorough work, timely results, always a pleasure! All good, great communication, thorough work, timely results, always a pleasure! More