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Benzel-Busch Motor Car
Englewood, NJ
4,543 Reviews
Family owned and operated for over forty years, Benzel-Busch invites you to experience the ultimate luxury car buying experience. Our showroom is located in Englewood, New Jersey, five minutes from the George Washington Bridge. Our dedicated staff of nearly two hundred employees strives to suit each client's wish, expressed or implied. From the premier vehicle sales team to our comprehensive after-sales and technical staff, we deliver the finest automobile experience in the New York metro area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 4,543 reviews
October 17, 2022
Car Call was dropped off on Tuesday for a recall was told it would be ready on Wednesday. Then on Wednesday we were told that you did not have the part for the recall it would be ready on i’m Friday. Friday it would be ready on Wednesday. Then on Wednesday we were told that you did not have the part for the recall it would be ready on i’m Friday. Friday I was told Saturday. And I would be called call several times on Saturday and Gia was the only one who found out what was going on finally got the car back Saturday afternoon More
by BERYLLAMSTER
Verified CustomerEmployees Worked With
Gia
October 17, 2022
Everyon is friendly and professional. I have been coming here for 7 years and have never had any issues. You are in and out quickly. I have been coming here for 7 years and have never had any issues. You are in and out quickly. More
by Darboop1
Employees Worked With
I forgot the gentleman’s name and I accidentally deleted the email he had sent me.
October 14, 2022
Sosio is excellent. Dealer is clean pleasant And courteous. And price was very reasonable Bravo Dealer is clean pleasant And courteous. And price was very reasonable Bravo More
by ANDY92
Employees Worked With
October 13, 2022
Chris I. always gives top notch service, as i am glad when i get him as my advisor! always gives top notch service, as i am glad when i get him as my advisor! More
by brandy
Employees Worked With
October 11, 2022
Good service. Usually accommodates loaners. Chris Iseman and Frank Armando take good care of the customer. Usually accommodates loaners. Chris Iseman and Frank Armando take good care of the customer. More
by jgm755
October 11, 2022
They were excellent sales person Like so kind and nice and friendly attitude given to me. It was good to me to take another car from here and friendly attitude given to me. It was good to me to take another car from here More
by WONHYUNKIM
October 11, 2022
I have been dealing with Benzel Busch for over 20 years. Lou Gallo has been an excellent salesperson. He always trys to do the right thing for me . As far as service , Frank Armando is the best , I always Lou Gallo has been an excellent salesperson. He always trys to do the right thing for me . As far as service , Frank Armando is the best , I always recommend this sales and service team at Benzel Busch to anyone who is interested in buying an auto. And I also must say the cappuccino is delicious More
by LBRINDISI41
Employees Worked With
Other Employees :
Jose Perez, Carlos Gonzalez
October 11, 2022
First event, 10/10/22. My mom brings her used 2012 Mercedes C300 that she just purchased to the dealer. The headlights needed to be looked at. There was an error code fo My mom brings her used 2012 Mercedes C300 that she just purchased to the dealer. The headlights needed to be looked at. There was an error code for the right headlight and all the headlight bulbs are loose. The car has aftermarket LED bulbs which work great but needed to be clipped and locked into place. After about half an hour the car comes back and they tell my mom everything is good. Later that evening, I checked to make sure they did the job properly because 30 mins sounded too quick. I look and they didn’t even remove the dust covers to check the light bulbs. Everything is still loose and nothing has been locked into position. The only thing holding the light bulbs in place is the fact it is squeezed against the dust cover. However, this is not a good thing. If the light bulbs move then my mom won’t be able to see while driving at night. Secondly the light bulbs get hot, if they are against the dust cover they could start a fire or cause even more damage. My mom returns with the car the next day 10/11/2022. Asks to speak with the service manager. Now she didn’t get a name but she said the person she spoke to was the service manager. She said he was wearing a suit and behind a desk. My mom explained the situation and told him the headlight bulbs needed to be clipped and locked into position. The service manager responds, “you can drive the car till the next available appointment.” For terrible service, for not listening to the customer understanding the problem and fixing the problem the first and second time, and finally for putting my mothers life in potentially life threatening danger. This dealership receives one star. Shame on you guys. More
by stevezuo12
Employees Worked With
Don’t Have A Name.
October 10, 2022
I was given a loaner car. My car was not seen on the day it was brought in (9:30 AM). I was never contacted to tell me that the car would not be ready on this day. When I call My car was not seen on the day it was brought in (9:30 AM). I was never contacted to tell me that the car would not be ready on this day. When I called at 4:45 PM to check on my vehicle, I was told everybody was gone for the day. I called at 10AM the next day and was told that they were swamped and it was a 50% chance of being serviced that day. I was contacted at 2:30 and told the car was ready and I had to pick up the car by 3:30. More
by ROB@GGVIDEO.COM
Employees Worked With
Steven David
