Benzel-Busch Motor Car - Service Center

Benzel-Busch always is professional and a pleasure to deal with. Whether I am looking to lease a new vehicle or taking my car in for a service, Giovanni and the rest of the staff are friendly and helpfu deal with. Whether I am looking to lease a new vehicle or taking my car in for a service, Giovanni and the rest of the staff are friendly and helpful. I choose the concierge service and they arrive on time and at my convenience. My car was serviced quickly and came back clean. I would only go to Benzel-Busch for my Mercedes, no other dealership. More

The team that took my car were very courteous. The man at the reception area seemed bothered by my presence. It took almost 2 hours for an oil change. the reception area seemed bothered by my presence. It took almost 2 hours for an oil change. More

Very Pleased with the service I received. Giovanni is an excellent salesperson and a pleasure to work with. Answered emails quickly and efficiently. The entire staff is helpful the minute you walk in. excellent salesperson and a pleasure to work with. Answered emails quickly and efficiently. The entire staff is helpful the minute you walk in. More

My experience was great. There were no issues. The service was good snd the flow was great. No complaints. I would definitely visit this location again. service was good snd the flow was great. No complaints. I would definitely visit this location again. More

I was at the dealer to get recall airbag service. I feel safe now and thank you for the excellent service. I am moving back to California so won't be able to come back here. Thank you. safe now and thank you for the excellent service. I am moving back to California so won't be able to come back here. Thank you. More

The service manager and the service advisor are the reasons I continue to use the dealership. They are a pleasure to work with. The cost at this dealership are a bit high. The need to offer discounts t reasons I continue to use the dealership. They are a pleasure to work with. The cost at this dealership are a bit high. The need to offer discounts to their regular customers. More

They didn’t fix the problem and they are not even trying to fix the problem on $100k car, THANK YOU MARKO, it was my first and last experience with this disgusting service. to fix the problem on $100k car, THANK YOU MARKO, it was my first and last experience with this disgusting service. More

Excellent service on my 2016 GLC300 4-Matic! Excellent Service Adviser, too - Mr. Scott Bateman who explained everything well and provided us with a loaner. Service Adviser, too - Mr. Scott Bateman who explained everything well and provided us with a loaner. More

We are loyal to this dealership. Excellent service and bought and leased 5 cars in the family and referred to all my family and friends for future purchases bought and leased 5 cars in the family and referred to all my family and friends for future purchases More

Communication wasn’t great. Should have gotten an update when car wasn’t going to be ready for service a after day 1, nothing was provided. Also picking up car was terrible experience. I called ahead to hav when car wasn’t going to be ready for service a after day 1, nothing was provided. Also picking up car was terrible experience. I called ahead to have my car ready in advance which clearly didn’t take place and ended up waiting almost 40 mins for my car which is unacceptable. More