Benzel-Busch Motor Car - Service Center

I was pleased with everyone’s professionalism across the board. They cleaned the car after the service and it was very nicely done. Thank you. board. They cleaned the car after the service and it was very nicely done. Thank you. More

My issue is more with the insurance given to you when you purchase a tire from the dealer. I bought a tire (or 2) from the dealer knowing that these tires came with an insurance policy that replaced them for purchase a tire from the dealer. I bought a tire (or 2) from the dealer knowing that these tires came with an insurance policy that replaced them for you if you had a flat. My understanding was that after the first year you were responsible for labor only. I had a flat yesterday after one year and one month after purchase. The insurance only covered 28%(!!!) of the cost of my new tire. The service man and then the manager told me there was nothing they could do. This is NOT "first class service" and I can only fault Mercedes or the dealer for having such lousy insurance. The tires are expensive but I felt comfortable paying a premium with the thought that at least I had insurance if I had a flat. I cannot find fault with my service guy Marko because I think he at least tried to help and the tire was replaced in a reasonable time and efficient manner. I do think there was some kind of credit that could have been offered. I should mention that I've been driving a Mercedes for 21 years. This was not a good experience. I'm still irritated thinking about it. More

I was pleased with the level of professional service rendered. Good communication from Chris on status of job. I asked for and they provided comparable loaner. rendered. Good communication from Chris on status of job. I asked for and they provided comparable loaner. More

Scott made the experience exceptional. The professionalism and service is great. I’m happy to do business with this dealership. I'm a new client of Benzel Busch and would recommend them to oth professionalism and service is great. I’m happy to do business with this dealership. I'm a new client of Benzel Busch and would recommend them to others. More

courteous staff efficient service always feel confident that dealership will stand behind work that is done. Like express service or having a loaner car if necessary. that dealership will stand behind work that is done. Like express service or having a loaner car if necessary. More

As always the professionalism and service is great. I’m always happy to do business with this dealership. The communication is great and the loaner vehicle is very convenient always happy to do business with this dealership. The communication is great and the loaner vehicle is very convenient More

Dave was great to work with and helped make sure my vehicle was well taken care of. Thanks again Dave for all your help with my car vehicle was well taken care of. Thanks again Dave for all your help with my car More

I have purchased and/or leased eight vehicles from this dealership over the Past 11 years and keep going back because of the client service. dealership over the Past 11 years and keep going back because of the client service. More

Service Dept Advisor was excellent. The delivery of my vehicle was not. Delivery promised for Friday afternoon, Sat rec'd a call and scheduled for 11 am, they called back again to at 12:15. Waiting for vehicle was not. Delivery promised for Friday afternoon, Sat rec'd a call and scheduled for 11 am, they called back again to at 12:15. Waiting for 1 1/2 days is unacceptable. More

Appreciated receiving a service date without an extended wait time and the valet service was prompt and cooperated coming to the location necessary to return my car. wait time and the valet service was prompt and cooperated coming to the location necessary to return my car. More