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Benzel-Busch Motor Car - Service Center
Englewood, NJ
2,256 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,256 Reviews of Benzel-Busch Motor Car - Service Center
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August 15, 2019
Service completed successfully and on time . John Powell was very helpful. Everyone I encountered was friendly and helpful. I appreciate the use of the loaner car which was spotless. . John Powell was very helpful. Everyone I encountered was friendly and helpful. I appreciate the use of the loaner car which was spotless. More
by mbg75
Employees Worked With
John Powell
August 15, 2019
David Tengen Leads the WAY! I have been dealing with Benzel Busch since 2001. Most of the Time with David Tengen who is an invaluable resource for your organization. Always extre I have been dealing with Benzel Busch since 2001. Most of the Time with David Tengen who is an invaluable resource for your organization. Always extremely, immensely helpful, never flusterred, will never rush your clients and do his best. After buying four cars from you , i had to, unfortunately, buy the fifth Mercedes - Benz from another Dealership. Yet, David accepted me with a joke and a smile and serviced me excellently, as always. I cannot praise Mr, Tengen enough: I wish I had people like him, in front line client service ,in my organization. All the people I have added below in your service organization are great individuals. All super professional in every way.! But I will tell you one of my reason for sticking with the Brand and your Dealership Is two words_ DAVID TENGEN More
by Loyal Customer
Employees Worked With
Other Employees :
David Tengen, Mr.Sosyo. Mr. Diego Cruz, Mr. Chris Isenman, Aateef ( who I don't see much of, these days). .
August 02, 2019
Excellent Serviice! Handled any issues comfortably. Addressed all of my service needs and any questions with easy explanation. Frank Armando was the great service man. Handled any issues comfortably. Addressed all of my service needs and any questions with easy explanation. Frank Armando was the great service man. I’ll return to him to get the car service More
by JR
Employees Worked With
Frank Armando
August 02, 2019
My car was totaled and Niel in your collision dept was fantastic. He was always able to help us in this very difficult time .He was always pleasant and very knowable. and Niel in your collision dept was fantastic. He was always able to help us in this very difficult time .He was always pleasant and very knowable. More
by Brenny
Employees Worked With
Niel in collision dept
July 28, 2019
First service experience at Benzel-Busch We brought our 2016 smart ForTwo for service after great disappointment with our old dealer. Was greeted promptly and courteously by our service writ We brought our 2016 smart ForTwo for service after great disappointment with our old dealer. Was greeted promptly and courteously by our service writer. He explained all that would be done and the cost up front. Car was ready on time and cleaner than I'd ever seen it. More
by jeff42
Employees Worked With
Scott Bateman
July 24, 2019
Fantastic Dealership, excellent service Tim Torell is the man. Everyone at this dealership is first class in regards to excellent and professional service. Will come back the next time I nee Tim Torell is the man. Everyone at this dealership is first class in regards to excellent and professional service. Will come back the next time I need service. More
by fuzzybear42
Employees Worked With
Tim Torell
July 20, 2019
Excellent Service Exceptional customer service. They were extremely efficient and friendly in completing my service. They made things easy and convenient and I felt the Exceptional customer service. They were extremely efficient and friendly in completing my service. They made things easy and convenient and I felt they were very honest in their work. More
by Englewood
July 20, 2019
Wow, great service experience Very pleased with the service dept. efficient drop off of my car; attentive to the items I wanted them to look at - and they fixed them all; readily p Very pleased with the service dept. efficient drop off of my car; attentive to the items I wanted them to look at - and they fixed them all; readily provided a loaner car. More
by MDL
Employees Worked With
Tim Torell, John Powell
July 17, 2019
Recall Great customer service and fast turnaround. Thankful for loaner car and free car wash each and every time we come in. Recommend dealer to other people Great customer service and fast turnaround. Thankful for loaner car and free car wash each and every time we come in. Recommend dealer to other people. More
by Carfun
Employees Worked With
Chris Iseman
July 17, 2019
Chris handled my car from start to finish, what a pleasure! Starting from roadside assistance for a flat tire until i was out of there i have no complaints at all.The only problem was when Chris came to me and Starting from roadside assistance for a flat tire until i was out of there i have no complaints at all.The only problem was when Chris came to me and said the car was ready we both waited curbside for 25 mins which was annoying. More
by skinnyguinea
Employees Worked With
Chris Iseman
