Benzel-Busch Motor Car - Service Center

Great Service! Our Service Advisor, Scott Bateman, was very knowledgeable and professional. He took time to understand what our concerns were and explained what the Our Service Advisor, Scott Bateman, was very knowledgeable and professional. He took time to understand what our concerns were and explained what their course of action would be to remediate our issue. He provided timely status updates which was very helpful. More

Updated Review from a month ago : So I get a call a week after writing the review below & the service advisor promises to reimburse me for the additional expense that was incurred : So I get a call a week after writing the review below & the service advisor promises to reimburse me for the additional expense that was incurred. Only condition is I remove my review. Even though nothing was going to reimburse me for my aggravation, I agreed & removed my review from dealerrater.com However, about 3 weeks have passed after him promising to send me a check, NO check was sent out. Anyway, so a place w/ a manager that can’t even keep his word is NOT worth brining my business to. You can keep the extra money you ripped off from your customer and I will never bring you any business ever, period. And I shall promise to spread your deed to everyone I meet along the course of my life, how crappy you treat your customers that bring you business. Below is my review left from a month ago. ————————————————————— Brought in my car for tire problems. I have purchased the tire insurance when I purchased the car, so I brought it in thinking they’d replace it and I go on my way. However, the service advisor Chris Iseman from the beginning, was very unprofessional and treated me like I was below him. However, since I had a complete flat, I didn’t want to bring my car over to a different dealership. (I actually have a friend working as a service advisor at Mercedes of Paramus, in which he would’ve took care of me, without any issues) Anyway, Chris says it will take approx. 90 minutes and I left the car with him. In a couple hours, I get a call saying my car is all done and for me to come pick it up. Even up to this point, I was never told that there would be any additional costs associated with this incident. I go to pick up the car, he gives me an invoice of $112.xx, saying I have to pay this difference since the tire insurance company only pays them up to a certain amount and his cost is much higher. Now, over the past 25 years I’ve started driving Mercedes, BMW & Audi’s w/ tire insurance, I’ve never heard of such a thing. Funny thing is, I even had my last tire claim done at the same dealership with a different service advisor, and I was never charged anything!! When asked to speak to a manager, Chris Iseman said he is the manager for the day. At this point, there was no point in arguing with him any longer. I paid my bill, and walked out. Only then, he actually says, “have a nice day, sir” When I spoke to my friend who is a service advisor at a different dealership, he said this is not right how I was charged extra & that they should’ve explained all the charges prior to working on the car. Also, “they shouldn’t charge u tax either because the insurance company doesn’t pay tax. U paid the tax when u bought the warranty. Well, gues what. Live and learn. F*** that place.” Come January is the time for me to lease a new car & I’ve been getting calls from Benzel Busch to lease my next car from them. I used to live closer to Mercedes of Paramus, but now live much closer to Benzel Busch & was going to lease from them. Well guess what, they ain’t getting my business after this incident. I’ve never felt so belittled when taking my car in for service at any dealership. It’s unprofessional how they don’t tell you the estimate before they actually work on the car & for them to shove the bill to your face when you actually come to pick up the car. And this will spread to anyone and anybody I meet along the course of my life. More

Great Service Great service as always. Everything was perfect as usual. Thank you. The valet service, Carcierge Valet, was also a very big help. They’re an Excellen Great service as always. Everything was perfect as usual. Thank you. The valet service, Carcierge Valet, was also a very big help. They’re an Excellent company. More

Service AMG SL John Powell is always excellent in scheduling and making sure everything is perfect. Our visits to the service department are always excellent. Th John Powell is always excellent in scheduling and making sure everything is perfect. Our visits to the service department are always excellent. The waiting area is always impecably clean and all the staff members are always gracious and accomodating More

2018 C300 4matic Service B1 Very pleased with the Service. Happy to view my car as it was being worked on. Service advisor, Harold was very knowledgeable & answered all my ques Very pleased with the Service. Happy to view my car as it was being worked on. Service advisor, Harold was very knowledgeable & answered all my questions. He was transparent about the cost upfront & there were no surprises at the end with the bill. Will service my other car here as well. Thank you. More

Service Team was very helpful. They were responsive and fixed the problem. Also, my wait was pleasant too. Coffee, snacks etc. Would only buy/lease fro Team was very helpful. They were responsive and fixed the problem. Also, my wait was pleasant too. Coffee, snacks etc. Would only buy/lease from Benzel...and we have choices. ☺️ More

ML MB63 broken Air Compressor BB customer since 2007 year. Service was done well, Tim was knowledgeable and helpful. Juan is always there to greet - friendly and professional. BB customer since 2007 year. Service was done well, Tim was knowledgeable and helpful. Juan is always there to greet - friendly and professional. Coffee was very refreshing, and hot-chocolate for my kids in "kinder room" makes the whole experience 'Family like/friendly!' More

Service B I arrived an hour earlier than my service appointment time but was still welcomed. My service representative was efficient and courteous and I complet I arrived an hour earlier than my service appointment time but was still welcomed. My service representative was efficient and courteous and I completed the necessary paperwork for a loaner car. Mr Torrill suggested I include a tire rotation for $185 which I agreed to only to call and cancel when I got home. There was no problem with this change. My loaner car was clean new and beautiful. I returned the car when my service was completed later the same day. More

Smooth servicing Because Benzel Busch has complete records of my vehicles; they were able to determine that I did not need a full blown tune-up at this time. Therefor Because Benzel Busch has complete records of my vehicles; they were able to determine that I did not need a full blown tune-up at this time. Therefore, I was able to have a express tune-up. More

Thanks Benzel-Busch service for repairing my vehicle ahead of schedule. The service experience is always above and beyond what I have ever experienced with other dealers. ahead of schedule. The service experience is always above and beyond what I have ever experienced with other dealers. More