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Benzel-Busch Motor Car

Englewood, NJ

4.6
4,531 Reviews
Family owned and operated for over forty years, Benzel-Busch invites you to experience the ultimate luxury car buying experience. Our showroom is located in Englewood, New Jersey, five minutes from the George Washington Bridge. Our dedicated staff of nearly two hundred employees strives to suit each client's wish, expressed or implied. From the premier vehicle sales team to our comprehensive after-sales and technical staff, we deliver the finest automobile experience in the New York metro area.
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28 Grand Ave

Englewood, NJ

07631

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Showing 4,531 reviews

December 27, 2022

Excellent customer service. Very kind appreciate the follow up. Love my car . A lot of patience explaining about my new vehicle. Great purchase More

by THALEY051
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Employees Worked With
Giovanni Barbaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 26, 2022

Very good, well organized. Pretty quick for express service. Car smelt nice after cleaning, Great cappuccino machine. More

by MICHAEL@ECONOMYSUPPLY.COM
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Recommend Dealer
Yes
Employees Worked With
hostees I didnt really catch their names, didn't expect a test later.
December 24, 2022

Frank Armando is the best— he is the reason I travel a distance to have my car serviced! More

by Gracie
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Frank Armando
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2023 -

Benzel-Busch Motor Car responded

Gracie, Thank you for the kind words and traveling such a long distance to have your Mercedes Benz service. You and your business is greatly appreciated. Regards, Frank

December 22, 2022

I am a returning customer. They take good care of all their customers. Can’t wait to get another car from them More

by M.G0416
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Michael Ehrlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2022

No one seemed to care about my car, my time, service of my car or me. It was a very frustrating experience. More

by Marci
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mona Elmiligi
December 21, 2022

It was a great experience, everyone made things easy for me and my wife. This is my 7th car with them. More

by CKHALAF24
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Giovanni Barbaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2022

The sales were great had good experience overall. The service were prompt and I can always reach out to Mr. Ryan. More

by LEILALYNN.LEDESMA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Douglas Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Perez
December 21, 2022

They lied to me that they fixed the pulley issue that was making noise after I pick up the car. I had the exact same issue and paid over $4000 came back and they fixed everything after trying to build me for More

by NY2LIVE
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Employees Worked With
Sossio Sole
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2022

A poor customer experience. Car was misplaced and a 90mins svc took 3 hours+. i wasn’t told about it until I had been waiting for almost 2 hours. More

by MB customer
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Armando
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2022

Excellet Service. I needed a tire replace, I called and they gave me an appointment for the same day. Service Representative David N. was very helpful. In and Out sa More

by MIKEAZARIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nieves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Shanley
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