Benzel-Busch Motor Car - Service Center

Service call turns into a new GLC After turning my GLK in for service, and waiting for our loaner auto, my wife and I went to visit our preferred sales person, Peter Poliandro. After After turning my GLK in for service, and waiting for our loaner auto, my wife and I went to visit our preferred sales person, Peter Poliandro. After our chitchat he advised that we had only 5 months left on our leased GLK. He then told us about the deletion of 5 months charges and turn in fee, if we leased a new auto. Well, Benzel-Busch now has the GLK and we have a new GLC. All thanks to Peter Poliandro. As far as your service department is concerned, you have top notch people taking excellent care of all the autos passing through. Regards, Arthur Carlotti More

Miscommunication I had no problem with the service. The problem was that Devin called told my loaner was sold and that they wanted the car back, they would give me an I had no problem with the service. The problem was that Devin called told my loaner was sold and that they wanted the car back, they would give me another loaner. I requested that he contact Chris Iseman since Chris said it would be ready yesterday morning. Devin then called me back and told me that me car would not be ready for a few days. So they sending a driver to pick up the loaner and give me a new loaner. I then called service and spoke with one of the front desk people. I left a message for Chris and he called me back in a few minutes to tell me my call was ready. He did not talk to Devin. If I was give the correct info I could have the down to you 15 or 20 minutes as it turns out it was closed 60 to 90 minutes. More

Satisfaction Guarantee!! I have been a customer for so long ... couldn't imagine myself dealing with another dealership ... unless I purchase something Benzel Busch doesn't of I have been a customer for so long ... couldn't imagine myself dealing with another dealership ... unless I purchase something Benzel Busch doesn't offer ... My Service advisor, Jonathan was professional ... but I have dealt with many Advisors there and they are all good. More

Service A Excellent, Chris Isman is fantastic! Highly recommended. Juan is absolutely delightful upon arrival. Always a pleasant experience having to bring m Excellent, Chris Isman is fantastic! Highly recommended. Juan is absolutely delightful upon arrival. Always a pleasant experience having to bring my car in for service. More

Love your service Very good service. Was fast & efficient where everyone was very attentive to our concerns. Went beyond my tire problem and fixed the rims as well. Very good service. Was fast & efficient where everyone was very attentive to our concerns. Went beyond my tire problem and fixed the rims as well. More

Tom was terrific. Service men equally great Outstanding Tom diffused my frustration with another service person ( Jonathan ) he did not return my calls to answer my concerns. Tom handled everyth Outstanding Tom diffused my frustration with another service person ( Jonathan ) he did not return my calls to answer my concerns. Tom handled everything. Thank you More

Great service and efficient works Got a very quick srrvice and greay service at a short timing ( at the last minute appointment) all service department are very kind and generous. Ad Got a very quick srrvice and greay service at a short timing ( at the last minute appointment) all service department are very kind and generous. Additionally refreshments are awosome! ! More

Excellent Service My service advisor was very helpful and very knowledgeable about Mercedes. Since I bought my car two years ago from another dealer and serviced by tha My service advisor was very helpful and very knowledgeable about Mercedes. Since I bought my car two years ago from another dealer and serviced by that dealer, my car had always been running a little rough. All along I thought that was normal since it was more on a sporty side (E550 Convertible). I had mentioned this from the dealer a got the car, they said the car was perfectly alright (Ok). Anyway, when I brought my car at Benzel Busch for my 50K miles service, my service advisor upon starting the car, knew right away there was something wrong with my car (the roughness). Now, my car rides and runs like new. Excellent job! More

Excellent and reassuring!! Service was excellent and Cris Eismann is an the best. I love my car the SL550. I can 't stop presiding the car. The drive and appearance is wonderful Service was excellent and Cris Eismann is an the best. I love my car the SL550. I can 't stop presiding the car. The drive and appearance is wonderful!! More

Great service, quick service…as always. The recent visit to Benzel-Busch was for a tire change. The gentleman who handled our service was extremely courteous, helpful and got us in and ou The recent visit to Benzel-Busch was for a tire change. The gentleman who handled our service was extremely courteous, helpful and got us in and out as quickly as possible. Always a pleasure at this dealership. Snack was excellent as well. More