Benzel-Busch Motor Car - Service Center

Great service and communication, everyone I’ve dealt with was professional and friendly. I would recommend them to everyone because of this. Thank you for making this a pleasurable experience. was professional and friendly. I would recommend them to everyone because of this. Thank you for making this a pleasurable experience. More

Service department contracted me to remind me that my glk has recalls and help scheduled me time being my car for service, up on arrival Scott Bateman was very friendly and helped me getting a loner to get has recalls and help scheduled me time being my car for service, up on arrival Scott Bateman was very friendly and helped me getting a loner to get home; Scott also texted me on the status update on my car, love the service at Benzel Busc. More

The Benzel Busch Dealership did an excellent job. They took my car in on short notice and had the routine service completed one day early. took my car in on short notice and had the routine service completed one day early. More

Beautiful place friendly professional would recommend never felt pressured would buy another car when ready when the time comes my most recent visit was because of a recall took good care of me even gave never felt pressured would buy another car when ready when the time comes my most recent visit was because of a recall took good care of me even gave me a option of 3 cars for loaner now that was the bad part because I didn’t know which one to take other than that 👍 More

I had a service at Benzel-Busch Mercedes Benz dealer for the window problems that is under warranty services. The service was the worst. My appointment was 7 AM on Thursday (10/01/20) and I arrived as se the window problems that is under warranty services. The service was the worst. My appointment was 7 AM on Thursday (10/01/20) and I arrived as second customer. My service representative never showed up until 7:30. With very unwillingness service I was out there almost 8 AM. I was told my car will be ready by tomorrow (Friday, 10/02/20). No progress information until 3:30 PM on Friday. I left 2 voice mails. No answer. I sent a text message, then response was I will check the status. I left two voice mails to the service manager. No return calls at all. Around 5 PM, the service rep called me they had to order the parts. The car will be ready on Monday (10/05.20). To check the status, it takes 30 seconds on the computer. Very interesting company work attitude. The parts order normally done on the same day and got deliver the following day. This doesn’t make any sense since it’s been two days. On Monday (10/05/20), on information in the morning even I left the messages. 3 PM, the rep said it will ready tomorrow morning. Very bad customer care. I had to contact them in the morning as I told them I have plan to drive long distance. No return calls. At 1 PM, I got a call. The car is ready. When I spoke to the service manager after wise, the car was ready at 9 AM. This dealer provides the worst customer services many different ways. More

My service Consultant John is hands down the best at what he does. John took care of all my concerns I had with the vehicle. Over all my experience was awesome. he does. John took care of all my concerns I had with the vehicle. Over all my experience was awesome. More

Excellent service every time!! No complaints. Highly recommend Benzel-Busch! I have owned my Smart for 5 years and it is the best car I have ever had. So glad I chose Benzel-Busch! recommend Benzel-Busch! I have owned my Smart for 5 years and it is the best car I have ever had. So glad I chose Benzel-Busch! More

The Team was great and their CRM tools are top notch. This service pretty much all went down over text. Perfect. AND they washed my car. :) This service pretty much all went down over text. Perfect. AND they washed my car. :) More

I’ve had better experiences with this dealer, so I won’t let my most recent experience influence whether I would recommended to others in the future. let my most recent experience influence whether I would recommended to others in the future. More

Extremely easy drop followed up with a phone call to let me know that it was done.spoke with Andrew Brown who was extremely helpful from start to finish. me know that it was done.spoke with Andrew Brown who was extremely helpful from start to finish. More